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Call Listener Jobs in Boston, MA (NOW HIRING)

Renewal by Andersen

Call Center Associate

Northborough, MA · On-site

$50K - $70K/yr

Responsibilities - Deliver exceptional customer service by actively listening to customer needs ... Qualifications - 1 year of customer service experience required. - Call center experience a plus ...

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Call Listener information

See Boston, MA salary details

$11

$19

$27

How much do call listener jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for call listener in Boston, MA is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Boston, MA? For Call Listener jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Boston, MA look for? The top searched job categories for Call Listener jobs in Boston, MA are:
What cities near Boston, MA are hiring for Call Listener jobs? Cities near Boston, MA with the most Call Listener job openings:
Call Listener jobs near you
Call Center Associate

Call Center Associate

Renewal by Andersen

Northborough, MA • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Renewal By Andersen rating

8.3

Company rating: 8.3 out of 10

Renewal By Andersen

Based on 141 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 95,579 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 90%

    90% say it is easy to take sick days

    say it is easy to take sick days

Featured by Renewal By Andersen, based on 141 Breakroom Quiz responses from their frontline employees

Job description

Job Details
With weekly and monthly bonuses our reps earn an average of $50,000-$70,000 yearly. Not only do we offer great benefits and incentives, but also a streamlined growth and development plan. In 2023, 22 of our reps were promoted to higher level positions! We also offer work from home eligibility, company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement and more! Responsibilities - Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service. - Identify customers unique home situations. - Schedule appointments for our Sales Consultants to go out to price and sell the job. - Communicate effectively, actively listen, and show empathy as the first point of contact with our customer. - Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success. Qualifications - 1 year of customer service experience required. - Call center experience a plus. - Weekend availability required (we offer shift differential pay!). - Excellent oral and written communication skills. - Ability to work in a fast-paced environment while multitasking. - Strong interpersonal skills, including empathetic listening and warm communication style. - A drive to meet metrics and ability to accept constructive feedback. Benefits - Medical, Dental, and Vision Insurance - Teammate Assistance Plan - Tuition Reimbursement - 401k with 50% match up to 6% of your annual pay - Paid Time Off - Company Paid Holidays - Paid Volunteer Time - And more! Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents. THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120+ year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different-and better-window-replacement experience. Esler Companies is the holding company for Renewal by Andersen of Nevada, Arizona, Colorado, Oklahoma, North Texas, Central Texas, Greater Philadelphia, Southern New England and Portland, Maine, with sales and marketing engines in Northborough, Massachusetts & Austin, Texas. We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.
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Call Center Associate
Northborough, MA - Call Center

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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