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Call Listener Jobs in San Ramon, CA (NOW HIRING)

Brex

Product Marketing Lead

San Francisco, CA · On-site +1

$231K - $257K/yr

Deeply understand your customers through research, sales call listening, and direct conversations to inform strategy and creative * Develop full-funnel marketing campaigns, product launches, and ...

Listen Labs

Account Executive, Enterprise

San Francisco, CA · On-site

$280K - $330K/yr

Build proposals and RoI cases that convince qualified prospects to buy Listen. Negotiate contract terms when needed. * Process improvement: improve our internal sales processes (slides, call scripts ...

Brex

Product Marketing Lead

San Francisco, CA · On-site

$231K - $257K/yr

Deeply understand your customers through research, sales call listening, and direct conversations to inform strategy and creative * Develop full-funnel marketing campaigns, product launches, and ...

Honda of Oakland

Cashier

Oakland, CA · On-site

$13.50 - $18.50/hr

This means listening, caring, and understanding. After forty years of success, we're proud to call ourselves one of the nation's top-performing dealer groups. Responsibilities * Answer dealership ...

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All JobsCall Listener JobsCall Listener Jobs in San Ramon, CA

Call Listener information

See San Ramon, CA salary details

$12

$20

$27

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in San Ramon, CA is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $21.49 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in San Ramon, CA? For Call Listener jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in San Ramon, CA look for? The top searched job categories for Call Listener jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Call Listener jobs? Cities near San Ramon, CA with the most Call Listener job openings:
Call Listener jobs near you

Product Marketing Lead

Brex

San Francisco, CA • On-site, Remote

$231K - $257K/yr

Full-time

Re-posted 5 days ago

Job description

Marketing at Brex

The Marketing team tells the Brex story, determines messaging and positioning, and translates our products and features into tangible customer benefits. Our marketers are responsible for acquiring and growing customers and have a deep understanding of both the business and our customers. We're a highly cross-functional team and partner most closely with the Product, Sales, and Design teams to show our prospects and customers how we can help them reach their full potential.What you'll do

What You'll Do

As a Product Marketing Lead at Brex, you'll drive end-to-end storytelling for Brex products and customers. You'll lead product launches and go-to-market strategies - defining narratives, shaping positioning, creating cross-channel campaigns, and aligning the customer journey to convert pipeline and grow adoption.

You're a maker who shapes the strategy and builds the work: landing pages, creative campaigns, videos, pitch decks. You genuinely love storytelling and obsess over what makes your customers tick. In a market where products often look the same, the narrative war is won through sharper positioning, bolder creative, and deeper audience connection. You're the one who concepts and makes the work that wins it.

Where you'll work

This role will be based in our San Francisco, CA or New York, NY office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities
  • Build narrative, product positioning, and GTM strategy for Brex products and customer segments
  • Deeply understand your customers through research, sales call listening, and direct conversations to inform strategy and creative
  • Develop full-funnel marketing campaigns, product launches, and sales plays to optimize every stage of the journey, from acquisition to adoption to retention
  • Concept and create sales and marketing assets (pitch decks, web pages, case studies, videos, and more) that demonstrate why Brex is the best solution
  • Work with Sales Enablement to create training and resources that help reps win deals
  • Partner with Brand, Design, and Events to create compelling content experiences, including panel and keynote presentations
  • Monitor and report on the effectiveness of your initiatives, using data to optimize strategies and achieve business goals
Requirements
  • 10+ years in product marketing (ideally at a B2B SaaS or fintech company)
  • 3+ years leading teams and/or cross-functional strategic initiatives involving executive-level stakeholders
  • Proven track record of translating features and products into compelling, customer-centric positioning, narratives, and campaigns
  • Natural ability to find the unique story that cuts through the noise and bring it to life across formats and channels
  • Strong creative judgment with the ability to give clear, constructive feedback that elevates work
  • Customer-obsessed with deep empathy for the people you're marketing to
  • Expertise in market segmentation, personas, and customer journey mapping
  • Strategic thinker who executes tactically and works cross-functionally-a maker at heart
  • Proficiency with AI tools for productivity and content creation
Compensation

The expected salary range for this role in SF or NYC is $231,365 - $257,075. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

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