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Call Listener Jobs in Warren, OH (NOW HIRING)

ProLink Allied

Travel MRI Technologist

Youngstown, OH · On-site

Travel MRI Tech Some call and weekends as needed This position will accept local candidates ... Our team listens and takes the time to understand your needs. Connect with us or visit prolinkworks ...

ProLink Allied

Travel CVOR Technologist

Youngstown, OH · On-site

$1.9K - $2.5K/wk

Dysrhythmia Exam NOT Required 0530-2p or 0630-3p (5 ,8 hour shifts) Call required CARDIAC ... Our team listens and takes the time to understand your needs. Connect with us or visit prolinkworks ...

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CoreCivic

Clinical Supervisor - RN

Youngstown, OH · On-site

... listening to complaints and effectively resolving disputes or problems; taking corrective or ... Perform and direct emergency care and procedures as needed and call the Licensed Independent ...

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All JobsCall Listener JobsCall Listener Jobs in Warren, OH

Call Listener information

See Warren, OH salary details

$9

$15

$21

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Warren, OH is $15.40, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $16.54 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Warren, OH? For Call Listener jobs in Warren, OH, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Warren, OH look for? The top searched job categories for Call Listener jobs in Warren, OH are:
What cities near Warren, OH are hiring for Call Listener jobs? Cities near Warren, OH with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

Midwest Vision Partners

Youngstown, OH • On-site

$15 - $18.75/hr

Other

Posted 4 days ago

Midwest Vision Partners rating

4.6

Company rating: 4.6 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Call Center Representative

Midwest Vision Partners is looking for a Patient Intake & Communications Representative to serve as the liaison between our organization and our current and potential patients. In this role, you will be responsible for the accurate, timely, and efficient scheduling and triaging of patients across all Midwest Vision Partners locations.

The ideal candidate is detail oriented, customer focused, and possesses excellent probing, active listening, and communication skills to help resolve patient needs while delivering an exceptional patient experience.

What You'll Be Working On
  • Coordinate physician schedules to ensure appointments flow efficiently
  • Schedule, reschedule, and confirm patient appointments
  • Contact patients who have not responded to appointment reminders and proactively assist with rescheduling
  • Type and distribute weekly physician schedules to medical and surgical offices
  • Send patient information packets and mass mailings as requested
  • Ensure appropriate documentation is maintained within each patient record
  • Process incoming and outgoing clinical summaries and referrals
  • Verify referrals are received as required by physicians or insurance carriers
  • Properly triage incoming calls while maintaining physician and location compliance
  • Participate in on-site training and continuing education 2–3 times per month
  • Meet Quality and NPS score expectations
  • Comply with all company policies, procedures, and standard operating guidelines
  • Meet all Call Center Remote Work Technology requirements
  • Perform additional duties as assigned
What Will Make You Awesome
  • Ability to multitask and manage time effectively in a fast-paced environment
  • Strong perseverance and follow-through
  • Customer service experience
  • Excellent problem-solving and critical thinking skills
  • Adaptability and assertiveness
What You Know

To be successful in this role, you should have:

  • Ability to work independently with minimal supervision after training
  • Strong attention to detail
  • Excellent phone communication and active listening skills
  • Outstanding customer service skills
  • Strong written communication skills, including email and text correspondence
  • Computer proficiency
  • Minimum of 2 years of medical and/or clinical experience
  • High school diploma
  • The duties and responsibilities listed below are not intended to be an exhaustive list and may be adjusted as business needs require
About Midwest Vision Partners

Vision is a precious gift. Midwest Vision Partners (MVP) is focused on improving and preserving it for as many patients as possible by cultivating a network of world-class ophthalmologists and optometrists who provide exceptional, patient-centered care. Headquartered in Chicago, MVP proudly supports 70+ locations across Ohio, Michigan, Pennsylvania, West Virginia, and Illinois, with over 140 physicians and 1,500 employees, all focused on providing top-notch, customized results for each patient.

What Midwest Vision Partners employees say

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