ZipRecruiter

Log In

1

Call Centre Quality Manager Jobs (NOW HIRING)

Windows USA

Call Center QA Manager

Irving, TX · On-site

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...

Windows USA

Call Center QA Manager

Irving, TX · On-site

Job Purpose: - Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of ...

Join Parachute

Center Quality Manager

Albemarle, NC · On-site

$50K - $55K/yr

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Albemarle, NC Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who ...

Join Parachute

Center Quality Manager

Corsicana, TX · On-site

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Corsicana, TX Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who ...

Join Parachute

Center Quality Manager

Albemarle, NC · On-site

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Albemarle, NC Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description We're ...

Join Parachute, LLC

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Albemarle, NC Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who ...

Join Parachute

Center Quality Manager

Jackson, MS · On-site

$50K - $55K/yr

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Jackson, MS Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who We ...

Join Parachute

Center Quality Manager

Quincy, IL · On-site

$50K - $55K/yr

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Quincy, IL Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who We ...

Join Parachute, LLC

Center Quality Manager

Jackson, MS · On-site

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Jackson, MS Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who We ...

Join Parachute

Center Quality Manager

Greenville, TX · On-site

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Greenville, TX Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who ...

Join Parachute, LLC

Center Quality Manager

Quincy, IL · On-site

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Quincy, IL Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who We ...

Join Parachute

Center Quality Manager

Greenville, TX · On-site

$50K - $55K/yr

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Greenville, TX Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who ...

Join Parachute

Center Quality Manager

Palestine, TX · On-site

$50K - $55K/yr

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Palestine, TX Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who ...

Join Parachute

Center Quality Manager

Marion, IN · On-site

$50K - $55K/yr

Center Quality Manager Department: Center Quality Employment Type: Full Time Location: Marion, IN Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits Description Who We ...

Join Parachute

Center Quality Manager

Marion, OH

What You'll Do As the Center Quality Assurance Supervisor, you'll own the regulatory and compliance program at the Donor Center, ensuring it operates at the highest standards of compliance, accuracy ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Manager JobsCall Centre Quality Manager Jobs

Call Centre Quality Manager information

See salary details

$24K

$86.2K

$158K

How much do call centre quality manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call centre quality manager in the United States is $86,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $136,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Call Centre Quality Manager jobs?

Cities with the most Call Centre Quality Manager job openings:

What states have the most Call Centre Quality Manager jobs?

States with the most job openings for Call Centre Quality Manager jobs include:

What are popular job titles related to Call Centre Quality Manager jobs?

For Call Centre Quality Manager jobs, the most frequently searched job titles are:

Infographic showing various Call Centre Quality Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,159 per year, or $41.4 per hour.

Call Center QA Manager

Irving, TX • On-site

Windows USA
Construction • 501 - 1,000 employees
Learn more about Windows USAexternal

Full-time

Posted 21 days ago

Key responsibilities

  • Own telephony technology to ensure seamless communication and operations within the call center.

  • Manage real-time call center operations to optimize efficiency and effectiveness.

  • Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.

Job description

Job Purpose:
- Seeking a Call Center QA Manager to own technology, processes, and performance across internal and outsourced teams at WINDOWS ACQUISITION HOLDINGS INC. The role requires 3-5+ years of experience with Five9/Balto, strong analytical skills, autonomy, and a proven track record of improving contact center outcomes. The ideal candidate will possess a Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Key Responsibilities:
- Own telephony technology to ensure seamless communication and operations within the call center.
- Manage real-time call center operations to optimize efficiency and effectiveness.
- Implement and oversee QA/coaching programs to enhance agent performance and customer satisfaction.
- Develop and maintain comprehensive reporting systems to track performance metrics and identify areas for improvement.
- Evaluate vendor performance to ensure alignment with company standards and goals.
- Drive continuous improvement initiatives to optimize appointment conversion rates, agent performance, and overall customer experience.
Required Education:
- Bachelor's degree in Business, Communications, Analytics, or a related field, or equivalent practical experience.
Required Experience:
- 3-5+ years of experience in a call center, contact center, or workforce management role.
- Meaningful experience in quality assurance, real-time operations, or vendor management.
- Proven track record of improving contact center outcomes.
- Experience with Five9/Balto technology.
Required Skills and Abilities:
- Strong analytical skills to optimize appointment conversion, agent performance, and customer experience.
- Ability to manage telephony technology and real-time call center operations effectively.
- Proficient in QA/coaching and reporting to enhance performance.
- Capability to oversee vendor performance and drive continuous improvement initiatives.
- Autonomous working style with a focus on achieving set goals and objectives.
Equal Employment Opportunity EEO Statement
Windows USA is committed to equal opportunity and welcomes all qualified individuals to apply. All employment decisions are made without regard to race, color, religion, sex, national origin, disability, or any other protected status under applicable law.
ADA Accommodations
Windows USA is committed to providing reasonable accommodations in accordance with applicable law. Individuals should communicate accommodation needs to Human Resources.
At-Will Employment Statement
This position does not create a contract of employment.
Background Check Disclosure
Employment is contingent upon completion of background verification, where permitted by law and based on business necessity.
Disclaimers
This description is intended to outline the general nature of the role.
OSE individuals are classified as statutory employees under Section 3508 for federal tax purposes and are responsible for complying with applicable tax obligations.
Engagement in this role is contingent upon completion of all required onboarding documentation and adherence to company standards, policies, and applicable laws.

Apply