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Call Listener Jobs in Schenectady, NY (NOW HIRING)

SPECTRUM

Customer Support Representative

Schenectady, NY ยท On-site

$20/hr

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you ... call centers offering a variety of shifts. On any given day, you'll find yourself in the office ...

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All JobsCall Listener JobsCall Listener Jobs in Schenectady, NY

Call Listener information

See Schenectady, NY salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call listener in Schenectady, NY is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.61 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Schenectady, NY?

For Call Listener jobs in Schenectady, NY, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Schenectady, NY look for?

The top searched job categories for Call Listener jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Call Listener jobs?

Cities near Schenectady, NY with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Schenectady, NY as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,047 per year, or $17.3 per hour.

Urdu-English Interpreter

Homeland Language Services

Albany, NY โ€ข Remote

Full-time, Part-time

Re-posted 2 hours ago

Job description

We are hiring URDU-ENGLISH INTERPRETERS


๏ปฟ

If you are passionate about different languages and interpretations, we need you!


We are looking for professional remote interpreters who want to join an international company and be a great help to the community.

An Over-the-phone (OPI) Interpreters in Homeland Language Services provide accurate communication between non-English and English speakers during the calls. They carry out exclusive services in different fields and industries and assure transparency during the conversation.

Interpreters in Homeland Language services are linguistic experts, fast workers when it comes to the information mentioned during the call, and renowned for their high level of tolerance, accuracy, and expertise.

 

After you familiarize yourself with the following description of the position, you can click "Apply now" and send us your resume and certificate in PDF or Word files. 

 

Location: United States


Your responsibilities:


  • answer calls professionally, acting according to the Interpreter's code of conduct.
  • be always prepared to take notes during a call.
  • be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically).
  • go into internal professional training.
  • be eager to get new professional certifications.
  • communicate and report to your team leader.


Your background and experience:


  • Proficiency/Bilingual/Native level of English and target language (Urdu).
  • 1+ years of interpreting experience.
  • Good knowledge of medical terminology.
  • Awareness of legal terminology is a plus.
  • International certifications in the healthcare industry are a plus (PICSI, ALTA, HIPAA, etc.).
  • High school diploma in your native language.
  • High emotional intelligence and tolerance to different cultures.
  • High level of communication, listening, note-taking, and memory retention skills.


Technical requirements:


As this position is fully remote, you should comply with several technical requirements for your computer. We need to be sure, that your home office will work effectively. 


  • Your computer or laptop should be a Mac or any other model with MacOS 10.13 or Windows 10 or newer, with Pentium, or I3 processor. Minimum: Core 2 Duo 2.1 GHz / Recommended: i5 / i7 2.4 GHz and above.
  • Your working machine should have a 4 GB RAM Minimum (8GB recommended).
  • We require an excellent ethernet connection (Wi-Fi is not allowed). Internet speed of 4Mbps Download/Upload.
  • We require noise-canceling wired USB Headsets.


What we offer you:


  • Fully remote position with a clear schedule.
  • Full-time or part-time position (business and weekend hours).
  • Immediate availability to start working after onboarding.
  • Internal training and the possibility to get new certifications.
  • Monthly fee payments.
  • Contract type of employment.


If you choose to work with Homeland Language Services you will get into a friendly team, that supports each other, actively communicates, has its own corporate culture, and achieves the goals together!


About us:

Established 7 years ago, Homeland Language Services has been successfully providing high-quality interpreting and translating services worldwide. We have a large team with 500+ professional interpreters and translators. They have solid experience and professional skills to serve our clients with the best language services in modern fast-paced global business. We offer interpretation and translation services in 100+ languages for different industries.

We invite you to follow the link to Homeland Language Services website to discover more about our company.


Send us your resume. If your expertise complies with the requirements listed above, our HR Team will contact you by email to explain in detail the pay rates, schedules, and other working conditions. 


We will be happy to welcome you to our team!


Apply