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Call Listener Jobs in Augusta, GA (NOW HIRING)

Carmax

Sales Associate

Augusta, GA · On-site

$7.75 - $20/hr

  • PTO

Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...

Carmax

Automotive Sales Consultant

Augusta, GA · On-site

$7.75 - $20/hr

  • PTO

Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...

CarMax, Inc.

Sales Consultant - Full Time

Augusta, GA · On-site

$7.75 - $20/hr

  • PTO

Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...

Thrive Senior

Experience Coordinator - CNA

Augusta, GA · On-site

Listens to others without interrupting and keeps emotions under control. Remains open to the ideas ... Assure that the Staff Call System is within easy reach at all times and answered promptly. Measure ...

Carmax

Sales Consultant - Full Time

Augusta, GA · On-site

$7.75 - $20/hr

  • PTO

Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...

Carmax

Sales Consultant - Full Time

Augusta, GA · On-site

$7.75 - $20/hr

  • PTO

Deliver an exceptional experience by listening actively and providing clear, honest information ... Join us in creating a better future- for our company, our customers, and the communities we call ...

Wayward Medical

Travel Radiology: Cath Tech

Augusta, GA · On-site

Need career advice, assignment updates, or someone to listen to your wild on-the-job stories? Call us. Text us. Heck, send us a meme at 2 a.m. We're here for it. * Paperwork? Consider It Handled. We ...

Wayward Medical

Travel RN: CVICU

Augusta, GA · On-site

Need career advice, assignment updates, or someone to listen to your wild on-the-job stories? Call us. Text us. Heck, send us a meme at 2 a.m. We're here for it. * Paperwork? Consider It Handled. We ...

Wayward Medical

Travel RN: Med/Surg

Augusta, GA · On-site

$1.8K - $2.5K/wk

Need career advice, assignment updates, or someone to listen to your wild on-the-job stories? Call us. Text us. Heck, send us a meme at 2 a.m. We're here for it. * Paperwork? Consider It Handled. We ...

Wayward Medical

Travel RN: PCU

Augusta, GA · On-site

$1.9K - $2.5K/wk

Need career advice, assignment updates, or someone to listen to your wild on-the-job stories? Call us. Text us. Heck, send us a meme at 2 a.m. We're here for it. * Paperwork? Consider It Handled. We ...

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All JobsCall Listener JobsCall Listener Jobs in Augusta, GA

Call Listener information

See Augusta, GA salary details

$10

$16

$23

How much do call listener jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call listener in Augusta, GA is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Augusta, GA?

For Call Listener jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Augusta, GA look for?

The top searched job categories for Call Listener jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Call Listener jobs?

Cities near Augusta, GA with the most Call Listener job openings:

Call Listener jobs near you

Sr Mobile Diesel Mechanic Tue - Sat $2000 New Hire Bonus

Fleet Services by Cox Automotive

Augusta, GA • On-site

$19.75 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS3 to 317-597-8130
EOE, including disability/vets
Shift - Tuesday - Saturday
$2000 New Hire Bonus, 50% after 30 days and 50% after 180 Days
Cox Fleet keeps your fleet moving!
Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 50+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Sr. Mobile Diesel Technician.
The Sr. Mobile Diesel Technician will be responsible for performing licensed DOT inspections, Preventative Maintenance inspections, light and advanced repairs, advanced mechanical/hydraulic/electrical and electronic diagnostics, and other duties as assigned. Heavily relied upon for advanced diagnostics and triage of complicated repairs by Mobile Diesel Technician I/II. Considered the Lead on jobsites by customers and Technicians. Functions as a consultant on the customer's behalf. A successful Sr Mobile Diesel Technician complies with all company policies and achieves high level performance metrics.
DUTIES:
  • Perform scheduled preventative maintenance ("PM"), DOT Inspections and follow up repairs on light, medium and heavy-duty vehicles in a mobile/field environment.
  • Perform minor adjustment and repairs on various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
  • Diagnose, adjust, and repair various types of truck equipment including, but not limited to the following: Electrical/Brake/Cooling Systems, Starters/Alternators, Air conditioning systems, Fan clutches, Engine electronics, Diesel steering systems, Engines (gas and diesel), Transmissions (manual and automatic), Clutches, Differentials, etc.
  • Inspect, test, and listen to defective equipment to diagnose malfunctions, using test instruments such as handheld computers and pressure gauges.
  • Road test vehicles to diagnose malfunctions and to ensure that they are working properly.
  • Identify problems, determine accuracy and relevance of information, using sound judgment to generate and evaluate alternatives.
  • Independently manage parts inventory and equipment provided on company-issued service truck and perform periodic reconciliation.
  • Maintain and operate company-issued service vehicle, conduct safety checks, and pre-/post-trip inspections of vehicle.
  • Work with and listen effectively to clients and customers to assess their needs, providing information or assistance, resolving their problems, or satisfying their expectations.
  • Manage concurrent assigned tasks, making effective judgments as to prioritizing work related activities and time allocations.
  • Use hand tools, precision instruments, as well as Diesel tools, welding equipment, lift and jacks.
  • Document according to company standards and upload pictures of work performed, parts used, and all findings observed on Repair Orders ("RO") using company-issued iOS device and our proprietary TRAIT application.
  • Accurately complete DOT forms and all other forms of documentation in timely fashion.
  • Work with a high degree of independence and manage own daily schedule.
  • Maintain a high level of productivity and be able to work within or close to most Standard Repair Times.
  • Obtain parts from approved local and national vendors as necessary for the repairs to be performed.
  • Communicate with management and support team via email or phone to obtain approvals on repair estimates, retrieve purchase order numbers and/or discuss RO findings notes.
  • Perform all work in compliance with organizational safety, health and environmental policies, and federal regulations, to include OSHA, EPA, and DOT.
  • Maintain company issued service truck, conduct safety checks and daily pre/post trip inspections.

REQUIREMENTS:
  • High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field

  • Possess and supply a set of hand tools necessary to perform required job duties.
  • Obtain Automotive Service Excellence (ASE) certification T8 (PMI) within eighteen (18) months.
  • Obtain 608/609 certification within eighteen (18) months.
  • This position follows regulations issued by the Department of Transportation's (DOT) Federal Motor Carrier Safety Administration (FMCSA). Candidate must be able to successfully complete and pass a DOT-regulated pre-employment background screening and DOT physical prior to employment.

  • A current and valid DOT medical card with more than four (4) months remaining until its expiration may be submitted in leu of a DOT physical. If the DOT medical card has four (4) months or less of validity remaining, a DOT physical will be required.

  • Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older.
  • Safe drivers needed; valid driver's license required. Candidate must hold a valid state-of-residence driver's license, be able to obtain and maintain their Driver Qualification File.

REQUIRED CERTIFICATIONS OR OBTAINED WITHIN 18 MONTHS
  • ASE T8 (PMI) certification
  • ASE 608/609 certification*

PREFERRED CERIFICATIONS
  • ASE T2 (Diesel Engines) certification
  • ASE T3 (Drivetrain) certification
  • ASE T4 (Brakes) certification
  • ASE T5 (Suspension) certification
  • ASE T6 (Electrical and Electronic Systems)
  • ASE T7 (HVAC) certification
  • ASE A8 (Engine Performance) certification
  • ASE L1 (Advanced Engine Performance Specialist)
  • ASE L2 (Electronic Diesel Engine Diagnosis Specialist) certification

SKILLS & ABILITIES
  • Understand the implications of new information for both current and future problem-solving and decision-making.
  • Ability to lift, bend, climb, stand, and walk for long periods of time; ability to perform moderately heavy laboring work
  • Ability to exert oneself physically over long periods of time without tiring, which may include performing repetitive tasks.
  • Communicates information (for example, facts, ideas, or messages) in a succinct and organized manner. Engages in effective two-way communication with individuals and groups.
  • Ability to determine the type of tools and equipment needed.
  • Ability to accurately judge which of several objects is closer or farther away from the observer, or the distance between an object and the observer.
  • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Why Cox Fleet?
  • Safe driving & Tech efficiency bonuses
  • Safety Boots & Safety Glasses reimbursement
  • Extreme weather gear (Cold & Hot)
  • Uniforms provided with laundry service where available
  • Take service truck home daily (stop paying for gas!)
  • Laptop & company cellphone provided
  • Technical training provided to advance your career
  • Dedicated career path - 'Over 50% of our front-line managers are promoted from within'.

Benefits:
  • Health, dental, vision insurance starts DAY ONE of employment.
  • 401(k) matching starts after 90 days, 100% match up to 6% contribution and an additional 2% discretionary contribution by the company.
  • Accrue up to 200 hours (5-weeks) of Paid Time Off based on your tenure with the company
  • Tuition Assistance/Reimbursement
  • Adoption/Surrogacy assistance
  • Pet Insurance
  • Multiple ERG, diversity groups, and company paid volunteer hours.
  • Employee discounts on new vehicle purchases, cellphone plans, ridesharing, home/rental insurance, wellness/fitness incentives and much more.

Please note: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company's career site.

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