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Call Listener Jobs in Dover, NH (NOW HIRING)

Creates and manages target call lists and executes on prospecting KPIs. * Utilize marketing tools ... listening skills, and collaboration with clients and prospects. * Ability to influence creative ...

Creates and manages target call lists and executes on prospecting KPIs * Utilize marketing tools ... questions, listening skills, and collaboration with clients and Ability to influence creative ...

Creates and manages target call lists and executes on prospecting KPIs. * Utilize marketing tools ... listening skills, and collaboration with clients and prospects. * Ability to influence creative ...

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Call Listener information

See Dover, NH salary details

$11

$18

$25

How much do call listener jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for call listener in Dover, NH is $18.29, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $19.62 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What cities near Dover, NH are hiring for Call Listener jobs?

Cities near Dover, NH with the most Call Listener job openings:

Infographic showing various Call Listener job openings in Dover, NH as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 72% Full Time, 21% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,044 per year, or $18.3 per hour.

Channel Sales Executive

Bottomline

Portsmouth, NH • On-site

Full-time

Re-posted 2 days ago


Job description

The Role: 

As a key member of the Paymode Channel Sales Team, the Channel Sales Executive (CSE) is a full-time position focused on driving new Paymode Sales, through our Bank Partners. Channel Sales Executives are responsible for building and strengthening relationships with Bank Teams and will partner, both internally and externally, throughout the sales cycle: training channel sales teams, analyzing and prospecting within customer portfolios, reviewing pre-sales qualifications, identifying business drivers, and providing solution requirements and technical guidance. 

The CSE will partner with Bank Sales Officers, Relationship Managers and Solution Engineers. They are accountable for taking ownership of deal and pipeline success, including managing and tracking sales activity within Salesforce. The position requires ongoing learning to ensure industry knowledge of payables trends that our Bank Partners and their clients are experiencing, in addition to a deep understanding of the PMX platform and its capabilities. A successful CSE relies upon credible relationship building and the ability to go deeper into technology than the bank channel sales officer, they become trusted advisors to the Bank Team. 

How you'll contribute: 

Build Internal and External Client Relationships: 

  • Works leadership and partners to deliver results against revenue and growth targets.
  • Developing and expanding relationships with new clients to earn their trust, overcome objections, and create a sense of urgency.
  • Collaborate through the entire sales process, from discovery through contracting and implementation.
  • Presenting the PMX value statement and competitive differentiators.
  • Serve as a trusted advisor to the client and partners.

Command of the role: 

  • Operates as the lead point of contact for any matters specific to your customers throughout the sales cycle.
  • Maintains sales operational requirements including documentation in Salesforce and internal communications to senior management and other teams per best practices.
  • Forecasts and tracks key account metrics across entire pipeline.
  • Maintains professional and technical knowledge by reviewing professional publications, establishing personal networks, and participating in professional societies. 

Solution Design and Definition: 

  • Creates and manages target call lists and executes on prospecting KPIs.
  • Utilize marketing tools and create value propositions to generate engagement of new business opportunities.
  • Within each client, understands unique client needs, decision makers, spectrum of influence, and can customize client-specific solutions. 

System Demonstration: 

  • Ability to take part and lead during demonstrations of PMX.
  • Identify data and workflow setups to be incorporated in demonstration to model client requirements.
  • Coordinate with product management and delivery teams to configure demo systems. 

Process Improvement: 

  • Continuously improve internal processes, particularly in the areas of sales support.
  • Bring prospect feedback - technical, product, customer experience - to PMX Direct Leadership.
  • Manage and keep all pipeline reports and Salesforce data with up-to-date opportunity status and call notes. 

 If you have the attributes, skills, and experience listed below, we want to hear from you! 

  • Bachelor's degree preferred or equivalent work experience.
  • Experience selling SaaS solutions to senior executives within large corporate finance such as the CFO, Treasurer, and Controller.
  • Possess a Strong Will to Win and Growth Mindset.
  • Highly effective sales, relationship building, and motivational skills.
  • Strong interpersonal and business development skills, as well as superior product knowledge of PMX.
  • Excellent follow-up skills and a sense of urgency in answering questions, resolving issues/questions, as well as coordinating internal cross-functional teams to appropriately respond to needs.
  • Ability to assess sales strategy strengths and gaps and make suggestions for process improvement.
  • Capability to manage multiple opportunities across various sales stages all advancing towards closure.
  • Highly organized and collaborative with a high ability to work effectively across functional groups.
  • Impeccable verbal, written and presentation communication skills using the MS Office suite (email, documents, presentations), with attention to detail.
  • Excellent critical thinking skills, ability to conduct needs assessment and discovery through high-value questions, listening skills, and collaboration with clients and prospects.
  • Ability to influence creative thinking beyond the boundaries of existing industry practices and client mindsets.
  • Prior experience managing a clean and current Salesforce pipeline.
  • Ability to travel up as role requires.