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Call Listener Jobs in San Ramon, CA (NOW HIRING)

Mira Mace

Senior AI Engineer - Voice

San Francisco, CA · On-site

$123K - $169K/yr

... call went wrong before a customer does. You'll work directly with the founders and with the team that listens to these calls every day. This role is specifically for someone with real voice ...

Cardinale Auto Group

Brand Specialist

San Bruno, CA · On-site

$30K - $50K/yr

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...

Cardinale Auto Group

Ford Brand Specialist

Oakland, CA · On-site

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...

Cardinale Auto Group

Brand Specialist

San Bruno, CA · On-site

$30K - $50K/yr

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...

Ford of Oakland

Ford Brand Specialist

Oakland, CA

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...

Hyundai of San Bruno

Brand Specialist

San Bruno, CA

$30K - $50K/yr

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...

Genesis of San Bruno

Brand Specialist

San Bruno, CA

$30K - $50K/yr

This means listening, caring and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. What We Offer * Health, Dental, and ...

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All JobsCall Listener JobsCall Listener Jobs in San Ramon, CA

Call Listener information

See San Ramon, CA salary details

$12

$20

$27

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in San Ramon, CA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in San Ramon, CA? For Call Listener jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in San Ramon, CA look for? The top searched job categories for Call Listener jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Call Listener jobs? Cities near San Ramon, CA with the most Call Listener job openings:
Call Listener jobs near you

Telephone Receptionist - Bilingual English/Spanish

Reliable Receptionist

Walnut Creek, CA • On-site

$12 - $16/hr

Full-time

Medical, Retirement, PTO

Re-posted 23 days ago

Job description

Company Description

The Receptionist is the most important position at Reliable Receptionist.  As a Receptionist here you will be part of a small, dedicated team of professional receptionists responsible for answering incoming telephone calls for a variety of our client companies.  Our philosophy is that we function as an extension of our client company's staff and the front-end for their business, creating the impression for the caller that we work for our client company and not a third-party service.

Job Description

You will use cutting edge computer-telephone technology to handle calls in the following manner:

* Answer incoming phone calls in a timely manner with the utmost professionalism and clear, articulate, grammatically correct English and Spanish as necessary.

* Assist callers, answer frequently asked questions, and provide information as supplied to you by our client companies.

* Navigate our Windows-based call handling software to screen, announce and connect calls as appropriate to our client company's personnel in real-time.

* Take accurate messages when necessary and transmit electronically to clients.

* Utilize web-based software applications to schedule appointments on behalf of client companies as appropriate.

* Read and interpret detailed call handling instructions as provided by client companies and presented to you on screen by our call handling software.

* Rapidly transition between answering calls for otherwise unrelated companies and execute accurate call handling procedures with the aid of our call handling software.

* Function as an effective team member with colleagues to accurately serve the needs of our clients.

* General office administration.  Other duties as assigned.

* Schedule is M-F 8:30am-5pm and requires you work from our Walnut Creek, CA office.

* Compensation $12-$16 hourly, health insurance, paid time off, 401k, profit sharing.

Qualifications

Job Requirements:
* 2+ years experience as a Receptionist in a professional office environment or as a call center agent.
* Clear, articulate telephone voice.
* Outgoing telephone personality.
* Grammatically correct use of English and Spanish both spoken and written.
* High-school diploma or equivalent required, college degree a plus.
* Basic knowledge of Windows PC operating system and word processing fundamentals.
* Keyboarding skills to accurately type 40+ wpm
* Transportation and ability to report to work reliably as scheduled.

Additional Information

To be successful in this company, you must adhere to our core values of Integrity, Dedication, Enthusiasm, Accountability, Solutions Oriented and have a strong desire to deliver an Exceptional Experience to our clients and their callers.  Team members are expected to be responsible, self-motivated and take pride in their work.
TO BE CONSIDERED FOR THIS POSITION YOU MUST:
1) APPLY THROUGH THIS WEBSITE BY FOLLOWING THE INSTRUCTIONS PROVIDED. PLEASE UPLOAD YOUR RESUME.
2) CALL 925-627-4219, LISTEN TO THE RECORDED MESSAGE AND FOLLOW THE INSTRUCTIONS PROVIDED.
CANDIDATES NOT FOLLOWING BOTH STEPS WILL NOT BE CONSIDERED.

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