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Call Listener Jobs in Champaign, IL (NOW HIRING)

Potbelly

Restaurant Catering Coordinator

Champaign, IL · On-site

$20/hr

Sends "Thank You" notes and performs daily call backs/call aheads on all catering orders * Handles ... Monitors/Listens that all associates answering phones and taking orders are suggestive selling ...

Place

Buyers Agent

Champaign, IL · On-site

Commit to weekly 1:1 coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

PLACE

Buyers Agent

Champaign, IL · On-site

$80K - $120K/yr

Commit to weekly 1:1 coaching session, weekly trainings, and Partner Call * Consult with buyers ... You are excellent at building rapport, listening to the needs of others and identifying solutions.

Old National Bank

Agriculture Rel Mgr IV

Champaign, IL

$62K - $199K/yr

... pre-call planning, establishing rapport, interviewing for needs and opportunities, explaining ... Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client ...

Old National Bank

Agriculture Rel Mgr III

Champaign, IL · On-site

$62K - $199K/yr

... pre-call planning, establishing rapport, interviewing for needs and opportunities, explaining ... Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client ...

La Petite Academy

Lead Teacher

Champaign, IL

$18.50/hr

We listen and we know what you're looking for: * You want benefits. We support you with a minimum ... Call the shots! Take the lead on classroom management and curriculum implementation, plus be an ...

Learning Care Group

Lead Teacher

Champaign, IL · On-site

$18.50/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

Learning Care Group

Lead Teacher

Champaign, IL · On-site

$18.50/hr

We listen and we know what you're looking for: You want benefits. We support you with a minimum 50 ... Call the shots. Take the lead on classroom management and curriculum implementation, plus be an ...

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Call Listener information

See Champaign, IL salary details

$10

$17

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How much do call listener jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for call listener in Champaign, IL is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.28 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Champaign, IL?

For Call Listener jobs in Champaign, IL, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Champaign, IL look for?

The top searched job categories for Call Listener jobs in Champaign, IL are:

What cities near Champaign, IL are hiring for Call Listener jobs?

Cities near Champaign, IL with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Champaign, IL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 19% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,311 per year, or $17.9 per hour.

Clinical Pathologist with training in Dermatopathology

Clin-Path Associates

Champaign, IL • On-site

$370 - $615/hr

Other

Posted 8 days ago

Job description

Christie Clinic in Champaign, IL, a physician-owned, physician-led, multi-specialty group is seeking providers who desire an autonomous environment offering leadership, team collaboration, and to be instrumental in the direction of the group.

Christie Clinic’s physicians and staff are known throughout the community for using a truly personal touch with patients. They believe a doctor who takes the time to listen and understand, makes all the difference in the world.

Their practice model and patient care is the reason behind their success as one of the largest multi-specialty groups in the state of Illinois. Christie Clinic has been serving the community since 1929 and continues to thrive.

Christie Clinic is seeking a collaborative clinical pathologist with interest and training in dermatopathology.

  • Two-year income guarantee plus productivity
  • $50,000 sign-on bonus
  • Two-years to Partnership
  • 1:3 Call
  • Compensation: General Path $370k-$600k Derm Path $615k

Champaign-Urbana, Illinois is culturally rich and home to the Big 10 University of Illinois. With a thriving downtown, an extensive park system, family-friendly events, and activities for all tastes, Champaign-Urbana, IL has much to offer!

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