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Call Listener Jobs in McHenry, IL (NOW HIRING)

McHenry Villa

Receptionist/Security

Mchenry, IL

$15.50 - $20.50/hr

Answer residents' call lights * Light housekeeping, maintain guest restrooms Qualifications ... Ability to speak clearly and persuasively in positive or negative situations; listens and get ...

McHenry Villa

Receptionist/Security

Mchenry, IL · On-site

$15.50 - $20.50/hr

Answer residents' call lights * Light housekeeping, maintain guest restrooms Qualifications ... Ability to speak clearly and persuasively in positive or negative situations; listens and get ...

SpeedPro Lake County

Inside Sales Associate

Gurnee, IL · On-site

$22.50/hr

Execute a strong prospecting approach including audience segmentation, call scripting, and ... Strong communication and listening skills * The ability to adapt sales style to a particular ...

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All JobsCall Listener JobsCall Listener Jobs in McHenry, IL

Call Listener information

See McHenry, IL salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for call listener in McHenry, IL is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $18.94 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in McHenry, IL?

For Call Listener jobs in McHenry, IL, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in McHenry, IL look for?

The top searched job categories for Call Listener jobs in McHenry, IL are:

What cities near McHenry, IL are hiring for Call Listener jobs?

Cities near McHenry, IL with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in McHenry, IL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 18% Part Time, 6% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,674 per year, or $17.6 per hour.

Call Center Scheduler-Incoming

Familia Dental & Vivid Smiles

Schaumburg, IL • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Description:

Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team.


*Looking to get your foot in the door in the medical/health field? Are you great with people, goal-oriented, and enjoy making a difference in your community? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you!


About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the the company and turn a job into a career. 


What We Offer:

  • Employees are eligible to earn a $1,000 monthly bonus and 
  • Opportunity to work from home based off of individual performance each month.
  • Paid Holidays and Time off 

Benefits offered:

  • Health, Dental and Vision Insurance
  • 401(k) Retirement Plan
  • Paid Holidays & Time Off
  • Access to Financial Advisors
  • Basic Life & AD&D Insurance
  • Voluntary Life Insurance
  • Voluntary Short-Term & Long-Term Disability
  • On demand Pay > Receive a portion of your check before payday!


Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.


Responsibilities/ Job Duties:

  • provide excellent customer service to all patients calling in
  • Answering phone calls
  • scheduling appointments based on needs of patients and availability of providers
  • assist in answering general inquiries from patients
  • Listen to patients while applying our processes and procedures
  • Looking for solutions to our patients’ challenges


Requirements:
  • Dependable and able to be on time 
  • Positive Attitude
  • Excellent professional verbal and written communication and listening skills
  • Able to speak on the phone and provide excellent customer service
  • Ability to recognize and be sensitives to patients' emotions
  • Exceptional customer/patient service skills (Customer/patient focused attitude)
  • Efficiently understand information and relay information back to the patient
  • Ability to carry out written or verbal instructions
  • Accurately enter patient information, data, and records into system
  • Ability to work in fast paced, patient-focused environment.
  • High school Diploma or equivalent 

Other Qualifications/ Skill Sets:

  • Strong Computer Skills– Ability to maneuver within multiple computer systems at once
  • Proficient in computer applications and software, including Microsoft Office
  • Prior experience with Denticon or similar scheduling system
  • Ability to multi-task, prioritize, and manage time effectively
  • Organizational and time management skills
  • Effective problem solving abilities
  • Detail Oriented
  • Prior Customer Service/ Call Center experience is strongly preferred but not required
  • Bilingual (English/Spanish) a plus!

Hours & Availability

Office Hours: M - F: 8:00 AM – 6:00 PM; Sat 8:00 AM – 4:00 PM

  • Monday - Saturday
  • 40 hours a week
  • 1 day off during the week

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