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Call Listener Jobs in Mason, OH (NOW HIRING)

Synchro Speak

Call Center Agent

Cincinnati, OH

Excellent verbal communication and active listening skills. * Strong problem-solving abilities and ... Previous experience in a call center or customer service role is preferred. * A positive attitude ...

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$14.50 - $19/hr

Position Overview We are seeking a dedicated and dynamic Call Center Agent to join our customer ... Excellent verbal communication and listening skills. * Ability to remain calm and patient under ...

Limitless East Marketing

Call Center Agent

Cincinnati, OH

$14.50 - $19/hr

Position Overview We are seeking a dedicated and dynamic Call Center Agent to join our customer ... Excellent verbal communication and listening skills. * Ability to remain calm and patient under ...

Nexxaworks

Call Center Agent

Cincinnati, OH

$14.50 - $19/hr

Position Overview We are seeking a dedicated and dynamic Call Center Agent to join our customer ... Excellent verbal communication and listening skills. * Ability to remain calm and patient under ...

New

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Strong communication and active listening skills * Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center ...

LHH US

Call Center Representative

Cincinnati, OH

$19 - $20/hr

Strong communication and active listening skills * Ability to manage multiple tasks while navigating various computer systems * Comfortable working in a fast-paced, high-volume call center ...

Catch Vibe Voice

Call Center Agent

Cincinnati, OH

Catch Vibe Voice is seeking a professional and personable Call Center Agent to join our Cincinnati ... Excellent listening and interpersonal skills. * Strong organization and attention to detail.

Alphabe Insight Inc

Call Center Agent

Cincinnati, OH · On-site

$31K - $35K/yr

Catch Vibe Voice is seeking a professional and personable Call Center Agent to join our Cincinnati ... Excellent listening and interpersonal skills. * Strong organization and attention to detail.

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Call Listener information

See Mason, OH salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for call listener in Mason, OH is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Mason, OH?

For Call Listener jobs in Mason, OH, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Mason, OH look for?

The top searched job categories for Call Listener jobs in Mason, OH are:

What cities near Mason, OH are hiring for Call Listener jobs?

Cities near Mason, OH with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Mason, OH as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,036 per year, or $16.8 per hour.

Call Center Representative

Great Day Improvements: A Family of Brands

Sharonville, OH • On-site

$16.75/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 55 rated home improvement suppliers and fitters

Job description

Overview
Champion Window - Call Center Representative / Confirmation
If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.
Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour
Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour
Responsibilities
* Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
* Internal piloting of new programs before executed out to the external call center
* Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
* Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
* Other duties as assigned
Qualifications
* 1-3 years' experience working in a call center / customer care environment
* Excellent customer service both written and verbal
* Excellent typing and grammar skills
* Process focused - structure and consistency is key
* Great attention to detail and strong project management skills
* The ability to successfully work as part of a team and autonomously
* Ability to manage several different projects simultaneously
* Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

What Great Day Improvements employees say

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