ZipRecruiter

Log In

1

Call Listener Jobs in Chicago, IL (NOW HIRING)

BCU

Spec, Call Center Service Delivery

Vernon Hills, IL · On-site

$22/hr

Do you have great active listening skills? We are looking for professional individuals to service our members in our fast-paced call center. The primary purpose of this role is to provide best in ...

Loomis

Call Management Associate

Elmhurst, IL · On-site

$18 - $24/hr

Document service call actions in Burroughs Service Center system. * Work with the District Managers ... Listening, patience, and strong communication (oral/written). * Ability to work independently.

Unifin, Inc

Quality Assurance Analyst

Niles, IL · On-site

Conduct daily, weekly, and monthly sample testing, including call listening, case reviews, opportunity tracking, and reporting findings. * Monitor, evaluate, and score dispute cases against ...

Unifin, Inc

Quality Assurance Analyst

Niles, IL · On-site

Conduct daily, weekly, and monthly sample testing, including call listening, case reviews, opportunity tracking, and reporting findings. * Monitor, evaluate, and score dispute cases against ...

Unifin, Inc

Quality Assurance Analyst

Niles, IL · On-site

Conduct daily, weekly, and monthly sample testing, including call listening, case reviews, opportunity tracking, and reporting findings. * Monitor, evaluate, and score dispute cases against ...

AT&T

Lead Performance Architect

Chicago, IL · On-site

$105K - $158K/yr

Identify root causes of performance gaps through analysis, observations, call listening, and stakeholder engagement. * Recommend and implement solutions that improve employee effectiveness and ...

previous page

Showing results 41-60

All JobsCall Listener JobsCall Listener Jobs in Chicago, IL

Call Listener information

See Chicago, IL salary details

$11

$18

$25

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Chicago, IL is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.81 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Chicago, IL? For Call Listener jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Chicago, IL look for? The top searched job categories for Call Listener jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Call Listener jobs? Cities near Chicago, IL with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Chicago, IL as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,380 per year, or $18.5 per hour.

Spec, Call Center Service Delivery

BCU

Vernon Hills, IL • On-site

$22/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.
Our WHY is the reason we exist: To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU
Watch this video to learn more about life at BCU!
SALARY
The starting hourly pay for this role is $22/hr.
SUMMARY
This role provides service support and interacts as the BCU brand servicing our member's needs. Are you goal driven? Do you have great active listening skills? We are looking for professional individuals to service our members in our fast-paced call center. The primary purpose of this role is to provide best in class member service by answering incoming calls to help resolve routine and complex member inquiries with empathy and compassion. An individual who can walk in our members shoes and advocate to provide resolution. This role comes with a fun team, rewards, recognition, and opportunity for advancement.
ROLEANDRESPONSIBILITIES
  • Service 50-100 first tier incoming member calls daily, including general member inquiries, account research, fraud and disputes or as assigned
  • Develop and display a complete understanding of all required Visa, governmental, regulatory, and departmental policies, procedures, and compliance guidelines, particularly those pertaining to customer verification
  • Deliver on a first contact resolution experience by using all resources, including our process knowledge repository, self-servicing tools and available surrounding support
  • Demonstrating problem solving and process improvements skills, to reduce member effort and improve our business best practices
  • Based on member need, promote the adoption of or conversion to available credit union products and services
  • Own the ability to quickly adapt and support new strategies, tools, and tactics to better service our members
  • Build strong internal partnerships with management and peers in contributing to a productive and quality team environment
  • Meet or exceed all key performance production and quality experience goals, completing all assigned work with accuracy as established by BCU guidelines and training
  • Other duties as assigned

QUALIFICATIONSANDEDUCATIONREQUIREMENTS
• High school diploma or equivalent
• Minimum 1 year of customer service experience
• High energy, positive attitude, self-starting and coachable individual
• Strong interpersonal, verbal, written and active listening skills
• Aptitude to develop and own strong understanding of regulatory and departmental policies
• Ability to work effectively and pay attention to detail in fast paced environment, leveraging tools to drive a first contact resolution every time.
• Ability to adapt quickly and easily to changes in strategies, tools or tactics
• Desire to form and make business improvement recommendations
• Ability to building strong internal peer and team partnerships
• Desire to meet all established performance goals consistently
• Basic Windows PC navigation and Microsoft office knowledge
BCU Shared Values:
We foster an environment of INCLUSION. All individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization's success. We act with INTEGRITY. We follow the golden rule without exception. We display COURAGE in our convictions. We drive innovation, reaching beyond boundaries and thoughtfully explore new horizons. We excel through COLLABORATION. By working as one, sharing information and seeking solutions, we deliver exceptional outcomes. We WOW our members. We focus intensely on putting the member first, delivering extraordinary experiences that create lasting relationships inside and outside the organization.
We value relationships and referrals and are committed to creating the best work environment possible. From our casual dress code to flexible work arrangements, we've created a unique and inclusive culture that supports a healthy work/life balance. For this reason and more, BCU has been named a 2023 Gallup Exceptional Workplace Award Winner. #LoveBCU
Click here to visit our Benefits Website!
BCU logo

About BCU

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

501 - 1,000 Employees

Headquarters location

Vernon Hills, IL, US

Year founded

1981

Social media

Twitter

View All BCU Jobs

Apply