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Call Listener Jobs in Virginia (NOW HIRING)

CCS Medical

Call Center Rep ON SITE - Roanoke, VA

Roanoke, VA · On-site

$15.25 - $19.50/hr

Call Center Rep ON SITE - Roanoke, VA Job Location US-VA-Roanoke ID 2026-4045 Category Customer ... If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to ...

CCS-Inc

Call Center Rep ON SITE - Roanoke, VA

Roanoke, VA · On-site

$15.25 - $19.50/hr

If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to ... As a Customer Service Representative - Patient Support Dept., you'll be at the heart of our call ...

CCS

Call Center Rep ON SITE - Roanoke, VA

Roanoke, VA · On-site

$13.25 - $17.25/hr

If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to ... As a Customer Service Representative - Patient Support Dept., you'll be at the heart of our call ...

CCS

Call Center Rep ON SITE - Roanoke, VA

Roanoke, VA

$13.25 - $17.25/hr

If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to ... As a Customer Service Representative - Patient Support Dept., you'll be at the heart of our call ...

CCS

Call Center Rep ON SITE - Roanoke, VA

Roanoke, VA · On-site

$13.25 - $17.25/hr

If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to ... As a Customer Service Representative - Patient Support Dept., you'll be at the heart of our call ...

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All JobsCall Listener JobsCall Listener Jobs in Virginia

Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Virginia? For Call Listener jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Virginia look for? The top searched job categories for Call Listener jobs in Virginia are:
What cities in Virginia are hiring for Call Listener jobs? Cities in Virginia with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Virginia as of June 2026, with employment types broken down into 4% Locum Tenens, 4% As Needed, 70% Full Time, and 22% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Onsite Benefits Call Center Representative

Conduent Business Services, LLC

Chesapeake, VA • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Benefits Call Center Representative  

Onsite in Chesapeake, VA 

Excellent benefits and team atmosphere 

Pay: $17/hour

About the Role:

As a Benefits Call Center Representative, you’ll support customers by answering inbound calls related to employee and retiree annuity benefits. This includes assisting callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.

You will manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions. Strong attention to detail, communication skills, and empathy are essential when handling sensitive customer information.

This position requires a self-motivated individual who can remain focused, meet performance expectations, and deliver a professional, positive experience for every caller in a remote environment.

Requirements:

We’re seeking candidates with strong communication skills and a customer-first mindset. To succeed in this role, you must have:

  • Previous customer service and/or call center experience
  • Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
  • Strong keyboarding skills and proficiency navigating multiple systems
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to multitask effectively while managing a high volume of calls
  • Ability to follow guidelines and provide accurate information
  • High school diploma, GED, or college degree
  • Successful completion of background check and/or drug test
  • Must be 18 years of age or older

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage! 

  1. Apply to the role and provide your basic profile information (2 minutes) 
  2. If you qualify for the role, a recruiter will reach out to discuss the opportunity! 

Be part of the future 

 Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! 

About Conduent 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them. 

 You have an opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. 

 We offer excellent benefits (medical, dental, and vision), a consistent work schedule, paid training, and a great work environment. 

Pay: $17/hour, which may be below your state’s minimum wage. Please take this into consideration when applying.


Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17 an hour.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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