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Call Centre Agent Customer Service Jobs (NOW HIRING)

Confident Staff Solutions

Call Center Agent

Columbus, GA · On-site

$13.50 - $17.75/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

Confident Staff Solutions

Call Center Agent

Macon, GA · On-site

$14.50 - $19/hr

As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

The Call Center Agent (CCA) is a Non-Exempt position and reports to the Call Center Supervisor ... The CCA is responsible for providing excellent customer service and courtesy with every UHC patient ...

Limitless East Marketing

Call Center Agent

Tampa, FL · On-site

$14.25 - $18.75/hr

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support ...

Alphabe Insight Inc

Call Center Agent

Tampa, FL · On-site

$14.25 - $18.75/hr

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support ...

Entertainment Travel Associates

Call Center Agent

Detroit, MI · On-site

$13.75 - $18/hr

As a Call Center Agent , you'll support customers through professional and positive conversations ... Uphold service standards and professionalism. What We Offer: * Structured training and coaching.

Omni Inclusive

Call Center Agent (CSR)

$15.75 - $20.50/hr

Additional Information: • Bachelor's degree or equivalent experience • 1-5 years of experience in a call center in a customer service environment ideally in a Financial Services industry Years of ...

Smarter HR Solutions LLC

Call Center Agent

Houston, TX · On-site

$20/hr

Job Title: Call Center Agent Job Type: Contract (~6 months) Job Salary: $20/hour Job Schedule ... paced customer service environment. Essential Responsibilities • Answer inbound calls from ...

Sparkbit 360

Call Center Agent

Columbus, OH · On-site

$17.50 - $27/hr

Provide accurate information about products and services to customers. * Resolve customer ... Proven experience as a call center agent or customer service representative. * Excellent verbal ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15 - $25/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE(Sales Office ... Must have excellent customer service phone skills. WORKING CONDITIONS Position requires the ability ...

Riverton Chevrolet

Call Center Agent

South Jordan, UT · On-site

$14.25 - $18.75/hr

... Service. You will be an integral part in helping drive traffic to the dealership. Call center ... Answering customer questions and addressing concerns with honesty and accuracy * Updating CRM with ...

Acr1 Com Commercial Roofing

Call Center Agent

Muncie, IN · On-site

$15/hr

Call Center Agent (Lead Generator) Dept: Sales & Marketing Location: In OFFICE (Sales Office ... Must have excellent customer service phone skills. WORKING CONDITIONS Position requires the ability ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... Customer service experience required Previous call center experience preferred Firearms knowledge a ...

AnswerNet

Call Center Agent

$16/hr

Call Center Agent Call Center Agent Work Hours: Open availability across all 7 days Pay: $16.00 ... Provides high-level customer service solutions to all customers/clients daily. Handles both inbound ...

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Call Centre Agent Customer Service information

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How much do call centre agent customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call centre agent customer service in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What does a call centre agent in customer service do?

A Call Centre Agent in Customer Service is responsible for handling incoming and outgoing calls from customers to address their questions, concerns, or complaints. They provide information about products or services, process orders, resolve issues, and often record details of customer interactions in a computer system. Agents play a key role in ensuring customer satisfaction and may also perform follow-up calls to ensure issues have been resolved. Strong communication, problem-solving skills, and patience are essential in this role.

What are some common challenges faced by call centre agents in customer service, and how can they be effectively managed?

Call Centre Agents often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance targets. To manage these effectively, agents benefit from strong communication and active listening skills, as well as training in conflict resolution and stress management. Team support, regular feedback from supervisors, and access to updated knowledge bases also help agents deliver consistent and quality customer service. Proactively seeking assistance when needed and participating in ongoing training can further enhance an agent's ability to handle challenging situations.

What are the key skills and qualifications needed to thrive as a call centre agent in customer service, and why are they important?

To thrive as a Call Centre Agent in Customer Service, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is commonly required. Patience, resilience, and a positive attitude help agents excel in handling diverse customer interactions and resolving issues under pressure. These skills ensure efficient, high-quality customer support, leading to customer satisfaction and loyalty.

What is the difference between Call Centre Agent Customer Service vs Call Centre Representative Customer Support?

AspectCall Centre Agent Customer ServiceCall Centre Representative Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support teams
Industry UsageCommonly used in customer service roles across industriesOften used interchangeably with customer service roles
Primary FocusHandling customer inquiries, resolving issuesProviding support, troubleshooting, and assistance

Both roles involve assisting customers via phone or online channels, requiring strong communication skills. While the titles are often used interchangeably, 'Call Centre Agent Customer Service' emphasizes customer interaction and issue resolution, whereas 'Call Centre Representative Customer Support' may include more troubleshooting and technical assistance. Overall, they share similar credentials, work environments, and industry usage.

How can I become a call centre agent customer service?

To become a call centre agent customer service, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers may require customer service experience or relevant certifications, and training is often provided on the job. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

How do I become a call centre agent customer service with no experience?

To become a call centre agent customer service with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Many employers offer on-the-job training, so entry-level positions often do not require prior experience. Highlight your interpersonal skills and willingness to learn when applying.

What cities are hiring for Call Centre Agent Customer Service jobs?

Cities with the most Call Centre Agent Customer Service job openings:

What states have the most Call Centre Agent Customer Service jobs?

States with the most job openings for Call Centre Agent Customer Service jobs include:

What are popular job titles related to Call Centre Agent Customer Service jobs?

For Call Centre Agent Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Call Centre Agent Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent

Columbus, GA • On-site

Confident Staff Solutions
See more jobs at Confident Staff Solutionsexternal

$13.50 - $17.75/hr

Other

Re-posted 22 days ago

Job description

About the job Call Center Agent
Company Overview:
Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them achieve their goals and objectives. Our team is dedicated to connecting employers with the best candidates, and we are committed to providing exceptional service to both our clients and candidates.
Job Overview:
We are currently seeking highly motivated and customer-focused Call Center Agents to join our growing team. As a Call Center Agent, you will be responsible for handling a high volume of inbound and outbound calls, providing excellent customer service, and resolving any issues or concerns that may arise.
Key Responsibilities:
- Answering a high volume of incoming calls and responding to customer inquiries in a timely and professional manner
- Making outbound calls to follow up on customer inquiries, resolve issues, and provide updates
- Providing exceptional customer service by actively listening to customers, understanding their needs, and addressing any concerns or complaints
- Maintaining accurate and detailed records of all customer interactions and transactions
- Collaborating with team members and other departments to ensure customer satisfaction and resolution of issues
- Following company policies and procedures to ensure compliance and maintain customer confidentiality
- Meeting and exceeding performance targets and goals set by the company
- Continuously developing and improving product knowledge to better assist customers
Qualifications:
- High school diploma or equivalent
- Previous experience in a call center or customer service role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and work in a fast-paced environment
- Proficient in computer skills and experience using CRM software
- Flexibility to work various shifts, including evenings and weekends
- Must be legally authorized to work in the United States
Perks:
- 1099 Contractor
- Make your own schedule
- Paid Training
To get started quickly, click the link below to learn more about our company.
Company Overview - Confident Callers

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