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Call Listener Jobs in Fall River, MA (NOW HIRING)

Axelon

Remote Customer Service Rep

Warwick, RI · On-site

$20/hr

Communicate with customers via telephone using strong communication skills, active listening, and ... Suggested 2 years of experience in Customer Service; prior Call Center experience is highly ...

Axelon

Customer Service Rep

Warwick, RI · On-site

$20/hr

Communicate with customers via telephone using strong communication skills, active listening, and ... Suggested 2 years of experience in Customer Service; prior Call Center experience is highly ...

Dexian

Customer Service Rep - Senior

Warwick, RI · On-site

$18.75 - $26/hr

Accident & Health Call Types: * Accident & Health services 3 primary types of voluntary benefit ... Superb listening skills and professional oral & written communication skills with an ability to ...

New

Dexian

Customer Service Rep - Senior

Warwick, RI · On-site

$19.25 - $26.50/hr

Accident & Health Call Types: * Accident & Health services 3 primary types of voluntary benefit ... Superb listening skills and professional oral & written communication skills with an ability to ...

Old Colony YMCA

Welcome Center Representative

Taunton, MA · On-site

$16.50 - $20.50/hr

Listen to suggestions and respond promptly. * Address complaints/concerns immediately. * Provide information on facility, services and programs. * Enter data into the OCY computer system including ...

Old Colony YMCA

Welcome Center Representative

Taunton, MA · On-site

$16.50 - $20.50/hr

Listen to suggestions and respond promptly. * Address complaints/concerns immediately. * Provide information on facility, services and programs. * Enter data into the OCY computer system including ...

Aspen Dental

Bilingual Scheduling Center Agent

RI

$17/hr

Listen empathetically and think critically to understand patient needs, use trained sales and ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Axelon

Customer Service

Warwick, RI · On-site

$20/hr

Prior Call Center experience is highly preferred. - Must live within one hour commute of Warwick ... Active listening, and empathy. • Drive solutions that best meet the customer's needs. • Analyze ...

Axelon

Customer Service Rep - Senior

Warwick, RI · On-site

$20/hr

Prior Call Center experience is highly preferred. - Must live within one hour commute of Warwick ... Active listening, and empathy. • Drive solutions that best meet the customer's needs. • Analyze ...

AMBA

Inside Sales Insurance Specialist

Warwick, RI · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Cranston, RI · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Warwick, RI · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Warwick, RI · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

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All JobsCall Listener JobsCall Listener Jobs in Fall River, MA

Call Listener information

See Fall River, MA salary details

$10

$17

$25

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Fall River, MA is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.33 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Fall River, MA? For Call Listener jobs in Fall River, MA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Fall River, MA look for? The top searched job categories for Call Listener jobs in Fall River, MA are:
What cities near Fall River, MA are hiring for Call Listener jobs? Cities near Fall River, MA with the most Call Listener job openings:
Call Listener jobs near you

Remote Customer Service Rep

Axelon

Warwick, RI • On-site

$20/hr

Other

Re-posted 11 days ago

Job description

Job Title

Job Description

Max pay rate: $20 Per Hour

Location: Warwick, RI for training and nesting

Start Date: 1/5/2026

Training Hours: 8:30am - 5:00pm Monday - Friday EST

Post-training Hours: 8:00am - 6:00pm EST, flexible shifts

Transition to work from home after training with occasional office visits

Responsibilities
  • Communicate with customers via telephone using strong communication skills, active listening, and empathy.
  • Drive solutions that best meet the customer's needs.
  • Analyze and resolve complex customer issues regarding various product aspects, policy provisions, claim status, and basic procedures.
  • Ensure each customer experience is exceptional by leveraging effective listening skills and attention to detail.
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas.
  • Support special product and/or service campaigns as needed.
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
Requirements
  • Must live within one hour commute of Warwick, RI.
  • Training will be in-office for a designated duration with no time off allowed during this period.
  • Required to work an assigned shift during hours of operation between 8:00am – 6:00pm ET, Monday through Friday.
  • Able to work in a stationary position 75% of the time.
  • Strong home internet connection is required, at least 50 Mbps internet speed.
Required Skills
  • Suggested 2 years of experience in Customer Service; prior Call Center experience is highly preferred.
  • Strong computer/keyboard skills as well as analytical and problem-solving skills.
  • Quickly grasps information and efficiently solves verbal challenges with strategic thinking.
  • Communicates complex verbal and written concepts with ease.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
Preferred Skills
  • High School diploma, GED, some college experience, trade, or professional certification.
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability.
Axelon logo

About Axelon

Sourced by ZipRecruiter

Axelon is a leading staffing and recruiting firm headquartered in New York, NY, US. Rooted within the staffing solutions industry, it was established with a mission to connect and leverage talent worldwide. Its official website is axelon.com. Axelon provides a range of services from staffing solutions to consulting services. With decades of service delivery experience under their belt, they possess an unrivaled ability to deliver global talent across all industries and professions, including information technology, administrative, engineering, professional, and scientific sectors. Axelon places strong emphasis on collaborative values, tirelessly working to build strong relationships with clients, candidates, employees, and vendors alike.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1977

Social media

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