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Call Listener Jobs in Barrington, IL (NOW HIRING)

Burjline Builders

Call Center Representative

Park Ridge, IL · On-site

$15.75 - $19.75/hr

Call Center Representative We are looking for a Call Center Representative that will be the liaison ... Strong phone and verbal communication skills along with active listening * Familiarity with CRM ...

New

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Strong listening skills and empathy toward customer needs. Benefits * Competitive salary and ...

Familia Dental

Call Center Scheduler-Incoming

Schaumburg, IL · On-site

$15.25 - $19.75/hr

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted ... Listen to patients while applying our processes and procedures * Looking for solutions to our ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and ...

Ivy Hall

Call Service Representative

Chicago, IL · On-site

$18 - $20/hr

Excellent verbal communication and active listening skills * Experience managing difficult ... high call volumes. * Hearing: Ability to communicate with customers by phone and accurately ...

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All JobsCall Listener JobsCall Listener Jobs in Barrington, IL

Call Listener information

See Barrington, IL salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for call listener in Barrington, IL is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.13 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What job categories do people searching Call Listener jobs in Barrington, IL look for? The top searched job categories for Call Listener jobs in Barrington, IL are:
What cities near Barrington, IL are hiring for Call Listener jobs? Cities near Barrington, IL with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Barrington, IL as of June 2026, with employment types broken down into 3% Locum Tenens, 3% As Needed, 43% Full Time, 48% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,058 per year, or $17.8 per hour.

Call Center Representative

Burjline Builders

Park Ridge, IL • On-site

$15.75 - $19.75/hr

Other

Posted 2 days ago

New

Job description

Call Center Representative

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Requirements and Skills
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

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