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Call Listener Jobs in Georgetown, TX (NOW HIRING)

Renewal by Andersen

Call Center Associate

Austin, TX · On-site

$50K - $70K/yr

Responsibilities - Deliver exceptional customer service by actively listening to customer needs ... Qualifications - 1 year of customer service experience required. - Call center experience a plus ...

Andersen

Call Center Associate

Austin, TX · On-site

$50K - $70K/yr

Responsibilities - Deliver exceptional customer service by actively listening to customer needs ... Qualifications - 1 year of customer service experience required. - Call center experience a plus ...

Starwood Hotels

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center / PBX Agent Grow with us... Life at Starwood Hotels is based on a simple idea: the ... Uses a positive and clear speaking voice, listen to and understand requests, responds with ...

SH Hotels and Resorts

Call Center Agent/PBX

Austin, TX

$14.75 - $19.50/hr

The Call Center Agentisthefirst point of contact for our guests and will be responsible for ... Uses a positive and clear speaking voice, listen to and understand requests, responds with ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling STANDARD ...

MCI Military Recruitment

Call Center Agent

Killeen, TX · On-site

$13.75 - $18/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE ...

MCI Military Recruitment

Call Center Agent

Killeen, TX · On-site

$13.75 - $18/hr

Listen to customers, understand their needs, and resolve customer issues * Utilize systems and ... Ensure first call resolution through problems solving and effective call handling WONDER IF YOU ARE ...

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All JobsCall Listener JobsCall Listener Jobs in Georgetown, TX

Call Listener information

See Georgetown, TX salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call listener in Georgetown, TX is $16.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Georgetown, TX? For Call Listener jobs in Georgetown, TX, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Georgetown, TX look for? The top searched job categories for Call Listener jobs in Georgetown, TX are:
What cities near Georgetown, TX are hiring for Call Listener jobs? Cities near Georgetown, TX with the most Call Listener job openings:
Call Listener jobs near you

PartTime Virtual Outbound Call Center Representative

Windy City Call Center

Austin, TX • On-site

$15 - $17/hr

Other

PTO

Posted 8 days ago

Job description

We're an appointment-setting call center looking for part time outbound call center professionals who enjoy connecting with customers and setting quality appointments. We believe great people build great teams, so we're always interested in meeting talented individuals. This posting is for future openings.

What You'll Do

Call homeowners who have expressed interest in home improvement services

Set qualified appointments while meeting performance goals

Work a fixed schedule that you build within our available business hours

Friday availability is required

Sunday availability is required

What We're Looking For

Prior outbound call center experience (appointment setting preferred)

Strong listening skills and a professional phone presence

Ability to multitask while speaking on the phone and navigating multiple computer applications

Texas residency required

Reliable, dependable, and able to consistently work required Friday and Sunday shifts

Pay and Benefits

$15.00–$17.00 per hour, based on experience

Pay increase after 30 days of employment

Paid Time Off (PTO) after 90 days for both full-time and part-time employees

Paid online training

Technical Requirements

High-speed wired internet connection (Wi-Fi not permitted)

Windows 11 or newer with at least 8GB RAM and a 2.10 GHz processor

Webcam required for training and meetings

If you're looking for a professional work-from-home opportunity and would like to be considered for future openings, we'd love to hear from you!

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