Strong empathy, active listening, and professional telephone manners * Attention to detail and the ability to type accurately while on a call * Reliable internet and dedicated workspace to ensure a ...
Strong empathy, active listening, and professional telephone manners * Attention to detail and the ability to type accurately while on a call * Reliable internet and dedicated workspace to ensure a ...
Strong empathy, active listening, and professional telephone manners * Attention to detail and the ability to type accurately while on a call * Reliable internet and dedicated workspace to ensure a ...
Strong empathy, active listening, and professional telephone manners * Attention to detail and the ability to type accurately while on a call * Reliable internet and dedicated workspace to ensure a ...
Strong empathy, active listening, and professional telephone manners * Attention to detail and the ability to type accurately while on a call * Reliable internet and dedicated workspace to ensure a ...
Strong empathy, active listening, and professional telephone manners * Attention to detail and the ability to type accurately while on a call * Reliable internet and dedicated workspace to ensure a ...
Strong empathy, active listening, and professional telephone manners * Attention to detail and the ability to type accurately while on a call * Reliable internet and dedicated workspace to ensure a ...
Quick apply
Strong empathy, active listening, and professional telephone manners * Attention to detail and the ability to type accurately while on a call * Reliable internet and dedicated workspace to ensure a ...
Healthcare Call Center Representative
Tampa, FL · On-site +1
$15 - $15.50/hr
: Healthcare Call Center Representative Join the LEC Team where connection, fun, and flexibility ... Strong messaging communication skills, active listening abilities * Ability to work independently ...
Healthcare Call Center Representative
Tampa, FL · On-site +1
$15 - $15.50/hr
: Healthcare Call Center Representative Join the LEC Team where connection, fun, and flexibility ... Strong messaging communication skills, active listening abilities * Ability to work independently ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
Bilingual Spanish Call Center Representative
Tampa, FL · On-site
$14/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
Bilingual Spanish Call Center Representative
Tampa, FL · On-site
$14/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
Bilingual Call Center Representative
Tampa, FL · On-site
$19/hr
Excellent listening, verbal and written skills * Detail oriented, flexible, and self-motivated Be ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...
Bilingual Call Center Representative
Tampa, FL · On-site
$19/hr
Excellent listening, verbal and written skills * Detail oriented, flexible, and self-motivated Be ... Note: For call center roles specifically, it is a requirement to either hardwire your equipment ...
Bilingual Spanish Call Center Representative
Tampa, FL · On-site
$14/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
Bilingual Spanish Call Center Representative
Tampa, FL · On-site
$14/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Strong listening and interpersonal communication skills. * Ability to work flexible shifts ...
Bilingual Call Center Representative
Tampa, FL · Remote
$19/hr
Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening ... Excellent listening, verbal and written skills * Detail oriented, flexible, and self-motivated Be ...
Bilingual Call Center Representative
Tampa, FL · Remote
$19/hr
Video Interviewing: As part of our Call Center hiring efforts, we're using a video screening ... Excellent listening, verbal and written skills * Detail oriented, flexible, and self-motivated Be ...
Bilingual Call Center Representative
Tampa, FL · On-site
$14 - $17.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
Bilingual Call Center Representative
Tampa, FL · On-site
$14 - $17.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
Bilingual Call Center Representative
Tampa, FL · On-site
$14 - $17.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
Bilingual Call Center Representative
Tampa, FL · On-site
$14 - $17.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
Bilingual Call Center Representative
Tampa, FL · On-site
$14 - $17.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
Bilingual Call Center Representative
Tampa, FL · On-site
$14 - $17.25/hr
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
... call center footprint and operations that extend across multiple countries. We deliver Customer ... Listen actively to understand customer needs and provide accurate solutions * Use internal systems ...
Remote Call Center Representative
Tampa, FL · On-site
$15.25 - $19.75/hr
Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE ...
Remote Call Center Representative
Tampa, FL · On-site
$15.25 - $19.75/hr
Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE ...
Remote Call Center Representative
$15.25 - $19.75/hr
Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling STANDARD ...
Remote Call Center Representative
$15.25 - $19.75/hr
Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling STANDARD ...
Call Listener information
See Riverview, FL salary details
$9.65 - $10.80
1% of jobs
$10.80 - $11.95
4% of jobs
$11.95 - $13.10
9% of jobs
$14.08 is the 25th percentile. Wages below this are outliers.
$13.10 - $14.25
13% of jobs
$14.25 - $15.40
22% of jobs
The median wage is $15.48 / hr.
$15.40 - $16.55
22% of jobs
$16.97 is the 75th percentile. Wages above this are outliers.
$16.55 - $17.70
14% of jobs
$17.70 - $18.85
8% of jobs
$18.85 - $20
4% of jobs
$20 - $21.15
3% of jobs
$21.15 - $22.30
1% of jobs
$9
$15
$22
How much do call listener jobs pay per hour?
As of Aug 7, 2026, the average hourly pay for call listener in Riverview, FL is $15.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $17.16 per hour, depending on experience, location, and employer.
What are some common challenges faced by call listeners, and how can they effectively manage them?
Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.
What are the key skills and qualifications needed to thrive as a call listener, and why are they important?
To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.
What is the difference between Call Listener vs Call Center Agent?
| Aspect | Call Listener | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and analyzing calls for quality assurance | Handling customer inquiries and providing support |
| Required Skills | Active listening, communication, analytical skills | Communication, problem-solving, customer service |
| Work Environment | Call monitoring rooms, quality assurance departments | Call centers, customer service departments |
| Certifications | None typically required, but quality assurance training helpful | Customer service certifications often preferred |
While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.
What does a call listener do?
A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Riverview, FL? For Call Listener jobs in Riverview, FL, the most frequently searched job titles are:
- Call Center Representative
- Work From Home Catalog Call Center
- Work From Home Call Center Representative
- On Call Dish Network Call Center
- Entry Level Veterans Affairs Call Center
- Monday Through Friday Remote Call Center Representative
- No Experience Call Center Travel Agent
- From Home Portuguese Call Center
- Work From Home Timeshare Call Center
What job categories do people searching Call Listener jobs in Riverview, FL look for? The top searched job categories for Call Listener jobs in Riverview, FL are:
What cities near Riverview, FL are hiring for Call Listener jobs? Cities near Riverview, FL with the most Call Listener job openings:
Full-time
Medical, Dental, Vision, PTO
Re-posted 17 days ago
Job description
Who are we?Â
At AnswerHero, we've been the trusted voice behind thousands of growing businesses since 2010. We're not your typical call center, we don't do telemarketing, debt collections, or tech support. What we do is deliver exceptional first impressions: real-time message taking, appointment scheduling, and warm, professional call handling that makes every caller feel heard.
If you're a compassionate communicator who values meaningful conversations and wants career, not just a job, we want to hear from you!
What You'll DoAs a Bilingual Phone Operator at AnswerHero, you'll be the first voice our clients' customers hear, a role that carries real impact every single day. Your responsibilities include:
- Answering inbound calls promptly and professionally on behalf of our business clients
- Communicate fluently in both English and Spanish
- Take accurate, clear messages and relay them to clients in real time
- Schedule appointments and provide general client support per client instructions
- Following client specific call-handling instructions with care and consistency
- Deliver a warm, efficient, and courteous experience on every call
Requirements
What does it take to be a part of the #HeroSquad?Â- Fluency in both English and Spanish (verbal and written)
- High school diploma or equivalent
- Strong empathy, active listening, and professional telephone manners
- Attention to detail and the ability to type accurately while on a call
- Reliable internet and dedicated workspace to ensure a professional setting
- Dependability consistent attendance is essential in a 24/7 operation
- Availability to work at least one weekend day
Benefits
Why You'll Love Working at AnswerHero- Thorough Training Provided: No prior experience? No problem. We set you up to succeed from day one.
- Room to Grow: Explore future opportunities within AnswerHero to highlight your talents.
- Supportive Team Environment: You'll feel connected and appreciated from day one.
- Meaningful Work: Every call you take has a direct impact on real business.
- Competitive pay + bilingual premium, your Spanish skills are a valued asset, and we pay accordingly
- Flexible Setup: Remote-friendly options available.
- Medical, dental, and vision insurance
- Accrual based Paid Time Off (PTO)
- Paid federal holidays per year
- Company-provided equipment
Ready to become a trusted voice for thousands of businesses? Here's what to expect:
- Submit your application and resume online
- Video interview typically scheduled within 5 business days
- Meet virtually with our hiring team
- Complete a short bilingual language assessment (English & Spanish, approximately 10 minutes)
- Offer and paid onboarding training
Apply now and become a Hero. We'd love to meet you.
About AnswerHero
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
51 - 200 Employees
Headquarters location
Miami, FL, US
Year founded
2008