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Call Centre Agent Customer Service Jobs (NOW HIRING)

USG, Inc.

Call Center Agent (CSR)

Arizona City, AZ · On-site

$15 - $20/hr

Call Center Agent (CSR) -- 15 Openings Location: Remote (must be local to Mesa, AZ) -- Training Onsite, then Remote Schedule (post-training, EST): Mon-Fri 8am-8pm, Sat 9am-5:30pm Join our client ...

Diverse Lynx

Call Center Agent (CSR)

$15.75 - $20.50/hr

Call Center Agent (CSR) Job Location: MESA AZ (Remote) Duration: Contract - W2 Job Responsibilities: there will be few days training program that will be onsite then position will be remote Answer ...

Diverse Lynx

Call Center Agent (CSR)

Arizona City, AZ · On-site

$17/hr

Customer Service Representative Location: Mesa, AZ Salary: $17$/hr Duration: Contract Work Hrs. EST Call Center Hours Monday -Friday between 8am - 8 pm & Saturdays 9-5:30 pm NOTE: Remote, however ...

Talkdesk

Call Center Agent - Customer Service

$15.75 - $20.50/hr

Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance ...

Conduent, Inc.

Call Center Agent

Columbia, SC · On-site

$19/hr

Call Center Agent (Customer Service Specialist) Location: Columbia, SC (Onsite) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Employment Type: Full-Time Pay Rate: $19 per hour Benefits: Medical ...

ATX Learning

Call Center Agent-Healthcare (CSR)

$15.25 - $20.25/hr

Call Center Agent (CSR) Healthcare Job Location: Fully Remote (California Residents Only) Position Type: Regular Full-Time, Direct Placement with Benefits Overview Our client is based in Southern ...

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Call Centre Agent Customer Service information

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How much do call centre agent customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call centre agent customer service in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What does a call centre agent in customer service do?

A Call Centre Agent in Customer Service is responsible for handling incoming and outgoing calls from customers to address their questions, concerns, or complaints. They provide information about products or services, process orders, resolve issues, and often record details of customer interactions in a computer system. Agents play a key role in ensuring customer satisfaction and may also perform follow-up calls to ensure issues have been resolved. Strong communication, problem-solving skills, and patience are essential in this role.

What are some common challenges faced by call centre agents in customer service, and how can they be effectively managed?

Call Centre Agents often encounter challenges such as handling high call volumes, managing difficult or upset customers, and meeting strict performance targets. To manage these effectively, agents benefit from strong communication and active listening skills, as well as training in conflict resolution and stress management. Team support, regular feedback from supervisors, and access to updated knowledge bases also help agents deliver consistent and quality customer service. Proactively seeking assistance when needed and participating in ongoing training can further enhance an agent's ability to handle challenging situations.

What are the key skills and qualifications needed to thrive as a call centre agent in customer service, and why are they important?

To thrive as a Call Centre Agent in Customer Service, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center telephony systems is commonly required. Patience, resilience, and a positive attitude help agents excel in handling diverse customer interactions and resolving issues under pressure. These skills ensure efficient, high-quality customer support, leading to customer satisfaction and loyalty.

What is the difference between Call Centre Agent Customer Service vs Call Centre Representative Customer Support?

AspectCall Centre Agent Customer ServiceCall Centre Representative Customer Support
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support teams
Industry UsageCommonly used in customer service roles across industriesOften used interchangeably with customer service roles
Primary FocusHandling customer inquiries, resolving issuesProviding support, troubleshooting, and assistance

Both roles involve assisting customers via phone or online channels, requiring strong communication skills. While the titles are often used interchangeably, 'Call Centre Agent Customer Service' emphasizes customer interaction and issue resolution, whereas 'Call Centre Representative Customer Support' may include more troubleshooting and technical assistance. Overall, they share similar credentials, work environments, and industry usage.

How can I become a call centre agent customer service?

To become a call centre agent customer service, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Some employers may require customer service experience or relevant certifications, and training is often provided on the job. Good interpersonal skills and the ability to handle stressful situations are important for success in this role.

How do I become a call centre agent customer service with no experience?

To become a call centre agent customer service with no experience, focus on developing strong communication and problem-solving skills, and consider completing relevant training or certifications such as customer service courses. Many employers offer on-the-job training, so entry-level positions often do not require prior experience. Highlight your interpersonal skills and willingness to learn when applying.

What cities are hiring for Call Centre Agent Customer Service jobs?

Cities with the most Call Centre Agent Customer Service job openings:

What states have the most Call Centre Agent Customer Service jobs?

States with the most job openings for Call Centre Agent Customer Service jobs include:

What are popular job titles related to Call Centre Agent Customer Service jobs?

For Call Centre Agent Customer Service jobs, the most frequently searched job titles are:

Infographic showing various Call Centre Agent Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Call Center Agent (CSR)

Arizona City, AZ • On-site

USG, Inc.
Construction Materials Wholesalers • 5 - 10K employees
Learn more about USG, Inc.external

$15 - $20/hr

Other

This job post has expired today. Applications are no longer accepted.

USG rating

8.5

Company rating: 8.5 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

34th of 547 rated manufacturers

Job description

Call Center Agent (CSR) — 15 Openings

Location: Remote (must be local to Mesa, AZ) — Training Onsite, then Remote
Schedule (post-training, EST): Mon–Fri 8am–8pm, Sat 9am–5:30pm

Join our client's Call Center team supporting shareholders, brokers, and institutional clients! Great opportunity for someone with strong customer service skills looking to grow in the financial services space.

Job Duties:

  • Answer inbound calls from shareholders and prospective shareholders with accuracy and professionalism
  • Ensure account verification procedures are followed
  • Respond to account/procedural inquiries — balances, closing prices, portfolio performance, quotes
  • Actively listen, probe for needs, and resolve client issues
  • Maintain shareholder accounts on internal systems
  • Escalate issues when necessary and keep management informed of client feedback
  • Make outbound follow-up calls as needed
  • Complete ongoing training to stay current on financial markets and instruments

Must-Have Skills:

  • Strong verbal and written English
  • Strong keyboard/typing skills (formal training a plus)
  • Proficient in MS Office (Word, Excel, PowerPoint)
  • Strong problem-solving and analytical skills
  • Customer-centric mindset
  • Ability to work accurately under pressure
  • Strong team player with a sense of urgency

Additional Requirements:

  • Bachelor's degree or equivalent experience
  • 1-5 years of call center/customer service experience, ideally in Financial Services

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