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Call Listener Jobs in Bloomington, IL (NOW HIRING)

Pizza Ranch

Assistant General Manager

Bloomington, IL · On-site

We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... Effective communicator and listener with good oral and written communication skills * Restaurant ...

PR Master

Assistant General Manager

Bloomington, IL · On-site

We strive to make a positive impact for those that are devoted to family, faith and guests, we call ... Effective communicator and listener with good oral and written communication skills * Restaurant ...

Village Media Inc.

Reporter

Bloomington, IL · On-site

$50K/yr

This is a local role where you're immersed in the local scene-cultivating sources and listening to ... call home. What You Will Do: * Local coverage - Report a dynamic mix of breaking news, deep-dive ...

Village Media Inc.

Reporter

Bloomington, IL · Remote

$50K/yr

This is a local role where you're immersed in the local scene-cultivating sources and listening to ... call home. What You Will Do: * Local coverage - Report a dynamic mix of breaking news, deep-dive ...

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All JobsCall Listener JobsCall Listener Jobs in Bloomington, IL

Call Listener information

See Bloomington, IL salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for call listener in Bloomington, IL is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.46 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Bloomington, IL?

For Call Listener jobs in Bloomington, IL, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Bloomington, IL look for?

The top searched job categories for Call Listener jobs in Bloomington, IL are:

What cities near Bloomington, IL are hiring for Call Listener jobs?

Cities near Bloomington, IL with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Bloomington, IL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 71% Full Time, 22% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,738 per year, or $17.2 per hour.

Gastroenterology Physician

Gastrointestinal Institute LLC

Normal, IL • On-site

Full-time

Retirement, PTO

Re-posted 24 days ago

Job description

Build the GI practice you want without sacrificing your quality of life.

Premier Medical Group/Gastrointestinal Institute is seeking a Board-Certified or Board-Eligible Gastroenterologist to join our thriving physician-led practice in Normal, Illinois. Enjoy a high-volume referral base, excellent procedural opportunities, shared call, and the autonomy to practice medicine your way while living in one of Central Illinois' most family-friendly communities.

You ll practice in a collegial environment with autonomy, efficient workflows, and leadership that actually listens

Why Physicians Choose Premier Medical Group

Physician-led practice with collaborative leadership

Established referral network and immediate patient volume

High procedural volume with dedicated endoscopy time

Shared call with excellent work-life balance

Efficient clinic workflows and experienced clinical support

Practice autonomy without unnecessary administrative burden

Opportunity to develop subspecialty interests

Long-term career stability with a respected regional practice

Live Where You Can Truly Enjoy Your Time Off

Normal offers the best of both worlds a welcoming Midwestern community with excellent schools, affordable housing, short commutes, and a vibrant downtown filled with restaurants, breweries, boutiques, and local events.

Outside of work you'll enjoy:

  • Miles of biking and hiking trails
  • Boating, fishing, and water sports on a 4,900-acre lake
  • Big Ten athletics at Illinois State University
  • Family-friendly neighborhoods
Weekend trips to Chicago, St. Louis, or Indianapolis all within 2.5 hours

Compensation & Benefits

Competitive base salary with productivity incentives, comprehensive benefits, relocation assistance, CME allowance, malpractice coverage, retirement plan, and generous paid time off.

If you're looking for a collegial practice where you'll have the autonomy to provide exceptional patient care, strong procedural volume, and the ability to enjoy life outside of medicine, we'd love to connect with you.

Whether you're an experienced gastroenterologist or completing fellowship, you'll find the resources, support, and community to build a long-term career at Premier Medical Group.

Apply