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Call Listener Jobs in Fall River, MA (NOW HIRING)

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Telephone Banker - Inbound Call Center {173467}

East Providence, RI · On-site

$26/hr

Strong communication, active listening, problem-solving, and professionalism * Comfortable ... Call center (phone/chat/video) experience * Sales/cross- sell/upsell/referral experience * High ...

New

Collabera

Call center representative

Warwick, RI · On-site

$16 - $20/hr

Excellent listening skills and ability to articulate ideas; Ability to understand and respond ... Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so ...

Axelon

Customer Service Representative

Warwick, RI · On-site

$20/hr

Communicate with customers via telephone using strong communication skills, active listening, and ... Prior Call Center experience is highly preferred. * Must live within one hour commute of Warwick ...

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All JobsCall Listener JobsCall Listener Jobs in Fall River, MA

Call Listener information

See Fall River, MA salary details

$10

$17

$25

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in Fall River, MA is $17.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.33 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Fall River, MA? For Call Listener jobs in Fall River, MA, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Fall River, MA look for? The top searched job categories for Call Listener jobs in Fall River, MA are:
What cities near Fall River, MA are hiring for Call Listener jobs? Cities near Fall River, MA with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative - Plymouth

Rockland Trust

Plymouth, MA

$19 - $21/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 26 days ago

Job description

At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to checking accounts, online banking, and more - you will engage customers in all areas of banking, as well as identify any financial needs they may have.

Location: This is an in-office role. Flexible among our offices in Brockton, Franklin, Lowell, and Plymouth.

Pay: $19-$21 per hour

As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes. Service incoming customer calls following established policies and procedures in an efficient and quality manner.

RESPONSIBILITIES

  • Handle a high volume of inbound and outbound customer calls professionally and courteously.

  • Listen to customer needs and provide clear, accurate information and solutions.

  • Process transactions correctly and confirm details with callers to ensure mutual understanding.

  • Resolve basic issues on the first call and escalate complex matters as needed.

  • Accurately document interactions and follow call scripts, quality standards, and company policies.

  • Use available resources and communication skills to prevent escalations.

  • Identify opportunities to grow customer relationships through referrals.

  • Complete all training requirements on time and suggest process improvements to CIC management.

  • Serve as a peer coach for new hires when qualified.

  • Report system issues promptly and maintain performance metrics (call quality, attendance, productivity).

  • Maintain a positive and patient attitude in all situations.

  • Perform other duties as assigned by CIC management.

QUALIFICATIONS

  • High School diploma required (4-year college degree or equivalent work experience preferred)

  • Basic understanding of banking or finance

  • Good communication, problem-solving, and organizational/time management skills required

  • Prior customer service experience preferred; prior sales experience a plus

  • Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance

Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award-winning Wellness program, and much more!

At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A Call Center Representative I should have or exhibit the following characteristics and qualifications:
-High School diploma required (4 year college degree or equivalent work experience preferred)
-Basic understanding of banking or finance
- Good communication, problem solving, and organizational/time management skills required
-Prior call center or customer service experience preferred.  Prior sales experience a plus.
-Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
-Excellent customer service skills
Our goal is to offer our colleagues the most generous benefits package possible. We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance. Benefits include: Competitive compensation with performance incentive awards, Health Insurance, Dental Insurance, a 401K and DC Plan for your retirement, LTD & Life Insurance, Day Care Reimbursement, Tuition Assistance for graduate and undergraduate programs, an award winning Wellness program and much more!
At Rockland Trust you'll find a respectful and inclusive environment where everyone is given the chance to succeed. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At Rockland Trust, we believe that each relationship matters - and that starts with our Call Center Representatives. We take pride in the care and excellent service provided by our call center staff. We handle it all - from loans to checking accounts, online banking and more - you will engage customers in all areas of banking, as well as identify any financial needs they may have. Variety is the spice of life, and we have it in spades!
As a Call Center Representative, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work. We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.

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