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Call Listener Jobs in Manchester, NH (NOW HIRING)

Alphabe Insight

Call Center Agent

Lawrence, MA · On-site

$34K - $38K/yr

Call Center Agent Dinamic AS Group is seeking a professional and enthusiastic Call Center Agent to ... Listen carefully to customer needs and identify appropriate solutions. * Maintain professional and ...

Alphabe Insight

Call Center Representative

Lawrence, MA · On-site

$44K - $48K/yr

Call Center Representative Skillbridge Academy is a forward-thinking educational institution ... Professional phone etiquette and active listening abilities * High level of organization and ...

Limitless East Marketing

Call Center Agent

Lawrence, MA

$34K - $38K/yr

Dinamic AS Group is seeking a professional and enthusiastic Call Center Agent to join our team in ... Listen carefully to customer needs and identify appropriate solutions. * Maintain professional and ...

Alphabe Insight Inc

Call Center Agent

Lawrence, MA · On-site

$34K - $38K/yr

Dinamic AS Group is seeking a professional and enthusiastic Call Center Agent to join our team in ... Listen carefully to customer needs and identify appropriate solutions. * Maintain professional and ...

Dinamic AS Group

Call Center Agent

Lawrence, MA

Dinamic AS Group is seeking a professional and enthusiastic Call Center Agent to join our team in ... Listen carefully to customer needs and identify appropriate solutions. * Maintain professional and ...

Alphabe Insight Inc

Call Center Agent

Lawrence, MA · On-site

$34K - $38K/yr

Dinamic AS Group is seeking a professional and enthusiastic Call Center Agent to join our team in ... Listen carefully to customer needs and identify appropriate solutions. * Maintain professional and ...

Fyzical

Call Center Representative

North Andover, MA · On-site

$16.25 - $20.25/hr

Customer Service Representative Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re ...

Fyzical

Call Center Representative

North Andover, MA · On-site

$16.25 - $20.25/hr

Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of ...

Loretta's Last Call

Bartender

Salem, NH · On-site

$30 - $80/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving ... Some Bartending Experience Needed Loretta's Last Call, Boston's ONLY country venue, offering ...

Loretta's Last Call

Bartender

Salem, NH

$30 - $80/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving ... Some Bartending Experience Needed ABOUT THE COMPANY Loretta's Last Call, Boston's ONLY country ...

State of New Hampshire

INFORMATION CENTER REP I

Concord, NH · On-site

$18.62 - $22.44/hr

This position requires accurate clerical data entry for call follow-up recording purposes and may ... Must have excellent interpersonal, listening and customer service skills that support effective ...

State of New Hampshire

INFORMATION CENTER REP I

Concord, NH · On-site

$18.62 - $22.44/hr

This position requires accurate clerical data entry for call follow-up recording purposes and may ... Must have excellent interpersonal, listening and customer service skills that support effective ...

State of New Hampshire

INFORMATION CENTER REP I

Concord, NH · On-site

$18.62 - $22.44/hr

This position requires accurate clerical data entry for call follow-up recording purposes and may ... Must have excellent interpersonal, listening and customer service skills that support effective ...

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All JobsCall Listener JobsCall Listener Jobs in Manchester, NH

Call Listener information

See Manchester, NH salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call listener in Manchester, NH is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.13 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Manchester, NH?

For Call Listener jobs in Manchester, NH, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Manchester, NH look for?

The top searched job categories for Call Listener jobs in Manchester, NH are:

What cities near Manchester, NH are hiring for Call Listener jobs?

Cities near Manchester, NH with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Manchester, NH as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,096 per year, or $17.8 per hour.

Call Center Agent

Alphabe Insight

Lawrence, MA • On-site

$34K - $38K/yr

Other

Re-posted 12 days ago

Job description

Call Center Agent

Dinamic AS Group is seeking a professional and enthusiastic Call Center Agent to join our team in Lawrence, Massachusetts.

In this role, you will communicate directly with customers, provide helpful information, respond to questions, and assist with their needs while representing the company with professionalism and care.

This is an excellent opportunity for someone who enjoys working with people, communicates confidently, and wants to build valuable customer service and professional skills in a team-oriented environment.

Responsibilities

  • Handle inbound and outbound customer calls in a professional and friendly manner.
  • Assist customers with questions, requests, and general information.
  • Provide accurate and clear information about company services.
  • Listen carefully to customer needs and identify appropriate solutions.
  • Maintain professional and positive communication throughout every interaction.
  • Accurately document customer conversations and relevant information.
  • Follow company procedures and service standards.
  • Collaborate with team members and supervisors to resolve customer concerns.
  • Meet individual and team performance expectations.
  • Participate in training and professional development opportunities.

Qualifications

  • Strong verbal communication and active listening skills.
  • Professional, respectful, and customer-focused attitude.
  • Ability to communicate clearly and confidently over the phone.
  • Good organizational and time-management skills.
  • Comfortable working in a fast-paced, team-oriented environment.
  • Ability to learn new processes, systems, and procedures.
  • Dependable and motivated with strong attention to detail.
  • Positive approach to problem-solving and customer interactions.
  • Willingness to learn, develop new skills, and grow within the organization.

Additional Information

  • Competitive Salary: $34,000 – $38,000 per year.
  • Full-time employment.
  • Professional training and ongoing support.
  • Opportunities for career advancement and internal growth.
  • Development of valuable communication and customer service skills.
  • Collaborative and supportive team environment.
  • Opportunity to strengthen problem-solving, organization, and interpersonal skills.
  • Clear opportunities to take on additional responsibilities as you develop within the company.

Apply