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Call Listener Jobs in Melbourne, FL (NOW HIRING)

Percepta

Customer Service Case Manager

Melbourne, FL

$18.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By actively listening, understanding each customer's unique needs, preferences, and concerns, you ... A minimum of two (2) years of experience in customer service, call center, hospitality, public ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By actively listening, understanding each customer's unique needs, preferences, and concerns, you ... A minimum of two (2) years of experience in customer service, call center, hospitality, public ...

TTEC

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By actively listening, understanding each customer's unique needs, preferences, and concerns, you ... A minimum of two (2) years of experience in customer service, call center, hospitality, public ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By actively listening, understanding each customer's unique needs, preferences, and concerns, you ... A minimum of two (2) years of experience in customer service, call center, hospitality, public ...

Percepta

Customer Service Case Manager

Melbourne, FL

$18.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

By actively listening, understanding each customer's unique needs, preferences, and concerns, you ... A minimum of two (2) years of experience in customer service, call center, hospitality, public ...

Jenkins Auto Group

Receptionist

Cocoa, FL · On-site

$13.75 - $18.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... listener and information source. He/She will know all points-of-contact and of every department ... call routing tasks and administrative duties. The ideal Dealership Receptionist candidate has a ...

PROtect LLC

Conventional NDT - CWI Inspector

Rockledge, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Actively listen, taking time to understand the points being made, and ask appropriate questions ... Respond to call-outs on short notice, including long distance travel for extended periods of time.

Percepta

Customer Experience Specialist

Melbourne, FL · On-site

$18.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... listening to the customer, providing knowledge and resources, and resolving issues in a timely ... call center, hospitality, or public relations, or sales • Experience in a luxury field ...

Percepta

Customer Experience Specialist

Melbourne, FL

$18.34/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Actively listen to the customer while controlling the interaction to lead the customer in a ... A minimum of 2 years of experience in customer service, call center, hospitality, or public ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Melbourne, FL

Call Listener information

See Melbourne, FL salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for call listener in Melbourne, FL is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.84 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Melbourne, FL?

For Call Listener jobs in Melbourne, FL, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Melbourne, FL look for?

The top searched job categories for Call Listener jobs in Melbourne, FL are:

What cities near Melbourne, FL are hiring for Call Listener jobs?

Cities near Melbourne, FL with the most Call Listener job openings:

Call Listener jobs near you

Acquisition Specialist - State Farm Agent Team Member

Jonathan Whitley - State Farm Agent

Sebastian, FL • On-site

$56K - $90K/yr

Full-time

PTO

Re-posted 24 days ago

Job description

Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off

You May Be a Great Fit as an Acquisitions Specialist at Jonathan Whitley - State Farm Agent if: 
  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident buying decisions that truly help customers.
Location Address: Sebastian, FL 32958
At Jonathan Whitley - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Key Responsibilities
  • Engage with prospective customers through calls, emails, and community outreach.
  • Develop and maintain a pipeline of potential new business opportunities.
  • Schedule and conduct follow-up interactions to support acquisition goals.
  • Collaborate with team members to coordinate outreach strategies.
  • Track activity and report progress toward established objectives.
  • Maintain compliance with office and regulatory procedures.
Qualifications
  • Strong communication and relationship-building skills.
  • Detail-oriented and organized, with the ability to manage multiple tasks.
  • Comfortable initiating contact and interacting with prospective customers.
  • Previous experience in marketing, outreach, or customer service preferred.
  • Must be able to obtain applicable state insurance licenses.