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Call Listener Jobs in Dover, NH (NOW HIRING)

Loretta's Last Call

Bartender

Salem, NH · On-site

$30 - $80/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving ... Some Bartending Experience Needed Loretta's Last Call, Boston's ONLY country venue, offering ...

Loretta's Last Call

Bartender

Salem, NH · On-site

$30 - $80/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving ... Some Bartending Experience Needed ABOUT THE COMPANY Loretta's Last Call, Boston's ONLY country ...

Loretta's Last Call

Server

Salem, NH · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Loretta's Last Call

Server

Salem, NH · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Loretta's Last Call

Bartender

Salem, NH

$30 - $80/hr

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Loretta's Last Call

Server

Salem, NH

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the Job: * Great pay * Flexible ...

Loretta's Last Call

Host/Hostess

Salem, NH

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the job: * Great pay * Flexible ...

Loretta's Last Call

Host/Hostess

Salem, NH · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the job: * Great pay * Flexible ...

Loretta's Last Call

Host/Hostess

Salem, NH · On-site

Handle guests' complaints by listening to their concerns, always informing a manager, and resolving issues PLUS ONE to ensure overall guest satisfaction. Perks of the job: * Great pay * Flexible ...

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All JobsCall Listener JobsCall Listener Jobs in Dover, NH

Call Listener information

See Dover, NH salary details

$11

$18

$25

How much do call listener jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call listener in Dover, NH is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.62 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Dover, NH?

For Call Listener jobs in Dover, NH, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Dover, NH look for?

The top searched job categories for Call Listener jobs in Dover, NH are:

What cities near Dover, NH are hiring for Call Listener jobs?

Cities near Dover, NH with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Dover, NH as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,044 per year, or $18.3 per hour.

Customer Service Call Center Agent

HCA Healthcare

Derry, NH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

HCA Healthcare rating

6.5

Company rating: 6.5 out of 10

Based on 2,291 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers

Job description

Schedule: Monday - Friday 1030am-8pm CST

Do you have the career opportunities as a Remote Customer Service Call Center Agent you want with your current employer? We have an exciting opportunity for you to join Work from Home which is part of the nation's leading provider of healthcare services, HCA Healthcare.

See what a day in the life is like for a Patient Customer Advisor, click the link below.

Day in the Life - Candace - Customer Service Rep

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Job Summary and Qualifications

The Customer Service Call Center Agent handles account inquiries via inbound and outbound calls from patients, guarantors, or other third parties to review account information, take appropriate actions in various systems to resolve inquiries, and secure payment on outstanding account balances. This role requires the ability to learn and work in multiple account systems/applications. 

In this role you will: 

  • Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures 
  • Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances 
  • Document patient inquiry and actions taken into the appropriate systems 
  • Update or add insurance information and/or patient demographic information and request rebill 
  • Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods 
  • Escalate patient complaints to the appropriate individual/department based on the nature of the issue 
  • Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude 
  • Follow all Parallon Customer Service Organization (CSO) guidelines and policies  
  • Meet and maintain established departmental performance metrics for production and quality 
  • Adhere to all compliance guidelines 
  • Maintain working knowledge of workflow, systems, and tools used in the department 

Qualifications that you will need: 

  • Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role  
  • Previous call center experience preferably in a healthcare environment preferred 
  • Ability to work a minimum of 90% of your day on the phone uninterrupted
Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
  • Wellbeing support, including free counseling and referral services
  • Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
  • Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
  • Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
  • Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Remote Customer Service Call Center Agent opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What HCA Healthcare employees say

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