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Call Centers Jobs in Decatur, GA (NOW HIRING)

Snap-on Inc

Field Sales Manager

Atlanta, GA · On-site

Partner with internal business units, call centers, and field service teams to support lead generation and territory coverage. * Ability to transport and unload large shop equipment on occasion.

Snap-on Inc

Field Sales Manager

Atlanta, GA · On-site

Partner with internal business units, call centers, and field service teams to support lead generation and territory coverage. * Ability to transport and unload large shop equipment on occasion.

StubHub

Head of Global Customer Success

Atlanta, GA · Hybrid

Define and execute the long-term vision for the call centers, including a clear roadmap for AI, automation and improving the quality of human support, to drive a paradigm shift * Identify ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 Full-Time Location: Atlanta, GA 30318, USA Description Responsibilities * Providing first-line support ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...

thryvlgbt

Call Center Evening

Atlanta, GA

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

Vitalsearchgroup

Call Center Manager

Atlanta, GA

Oversee daily call center operations to ensure timely, professional, and compassionate service * Manage key parts of the admissions process, including inquiry handling, insurance verification, intake ...

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How much do call centers jobs pay per hour?

As of May 30, 2026, the average hourly pay for call centers in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in a call center role, and why are they important?

To thrive in a call center role, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is often required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in customer interactions. These competencies ensure effective service delivery, high customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What are some common challenges faced by call center agents, and how can they overcome them?

Call center agents often encounter challenges such as handling high call volumes, managing difficult customers, and meeting strict performance targets. To overcome these, agents benefit from strong communication skills, patience, and effective stress management techniques. Many centers provide ongoing training and support, including access to knowledge bases and team leaders, to help agents resolve issues efficiently and maintain customer satisfaction. Building rapport with colleagues and utilizing available resources can also make the work environment more collaborative and supportive.

What are call centers?

Call centers are centralized offices or facilities where customer service representatives handle inbound and outbound telephone calls on behalf of a company or organization. They are commonly used for customer support, telemarketing, technical assistance, and handling inquiries or complaints. Call centers use specialized software and telecommunication systems to manage large volumes of calls efficiently, ensuring customers receive timely assistance. Many companies rely on call centers to maintain high levels of customer satisfaction and streamline communication with clients.

What is the difference between Call Centers vs Customer Service Representatives?

AspectCall CentersCustomer Service Representatives
Work EnvironmentLarge, centralized facilities handling high call volumesVaries; can be in call centers, retail, or office settings
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Employer & Industry UsageCustomer support, telecommunication, tech companiesRetail, banking, healthcare, tech
CertificationsOften none required; some roles may need trainingCustomer service training, product certifications

Call Centers are large facilities focused on handling high volumes of customer calls, often for multiple clients. Customer Service Representatives work in various environments, providing direct support to customers. While both roles require strong communication skills, call centers emphasize efficiency and volume handling, whereas customer service reps focus on personalized support. Understanding these differences helps job seekers find the right fit for their skills and career goals.

What are popular job titles related to Call Centers jobs in Decatur, GA? For Call Centers jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Centers jobs in Decatur, GA look for? The top searched job categories for Call Centers jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Centers jobs? Cities near Decatur, GA with the most Call Centers job openings:
Call Centers jobs near you
Infographic showing various Call Centers job openings in Decatur, GA as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,962 per year, or $16.8 per hour.
Field Sales Manager

Field Sales Manager

Snap-on Inc

Atlanta, GA • On-site

Full-time

Posted 16 days ago

Snap-on rating

7.3

Company rating: 7.3 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

253rd of 415 rated machine equipment manufacturers

Job description

***This District covers parts of Georgia, Alabama, South Carolina, and Nothern Florida ****

The global leader in automotive equipment has experienced tremendous market share growth and has an immediate opening for a District Sales Manager. In this role, you will lead a field-based sales force in your assigned region. Through this team, you will sell automotive equipment to service centers, dealerships, and body shops. Snap-on Equipment has a wide range of premium products that help automotive service providers increase productivity and boost profits.

Products include: Wheel Aligners, Wheel Balancers, Tire Changers, Alignment Lifts, and ADAS Equipment


  • Lead, manage, and develop a team of outside Equipment Sales Specialists in a multi-state district responsible for the direct sales of John Bean branded wheel service equipment and accessories.
  • Personally responsible for growing sales of equipment products to regional accounts.
  • Partner with internal business units, call centers, and field service teams to support lead generation and territory coverage.
  • Ability to transport and unload large shop equipment on occasion.
  • Implement and reinforce Snap-on’s consultative sales process, ensuring a focus on customer needs and value-based selling.
  • Drive daily sales activity, pipeline development, and performance accountability.
  • Recruit, onboard, and retain high-performing sales professionals.
  • Provide consistent coaching, mentoring, and feedback to build team capability.
  • Conduct field ride-alongs, joint calls, and performance evaluations with sales reps.
  • Monitor and analyze key performance indicators (KPIs) and take corrective actions to meet or exceed sales targets.
  • Maintain strong knowledge of product offerings, competitor landscape, and market dynamics.
  • Enforce high standards of professionalism, ethics, and compliance.

  • Associate’s degree, technical certificate, or relevant military experience necessary; bachelor’s degree in business administration, marketing, finance, or a related field preferred.
  • 5 or more years of proven success managing a remote, field-based sales team.
  • Strong field sales experience is a must.
  • Experience in automotive equipment sales or a capital equipment sales background preferred.
  • Strong analytical, organizational, and CRM/data management skills.
  • Exhibits leadership behaviors that show the individual is focused on meeting customer needs, driving solutions, meeting commitments, and building teams.
  • Approximately 80% travel.
  • Excellent written and oral communication, interpersonal skills, planning, and the ability to monitor activities according to priorities.
  • Proficient in computer systems and software applications. (Microsoft Office suite) 
  • Dedicated to the sale of premium undercar service equipment.
  • Excellent at managing and prioritizing your time.

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