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Call Listener Jobs in Barrington, IL (NOW HIRING)

IDIQ

Call Center Member Advisor

Mount Prospect, IL · On-site

$25K/mo

Call Center Member Advisor IDIQ is seeking full time Member Advisors to join our Call Center. This ... Practice active listening and empathetic communication to fully understand member concerns and ...

New

IDIQ

Call Center Member Advisor

Mount Prospect, IL · On-site

$16 - $19.75/hr

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

New

IDIQ

Call Center Member Advisor

Mount Prospect, IL

$16 - $19.75/hr

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

New

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Strong listening skills and empathy toward customer needs. Benefits * Competitive salary and ...

Familia Dental

Call Center Scheduler-Incoming

Schaumburg, IL · On-site

$15.25 - $19.75/hr

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted ... Listen to patients while applying our processes and procedures * Looking for solutions to our ...

Johnstone Supply

Call Center Associate

Chicago, IL · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and ...

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All JobsCall Listener JobsCall Listener Jobs in Barrington, IL

Call Listener information

See Barrington, IL salary details

$10

$17

$24

How much do call listener jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for call listener in Barrington, IL is $17.82, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.13 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What job categories do people searching Call Listener jobs in Barrington, IL look for?

The top searched job categories for Call Listener jobs in Barrington, IL are:

What cities near Barrington, IL are hiring for Call Listener jobs?

Cities near Barrington, IL with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Barrington, IL as of June 2026, with employment types broken down into 3% Locum Tenens, 3% As Needed, 43% Full Time, 48% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,058 per year, or $17.8 per hour.

Call Center Representative

Gold Rush Gaming

Hoffman Estates, IL

$19 - $21/hr

Full-time

Re-posted 13 days ago

Job description

Job Title: Call Center Representative
Company: Gold Rush Gaming
Location: Hoffman Estates
Job Type: ON-SITE, Full-Time
Reports To: Call Center Manager
About Gold Rush Gaming:
Gold Rush Gaming is a leading terminal operator licensed by the Illinois Gaming Board, providing top-tier video gaming services to bars, restaurants, and other establishments across the state. We pride ourselves on exceptional service, strong partnerships, and a passion for delivering top-notch gaming experiences.
Position Summary:
As a Call Center Representative at Gold Rush Gaming, you’ll be the first point of contact for our partners and customers. You’ll handle inbound and outbound calls, respond to inquiries, troubleshoot basic technical issues, and deliver outstanding service that reflects our commitment to excellence. The Call Center is open 24/7/365.
Key Responsibilities:
  • Answer incoming calls and provide professional, courteous assistance to customers and gaming partners.
  • Respond to inquiries related to gaming equipment, technical issues, payouts, account information, and general support.
  • Troubleshoot and resolve common technical issues or escalate more complex problems to the appropriate team.
  • Log customer interactions, issues, and resolutions accurately in the system.
  • Follow company protocols for problem resolution and escalation.
  • Maintain a positive and helpful attitude, even during high call volumes or challenging situations.
  • Collaborate with internal teams (tech support, field service, compliance) to ensure smooth operations and top-tier service delivery.
  • Support special projects, promotions, or outreach campaigns as needed.
Qualifications:
  • High school diploma or equivalent required; associate degree or higher is a plus.
  • 1+ years of customer service or call center experience preferred.
  • Excellent verbal communication and active listening skills.
  • Basic technical troubleshooting abilities.
  • Strong multitasking and time management skills.
  • Comfortable working in a fast-paced environment.
  • Experience with CRM software or call center systems is a plus.
  • Flexibility to work various shifts, including evenings, weekends, or holidays as needed.
Why Join Gold Rush Gaming:
  • Be part of a fun, fast-growing company that values teamwork and service.
  • Opportunities for growth and career advancement.
  • Competitive pay and benefits package.
  • Supportive management and a collaborative team environment.

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