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Call Listener Jobs in Augusta, GA (NOW HIRING)

Augusta Oncology Associates PC

Urologist

Augusta, GA · On-site

$300K - $500K/yr

No weekend call * Sustainable call expectations * Emphasis on efficiency, teamwork, and long-term ... Ambient listening * Prior-note context * AI-generated summaries for new and established patients ...

AO Multispecialty Clinic

Urologist

North Augusta, SC · On-site

$300K - $800K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

No weekend call * Sustainable call expectations * Emphasis on efficiency, teamwork, and long-term ... Ambient listening * Prior-note context * AI-generated summaries for new and established patients ...

AO Multispecialty Clinic

Urologist

Augusta, GA

$300K - $500K/yr

No weekend call * Sustainable call expectations * Emphasis on efficiency, teamwork, and long-term ... Ambient listening * Prior-note context * AI-generated summaries for new and established patients ...

Mr. Central

Plumbing Service Technician

Aiken, SC · On-site

$20 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Handling customer queries, troubleshooting/resolving problems, responding to call-outs, and ... Good communication and listening skills What We Offer: * Weekly pay | UNCAPPED earning potential!

Mr. Central

Plumbing Service Technician

Aiken, SC · On-site

$20 - $30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Handling customer queries, troubleshooting/resolving problems, responding to call-outs, and ... Good communication and listening skills What We Offer: * Weekly pay | UNCAPPED earning potential!

Mr. Central

Plumbing Service Technician

Aiken, SC · On-site

$30/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Handling customer queries, troubleshooting/resolving problems, responding to call-outs, and ... Good communication and listening skills What We Offer: * Weekly pay | UNCAPPED earning potential!

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Augusta, GA

Call Listener information

See Augusta, GA salary details

$10

$16

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How much do call listener jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call listener in Augusta, GA is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Augusta, GA?

For Call Listener jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Augusta, GA look for?

The top searched job categories for Call Listener jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Call Listener jobs?

Cities near Augusta, GA with the most Call Listener job openings:

Call Listener jobs near you

Sales and retention - Customer Service Sales Representative

Vish Consulting IT

Augusta, GA • On-site

Contractor

Re-posted 20 days ago

Job description

Position: Sales and retention - Customer Service Sales Representative

Location: 621 NW Frontage Rd, 2nd Floor, Augusta, GA 30907

This is 5 days onsite job and in person interview.

JOB SUMMARY

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS

Duties include, but are not limited to:

  • Promoting and/saving products and services
  • Providing an excellent customer experience via phone
  • Negotiating and completing save/service order requests from customers.
  • Working with customers patiently, tactfully, and efficiently
  • Accurately informing customers of various fees and adjustments.
  • Providing options to the customer based on product and service needs.
  • Active listening skills
  • Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

  • Outstanding Customer Service skills.
  • Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
  • Basic math skills, data entry skills, and sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
  • Ability to multitask in a fast-paced environment.

PREFERENCES

  • Previous Customer Service experience in a high volume
  • 2+ years of Call Center experience or equivalent required
  • 1 yr contact center and 1 yr retention experience are preferred
  • High school diploma or the equivalent

Thanks & Regards,

Vishal Malhotra

Sr. Account Manager

Vish Consulting Services INC

Email – vishal@vishusa.com

Cell – +1 (904) 310-7962, +91-8221810256

Linkdin URL: https://www.linkedin.com/in/clickvishal/

Please visit our website at www.vishusa.com

Vish Consulting Services: 9655 Granite Ridge Dr, STE 200  San Diego, CA 92123

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