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Call Listener Jobs in Beaverton, OR (NOW HIRING)

RS Medical

Patient Care Specialist

Vancouver, WA · Hybrid

$19 - $20/hr

Monitor call volumes and utilize internal systems to help ensure appropriate telephone coverage ... Demonstrated active listening skills, including the ability to understand customer needs, ask ...

Posted today

RS Medical

Patient Care Specialist

Vancouver, WA · On-site

$19 - $20/hr

Monitor call volumes and utilize internal systems to help ensure appropriate telephone coverage ... Demonstrated active listening skills, including the ability to understand customer needs, ask ...

Posted today

Acara Solutions

Recruitment Specialist

Hillsboro, OR · On-site

$28 - $32/hr

With a legacy of experience in various industries worldwide, we partner with clients, listen to ... The call or chat may be recorded so that our recruiting team can review it - they make all final ...

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Beaverton, OR

Call Listener information

See Beaverton, OR salary details

$11

$18

$26

How much do call listener jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for call listener in Beaverton, OR is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.00 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Beaverton, OR? For Call Listener jobs in Beaverton, OR, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Beaverton, OR look for? The top searched job categories for Call Listener jobs in Beaverton, OR are:
What cities near Beaverton, OR are hiring for Call Listener jobs? Cities near Beaverton, OR with the most Call Listener job openings:
Call Listener jobs near you

Police Dispatcher Trainee

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Hillsboro, OR • On-site

Full-time

Posted 28 days ago

Job description

Police Dispatcher Trainee
Answer the Call!
Join WCCCA - the second largest primary 9-1-1 Center in Oregon.  We provide around the clock 9-1-1 emergency communications for over 15 police and fire agencies that serve Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties.  
Working for WCCCA means having a stable job environment while being able to serve your community. Working at WCCCA also means having opportunities for advancement. We have several paths employees can take to advance in their careers. 
Our Call Takers and Dispatchers are truly the FIRST first responders. Being a first responder is a mindset and for many, a calling. First responder's core values are deeply rooted in dedication, excellence, commitment, respect, partnership building, creativity, resourcefulness and compassion
 All roles at WCCCA come with great benefits and competitive pay. Thorough, on -the-job paid training is provided. If this sounds good to you, apply today!
A Police Dispatcher operates complex communications equipment including the radio, multi-line telephone systems, and computer aided dispatch (CAD) to access, input and process emergency and non-emergency calls for service and to dispatch police or fire units.  A Police Dispatcher will perform call taking functions and serve as a Police Dispatcher.  
Examples Of Essential Duties:
EXAMPLES OF ESSENTIAL DUTIES:
Duties may include, but are not limited to, the following:
  1. Receive telephone calls utilizing complex telephone equipment, listen to callers to accurately ascertain the nature of the call and prioritize information according to established procedures.
  2. Listen and comprehend phone calls and public safety field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.
  3. Maintain highly accurate records of events, written logs and reports of actions taken that may be used in legal proceedings.
  4. Use an array of complex references and resources to solve questions, determine appropriate courses of action and provide correct levels and types of service to the public.
  5. Screen and forward phone calls to other County divisions and agencies as appropriate.
  6. Use phone and computer simultaneously and monitor multiple computer screens.
  7. Identify non-English speakers and quickly and effectively utilize approved interpreters or equipment to aid in communicating.
  8. Maintain a positive customer service attitude with community members, users, co-workers and management, often under pressure and time constraints.
  9. Ability to work in a 24/7/365 facility and work varied shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays; must be able to work unscheduled and/or mandatory overtime, as required. 
  10. Must be reliable and dependable and report for work on a consistent and predicable basis.
  11. Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc. 
  12. This position is designated as Essential Personnel.   Essential Personnel are expected to report to work on time during extreme weather conditions.
  13. Perform other duties as assigned.
Typical Qualifications:
What We're Looking For:
  • Willing to work shift work and last minute overtime
  • A track record of honesty and integrity 
  • Willingness to learn and accept feedback
  • Ability to keep track of multiple tasks in a fast-paced environment
Qualifications:
To move forward in the hiring process, candidates must meet the minimum qualifications. We encourage you to consider your skillset before applying. If you meet the minimum qualifications and believe your skills match up to this role, please complete the application.
  • High school diploma or GED
  • Typing ability with speed and accuracy
  • No disqualifying criminal history
  • 1 year of customer service experience
  • 1 year of computer data entry and retrieval of information
  • Any combination of experience and training that would likely provide the required knowledge, skills and abilities is qualifying.
LICENSING AND CERTIFICATION:
  • Must obtain within 18 months of hire and maintain:
    1. DPSST Basic Telecommunicator Certification.
    2. EMD Certification.
    3. CPR/First Aid/AED Certification.
    4. LEDS certification.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Communicate clearly and concisely in English over the telephone with a variety of people of various educational, ethnic and social/cultural backgrounds;
  • Able to prioritize complex incidents based on a number of situational variables following established policy;
  • Capable of quickly deciding on an appropriate course of action;
  • Ability to write clearly, accurately, concisely and legibly;
  • Knowledgeable of or the ability to learn CAD functions and commands, communication radio systems LEDS formats, common police fire and medical terms and operation of basic office machinery.
  • Skill in typing complex alphanumeric data into a computer system with high accuracy and speed;
  • Ability to multitask and retain information over long periods of time.
  • Ability to read, interpret and apply agency standard operating guidelines, administrative directives, and user agency protocols, some of which may change frequently;
  • Ability to read and comprehend complex written material containing technical, legal and medical terminology;
  • Ability to adjust to frequently changing workloads;
  • Ability to adhere to the ethical and legal standards required to achieve and maintain Basic Telecommunicator and Emergency Medical Dispatch certification through the State of Oregon;
  • Ability to participate in mandatory training. 
  • Ability to exercise good judgment, common sense and emotional intelligence in accomplishing responsibilities and in interactions with others.  
  • Capable of applying a high level of initiative, discretion and judgment in accomplishing assigned tasks; ability to work under stressful and emotional conditions; ability to maintain confidentiality. 
  • Ability to establish and maintain effective relationships with those contacted in the course of work. This may include other employees, representatives of other agencies and organizations as well as members of the community.
Supplemental Information:
The Selection process will consist of:
  • Aptitude and Suitability assessments
  • Phone and in person interviews
  • Sit along with a dispatcher
Candidates receiving a conditional offer must pass:
  • Thorough background investigation
  • Medical examination and drug screen  
  • Psychological evaluation

What to Expect from our Selection Process: Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take several months to complete.
This is an entry level position. This position is non-exempt and represented by a Collective Bargaining Association (CBA).
PHYSICAL DEMANDS:
 Sit at a desk or console for extended periods of time; occasionally walk, stand, or stoop; occasionally lift, carry, push, pull, or otherwise move objects weighing up to 10 pounds; use tools or equipment requiring a high degree of dexterity; work for sustained periods of time maintaining concentrated attention to detail; take information from callers who may be excited, abusive, use profanity, are incoherent, drunk or hysterical; must meet all physical standards as set forth by the State of Oregon to include visual acuity, hearing, speaking and basic physical health that provides the stamina to perform the duties of a Police Dispatcher Trainee for long periods of time.
Accommodations may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
SUPERVISON RECEIVED/EXERCISED:
This position receives direction and supervision from the Operations Supervisor.   This position does not supervise others.   
It is important that your application include all the requested and required information, including complete work experience and education. A resume and/or cover letter is not a substitute for required information omitted on the application. When filling out the Work Experience section, please include 10 years of work experience. Incomplete applications will not be processed.

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