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Call Centers Jobs in Decatur, GA (NOW HIRING)

Datavant

Service Delivery Supervisor

Atlanta, GA · On-site

Oversee the escalation calls from our centralized call centers * Participates in project teams and committees to advance operational Strategies and initiatives * Coordinates with location/client ...

Net Commesh

Call Center Representative

Atlanta, GA · On-site

$13.75 - $17.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

Comsult Connect

Call Center Representative

Atlanta, GA · On-site

$15.50 - $19.25/hr

Call Center Representative Location: Atlanta, GA Department: Customer Service Job Summary: As a Call Center Representative, you will be the front line of our organization's customer service efforts ...

RemX

Call Center Representative

Atlanta, GA · On-site

$20/hr

RemX is seeking Direct Hire Call Center Agents with Banking experience for a reputable company located in Alpharetta GA. Fully onsite - Direct Hire ( No contract ) • Banking Experience Preferred ...

AnswerMTI

Call Center Agent

Atlanta, GA · On-site

$16/hr

Part-Time Call Center AgentCompany: AMTI l Location: Atlanta, GA (In-Office)Pay: $16/hr l Hours: Part-Time l Requires 1 weekend day (Sat/Sun) and HolidaysAMTI is hiring Part-Time Call Center Agents ...

Confident Staff Solutions

Call Center Agents

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes, helping them ...

Confident Staff Solutions

Call Center Agent

Alpharetta, GA · On-site

$14.75 - $19.25/hr

About the job Call Center Agent Company Overview: Confident Staff Solutions is a leading staffing and recruitment agency. We specialize in providing top-notch talent to businesses of all sizes ...

Intralot

Call Center Operator

Peachtree Corners, GA · On-site

One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of ...

A Smile 4 U

Call Center Representative

Alpharetta, GA · On-site

$15.50 - $19.50/hr

Monday-Friday, 8:00 AM-5:00 PMAbout UsWe're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about ...

AYS

Call Center Agent

Atlanta, GA · On-site

$14.50 - $19/hr

Call Center Agent Location; Remote Job Overview: As a Call Center Agent at AYS Inc, you will be responsible for handling incoming and outgoing calls from customers and providing them with excellent ...

GardaWorld

Patrol Security Officer

Austell, GA · On-site

$17.50/hr

As a Security Officer - Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. What ...

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All JobsCall Centers JobsCall Centers Jobs in Decatur, GA

Call Centers information

See Decatur, GA salary details

$10

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How much do call centers jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call centers in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What is a call center?

Call centers are centralized offices or facilities where customer service representatives handle inbound and outbound telephone calls on behalf of a company or organization. They are commonly used for customer support, telemarketing, technical assistance, and handling inquiries or complaints. Call centers use specialized software and telecommunication systems to manage large volumes of calls efficiently, ensuring customers receive timely assistance. Many companies rely on call centers to maintain high levels of customer satisfaction and streamline communication with clients.

What are the key skills and qualifications needed to thrive in a call center role, and why are they important?

To thrive in a call center role, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is often required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in customer interactions. These competencies ensure effective service delivery, high customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What are some common challenges faced by call center agents, and how can they overcome them?

Call center agents often encounter challenges such as handling high call volumes, managing difficult customers, and meeting strict performance targets. To overcome these, agents benefit from strong communication skills, patience, and effective stress management techniques. Many centers provide ongoing training and support, including access to knowledge bases and team leaders, to help agents resolve issues efficiently and maintain customer satisfaction. Building rapport with colleagues and utilizing available resources can also make the work environment more collaborative and supportive.

What is the difference between Call Centers vs Customer Service Representatives?

AspectCall CentersCustomer Service Representatives
Work EnvironmentLarge, centralized facilities handling high call volumesVaries; can be in call centers, retail, or office settings
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Employer & Industry UsageCustomer support, telecommunication, tech companiesRetail, banking, healthcare, tech
CertificationsOften none required; some roles may need trainingCustomer service training, product certifications

Call Centers are large facilities focused on handling high volumes of customer calls, often for multiple clients. Customer Service Representatives work in various environments, providing direct support to customers. While both roles require strong communication skills, call centers emphasize efficiency and volume handling, whereas customer service reps focus on personalized support. Understanding these differences helps job seekers find the right fit for their skills and career goals.

How to start working at a call center?

To start working at a call center, you should research available job openings, prepare a resume highlighting communication and customer service skills, and apply online or in person. Many positions require a high school diploma or equivalent and may involve training on specific call center software and protocols. Good communication skills and a professional demeanor are essential for success in this role.

What are popular job titles related to Call Centers jobs in Decatur, GA?

For Call Centers jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Call Centers jobs in Decatur, GA look for?

The top searched job categories for Call Centers jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Call Centers jobs?

Cities near Decatur, GA with the most Call Centers job openings:

Call Centers jobs near you
Infographic showing various Call Centers job openings in Decatur, GA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,962 per year, or $16.8 per hour.

Customer Service Lead

Serenity Healthcare, LLC

Alpharetta, GA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Customer Service Lead

Ready to lead with heart? Bring your customer service experience to a purpose-driven team.

At Serenity, we're building high-impact teams and transforming the way people experience well-being.

You know how to serve. We'll teach you how to guide.

We're not looking for industry-specific experience—we're looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you're driven to help people and skilled at having meaningful conversations, we'll provide the training and support you need.

The role: Customer Service Lead

As a Customer Service Lead, you'll help individuals take meaningful steps forward on their personal journeys. You'll provide guidance, ensure they understand their options, and support them throughout the process. You'll also lead by example, fostering a culture of trust and exceptional service within your team.

If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.

What you'll do

  • Build strong, supportive relationships with individuals beginning their journey
  • Educate and guide them to take the next steps toward their goals
  • Address concerns with patience and confidence, ensuring progress
  • Model excellent service and communication for your team
  • Be adaptable and step into other roles when needed to support the team

What you need

  • High school diploma or GED
  • 3+ years of full-time customer service experience (ideally in leadership roles)
  • Leadership experience or a natural ability to guide and motivate others
  • Excellent communication, problem-solving, and emotional intelligence skills
  • Ability to remain calm and effective under pressure
  • Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus

Why you'll love working here

  • Fulfillment – Make a real impact by helping others achieve their goals
  • Career Growth – We promote from within and offer plenty of room to advance
  • Competitive Pay
  • Excellent Benefits – 90% coverage for medical, dental, and vision
  • 401(k) – Invest in your future with us
  • Paid Time Off – 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal

Who we are

We use advanced technology to improve well-being and offer hope when traditional approaches haven't worked. Our people-first philosophy drives meaningful results, and we're changing lives every day.

We are an Equal Opportunity Employer. If you're qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.

Apply