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Call Listener Jobs in Schenectady, NY (NOW HIRING)

Janitronics

Janitorial Supervisors

Albany, NY · On-site

$15.25 - $19.75/hr

... listen and communicate effectively with customers and management personnel. Additional Information For more information please call 518 456 7350 or apply only at www.janitronicsinc.com

Janitronics

Janitorial Supervisors

Albany, NY · On-site

$15.25 - $19.75/hr

... listen and communicate effectively with customers and management personnel. Additional Information For more information please call 518 456 7350 or apply only at www.janitronicsinc.com

Raymour & Flanigan

Customer Service Coordinator

Albany, NY · On-site

$17.75 - $23.25/hr

You must have excellent listening skills and the ability to work independently and with a team ... Prior call center experience and prior dispatcher experience is preferable. * High School Diploma ...

cb20

Support Center Engineer I

Malta, NY · On-site

Perform customer call backs as required * Use problem-solving and people skills to ensure swift ... Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and ...

New

cb20 Inc

Support Center Engineer I

NY · On-site

$45K - $60K/yr

Perform customer call backs as required * Use problem-solving and people skills to ensure swift ... Exceptional interpersonal skills, with a focus on rapport-building, listening, empathizing, and ...

New

Acara Solutions

Logistics Analyst

Malta, NY

$25/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... After you apply, you may receive a call or message from our AI Talent Scout about this role or ...

Willow Bridge Property Company

Housekeeper

Cohoes, NY · On-site

$20 - $22/hr

We create places people want to call home -- starting with you. With decades of proven success ... We value people who lead by listening, communicate with clarity, and take initiative to find better ...

Willow Bridge Property Company

Housekeeper

Cohoes, NY · On-site

$20 - $22/hr

We create places people want to call home - starting with you. With decades of proven success ... We value people who lead by listening, communicate with clarity, and take initiative to find better ...

Willow Bridge

Housekeeper

Cohoes, NY · On-site

$20 - $22/hr

We create places people want to call home - starting with you. With decades of proven success ... We value people who lead by listening, communicate with clarity, and take initiative to find better ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Schenectady, NY

Call Listener information

See Schenectady, NY salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for call listener in Schenectady, NY is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.61 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Schenectady, NY?

For Call Listener jobs in Schenectady, NY, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Schenectady, NY look for?

The top searched job categories for Call Listener jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Call Listener jobs?

Cities near Schenectady, NY with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Schenectady, NY as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,047 per year, or $17.3 per hour.

Front Desk Agent Part time Per diem Night auditor

New Castle Hotels and Resorts

Saratoga Springs, NY • On-site

$19/hr

Part-time

Posted 24 days ago

Job description

Front Desk Agent
Per diem Night auditor
Come work in beautiful downtown Saratoga Springs, NY. Many benefits including discounted rates at all IHG and New Castle properties.
As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:
• Make a First Impression - the person in this role must have a genuine passion to deliver a great hospitality experience - whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression - while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving - many guests need help with miscellaneous things - their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable - you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent - follow your hotel's established safety and security policies & procedures. Anticipate problems and call management as needed.
Job Requirements
This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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