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Call Centre Quality Manager Jobs (NOW HIRING)

LBC Mortgage

Call Center Manager

Los Angeles, CA · On-site

Monitor call quality, scripts, and customer interactions to ensure compliance and professionalism ... Minimum 3+ years of call center management experience * Strong leadership skills and ability to ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center ...

The Hive Careers Ltd

Call Centre Manager

Miami, FL · On-site

Call Centre Manager Miami, FL, United States We are looking for a skilled call center manager who can lead our representatives to better performance and improve service quality. The call center ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet

Call Center Manager

Washington, DC · On-site

Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet

Call Center Manager

Washington, DC · On-site

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the ... Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and ...

Luxury Bath Technologies

Call Center Manager

Renton, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

ActioNet

Call Center Manager

Washington, DC · On-site

Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and ... Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Monitor and oversee all quality assurance/customer service of all call center staff. * Oversee and ... Work with Payroll Support Manager to handle open enrollment and ongoing benefits for Call Center ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...

Luxury Bath Technologies

Call Center Manager

Seattle, WA · On-site

$30 - $40/hr

Call Center Manager $30-$40 per hour | Full-Time | Tukwila, WA | Monday-Friday, 8:30 AM-5:00 PM Luxury Bath of Seattle is a growing home remodeling company specializing in high-quality bath and ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... High call quality, accuracy, and professionalism * Reduced escalations and improved customer ...

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Call Centre Quality Manager information

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$24K

$86.2K

$158K

How much do call centre quality manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call centre quality manager in the United States is $86,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $136,000.00 per year, depending on experience, location, and employer.

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Cities with the most Call Centre Quality Manager job openings:

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Infographic showing various Call Centre Quality Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,159 per year, or $41.4 per hour.

Call Center Quality Assurance Lead - Remote CA

West Sacramento, CA • Hybrid

Gainwell Technologies LLC
Health Care and Social Assistance • 10K+ employees
Learn more about Gainwell Technologies LLCexternal

$55K - $79K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 12 days ago

Gainwell Technologies rating

7.9

Company rating: 7.9 out of 10

Based on 84 frontline employees who took The Breakroom Quiz

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

Gainwell Technologies is seeking an experienced Call Center Quality Assurance Lead to support California's Medi-Cal program. In this role, you will help ensure exceptional service by monitoring quality standards, coaching Customer Service Representatives, and partnering with Operations, Training, and Leadership to improve performance and maintain compliance.

If you're passionate about quality, coaching, and helping teams deliver outstanding customer experiences, we'd love to hear from you.

Your role in our mission
  • Monitor and evaluate customer interactions to ensure compliance with quality standards, client requirements, and established policies and procedures.
  • Provide coaching and actionable feedback to Customer Service Representatives and Team Leads to improve quality, accuracy, and the overall customer experience.
  • Partner with Operations, Training, and Leadership to identify quality trends, recommend process improvements, and support continuous improvement initiatives.
  • Participate in calibration sessions and maintain consistency in quality evaluations, scoring, and performance expectations.
  • Prepare quality reports, analyze performance data, and communicate findings and recommendations to leadership.
What we're looking for
  • At least 2 years of experience performing quality assurance, quality monitoring, or quality auditing in a high-volume call center or customer contact center environment.
  • Experience coaching employees using quality evaluations, performance metrics, and customer interaction reviews.
  • Strong analytical, written, verbal, and interpersonal communication skills.
  • Proficiency with Microsoft Office and experience using CRM, quality monitoring, or contact center technologies.
  • Healthcare, Medi-Cal, Medicaid, Medicare, or health insurance call center experience is preferred.
What you should expect in this role
  • Must reside in the Greater Sacramento area.
  • Primarily remote with occasional onsite work at 820 Stillwater Road, West Sacramento, CA 95605, based on business needs.
  • Fast-paced, metrics-driven contact center supporting California's Medi-Cal members and providers.
  • Regular collaboration with Operations, Training, Workforce Management, and Leadership teams.
  • Opportunity to make a meaningful impact by improving quality, compliance, and the customer experience.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-HYBRID

#LI-MA1

The pay range for this position is $55,300 - $79,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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