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Call Listener Jobs in Bloomington, IL (NOW HIRING)

Hopedale Medical Complex

Echo Technologist

Hopedale, IL · On-site

$70 - $75/hr

No call or weekends * Quality childcare located on campus * Wellness Center membership * 401(k) ... Produces high-quality imaging by accurately positioning transducer, monitoring display, listening ...

Hopedale Medical Complex

Echo Technologist

Hopedale, IL · On-site

$70 - $75/hr

No call or weekends * Quality childcare located on campus * Wellness Center membership * 401(k) ... Produces high-quality imaging by accurately positioning transducer, monitoring display, listening ...

Hopedale Medical Complex

Echo Technologist

Hopedale, IL · On-site

$70 - $75/hr

No call or weekends * Quality childcare located on campus * Wellness Center membership * 401(k) ... Produces high-quality imaging by accurately positioning transducer, monitoring display, listening ...

Hopedale MC

Echo Technologist

Hopedale, IL · On-site

$70 - $75/hr

No call or weekends * Quality childcare located on campus * Wellness Center membership * 401(k) ... Produces high-quality imaging by accurately positioning transducer, monitoring display, listening ...

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All JobsCall Listener JobsCall Listener Jobs in Bloomington, IL

Call Listener information

See Bloomington, IL salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Bloomington, IL is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Bloomington, IL? For Call Listener jobs in Bloomington, IL, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Bloomington, IL look for? The top searched job categories for Call Listener jobs in Bloomington, IL are:
What cities near Bloomington, IL are hiring for Call Listener jobs? Cities near Bloomington, IL with the most Call Listener job openings:
Call Listener jobs near you

Telemarketer / Agency Contact Representative (copy)

Farmers Insurance - Carrie Joos Agency

Bloomington, IL • On-site

$17/hr

Part-time

Posted 28 days ago

Job description

Key Responsibilities

Outbound Calling: Make 100+ outbound cold calls daily to prospective residential or commercial clients using an automated dialing system.

Lead Qualification: Follow a prepared phone script to introduce our agency's basic offerings (auto, home, life, or business insurance) and verify prospect data.

Appointment Setting: Schedule specific dates and times for qualified prospects to speak directly with our licensed insurance producers.

Data Management: Input precise customer feedback, contact details, and call statuses into the agency's Customer Relationship Management (CRM) system.Compliance adherence: Strictly follow all federal and state telemarketing rules, including Do Not Call (DNC) registry compliance.Quota Management: Meet or exceed daily and weekly targets for outgoing dials, live connections, and set appointments.


Benefits

Hourly Base Salary + Bonus Opportunities

Career Growth Opportunities


Responsibilities

Core Responsibilities

High-Volume Outbound Calling: Make a target number of daily cold calls (often 200-300) to prospects from generated marketing lists.

Script Delivery: Follow approved scripts to introduce the agency and spark interest in looking at better coverage options or lower rates.

Lead Qualification: Ask basic discovery questions to determine if a prospect owns a home, drives a car, or has a current insurance policy.

Appointment Setting: Schedule specific times for interested prospects to speak with the agency's licensed insurance agents for a formal quote.

CRM Data Entry: Log all call outcomes, update contact details, and note prospect objections or follow-up dates in the agency database.DNC Compliance:

Cross-reference calling lists with federal and state Do Not Call registries to prevent legal violations.Performance Tracking: Meet or exceed weekly quotas for outbound dials, live connections, and successfully scheduled appointments.

Pipeline Management: Follow up on missed appointments or voicemail messages to reschedule dates and keep leads active.


Requirements

Requirements & Qualifications

Education: High school diploma or equivalent.

Experience: 612 months of experience in telemarketing, outbound customer service, or retail sales is preferred but not required.

Communication Skills: Excellent verbal communication, clear pronunciation, active listening skills, and a friendly phone demeanor.

Resilience: Strong capability to handle routine rejection and objections while staying positive and motivated.

Tech Literacy: Comfortable working with multi-line phone systems, web-based CRMs, and basic data entry software.

Licensing: No active property and casualty (P&C) or life insurance license is required, though a willingness to study for one in the future is a plus.