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Call Centers Jobs in Decatur, GA (NOW HIRING)

Akraya Inc.

Risk Analyst I: 26-01525

Atlanta, GA · On-site

$27 - $30/hr

Must-Have Skills: * 2+ years of relevant experience in risk or financial call centers. * Strong customer service and de-escalation abilities. * Analytical and critical thinking skills with attention ...

Snap-on Inc

Field Sales Manager

Atlanta, GA · On-site

Partner with internal business units, call centers, and field service teams to support lead generation and territory coverage. * Ability to transport and unload large shop equipment on occasion.

Snap-on Inc

Field Sales Manager

Atlanta, GA · On-site

Partner with internal business units, call centers, and field service teams to support lead generation and territory coverage. * Ability to transport and unload large shop equipment on occasion.

Snap-on Inc

Field Sales Manager

Atlanta, GA

Partner with internal business units, call centers, and field service teams to support lead generation and territory coverage. * Ability to transport and unload large shop equipment on occasion.

Avery Partners

Call Center

Marietta, GA · On-site +1

$18 - $20/hr

Remote Call Center Representative Hybrid Training Fully Remote $18-$20/hour Full-Time | Monday-Friday | 8:00 AM-4:30 PM A Women's Health practice in Cobb County looking for a compassionate, organized ...

Northspyre

Business Development Manager

Atlanta, GA

Recruit, hire, and ramp BD talent, ideally with experience building teams in fast-paced, high-activity environments (e.g., brokerage teams, inside sales orgs, call centers). * Partner with Sales ...

Chicken Salad Chick

Call Center

Atlanta, GA

$15.50 - $19.25/hr

Call Center Job Category: POC Operations Requisition Number: CALLC001887 Posted: March 12, 2024 Full-Time Location: Atlanta, GA 30318, USA Description Responsibilities * Providing first-line support ...

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

SSRG Cake, LLC - 07

Call Center

Atlanta, GA

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

Chicken Salad Chick

Call Center

Atlanta, GA · On-site

$15.25 - $19/hr

Requirements * 3-5 years of experience in call center environments, demonstrating proficiency in customer service practices. * Basic competency in Microsoft Suite (Outlook, Word, PowerPoint)

thryvlgbt

Call Center Evening

Atlanta, GA

$12.58 - $18.52/hr

Call Center Morning Location: Atlanta, GA, 30303Skills Required: * Call Center * Flexible * 24hr Call Center The Call Center Morning position requires an individual who is able to work in a fast ...

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center ManagerLocation: Atlanta, GA, 30303Skills: Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will ...

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All JobsCall Centers JobsCall Centers Jobs in Decatur, GA

Call Centers information

See Decatur, GA salary details

$10

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$24

How much do call centers jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for call centers in Decatur, GA is $16.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $18.56 per hour, depending on experience, location, and employer.

What call centers pay the most?

Call centers that pay the highest wages typically operate in industries like technology, finance, or healthcare, and often require specialized skills such as technical support or bilingual abilities. Salaries can also be higher for roles involving customer retention, management, or advanced troubleshooting, especially in regions with a high cost of living.

What are some common challenges faced by call center agents, and how can they overcome them?

Call center agents often encounter challenges such as handling high call volumes, managing difficult customers, and meeting strict performance targets. To overcome these, agents benefit from strong communication skills, patience, and effective stress management techniques. Many centers provide ongoing training and support, including access to knowledge bases and team leaders, to help agents resolve issues efficiently and maintain customer satisfaction. Building rapport with colleagues and utilizing available resources can also make the work environment more collaborative and supportive.

How to make 2000 a week working from home?

Call center agents working from home can earn $2000 or more weekly by handling high call volumes, working flexible or extended hours, and gaining experience in specialized customer service or technical support roles. Increasing earnings may also involve taking on multiple shifts, improving communication skills, and using relevant tools like CRM software.

What are call centers?

Call centers are centralized offices or facilities where customer service representatives handle inbound and outbound telephone calls on behalf of a company or organization. They are commonly used for customer support, telemarketing, technical assistance, and handling inquiries or complaints. Call centers use specialized software and telecommunication systems to manage large volumes of calls efficiently, ensuring customers receive timely assistance. Many companies rely on call centers to maintain high levels of customer satisfaction and streamline communication with clients.

What are the key skills and qualifications needed to thrive in a call center role, and why are they important?

To thrive in a call center role, you typically need strong communication skills, problem-solving abilities, and at least a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is often required. Patience, active listening, and the ability to remain calm under pressure are crucial soft skills for excelling in customer interactions. These competencies ensure effective service delivery, high customer satisfaction, and efficient resolution of issues in a fast-paced environment.

What is the difference between Call Centers vs Customer Service Representatives?

AspectCall CentersCustomer Service Representatives
Work EnvironmentLarge, centralized facilities handling high call volumesVaries; can be in call centers, retail, or office settings
Required SkillsCommunication, problem-solving, multitaskingCommunication, patience, product knowledge
Employer & Industry UsageCustomer support, telecommunication, tech companiesRetail, banking, healthcare, tech
CertificationsOften none required; some roles may need trainingCustomer service training, product certifications

Call Centers are large facilities focused on handling high volumes of customer calls, often for multiple clients. Customer Service Representatives work in various environments, providing direct support to customers. While both roles require strong communication skills, call centers emphasize efficiency and volume handling, whereas customer service reps focus on personalized support. Understanding these differences helps job seekers find the right fit for their skills and career goals.

What job makes $10,000 a month without a degree?

In call centers, high-level sales or management roles such as team leaders or account managers can sometimes earn $10,000 or more per month through commissions and bonuses, especially in industries like insurance or technology. These positions often require strong communication skills, experience, and performance-based incentives rather than formal degrees.

How do you get hired in a call center?

To get hired in a call center, candidates typically need to submit an application and resume, demonstrate strong communication and customer service skills, and pass a skills assessment or interview. Some positions may require basic computer proficiency and a high school diploma or equivalent. Employers often look for reliability, a positive attitude, and the ability to handle stressful situations.
What are popular job titles related to Call Centers jobs in Decatur, GA? For Call Centers jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Centers jobs in Decatur, GA look for? The top searched job categories for Call Centers jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Centers jobs? Cities near Decatur, GA with the most Call Centers job openings:
Call Centers jobs near you
Call Center Representative

Call Center Representative

Serenity Mental Health Centers

Sandy Springs, GA

$19.50/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Call Center Representative - Customer Support
Location: Sandy Springs, GA
Employment Type: Full-Time (Part-Time available after training)
Compensation: Starting at $16.50/hour, with growth up to $19.50/hour within 6 months
Overview
Join a high-volume inbound call center where your communication skills and professionalism drive results.
In this role, you'll handle inbound calls from customers who have already expressed interest, answer questions, and guide them through next steps with confidence and clarity. This is a structured, script-supported environment where quality, consistency, and customer experience are key.
No industry-specific experience required - paid training provided.
What You'll Do
  • Handle a high volume of inbound calls from prospective and existing customers
  • Schedule appointments and manage calendars with accuracy and efficiency
  • Follow structured scripts and workflows while adapting naturally to conversations
  • Guide hesitant callers using professional, solutions-focused communication
  • Convert inbound inquiries into scheduled appointments
  • Verify customer information and enter data accurately into a CRM system
  • Respond to questions and resolve concerns in a calm, professional manner
  • Escalate complex situations appropriately while maintaining a positive experience
  • Collaborate with internal teams to ensure smooth handoffs and follow-through
What This Role Feels Like
  • Fast-paced call center environment with consistent call volume throughout the day
  • Structured workflows with clear expectations and performance metrics
  • A role where how you communicate matters just as much as what you do
  • High standards for professionalism, accuracy, and customer experience
What We're Looking For
  • High school diploma or GED
  • Experience in a customer service or call center environment preferred
  • Comfortable handling high call volume and working on the phone throughout the day
  • Strong verbal and written communication skills
  • Ability to stay calm, organized, and professional under pressure
  • Basic computer skills and experience with data entry and systems (CRM experience a plus)
Preferred Background
  • Call center or inbound sales/support experience
  • Hospitality, retail, or other high-touch customer service roles
  • Experience working in metrics-driven or performance-based environments
About You
You've worked in environments where customer interactions moved quickly and quality still mattered. You're comfortable following a process, staying organized, and keeping a professional tone - even during busy or challenging calls.
You take pride in clear communication, accuracy, and delivering a strong customer experience every time.
Training & Schedule
  • Paid training required: 4 consecutive weeks, 40 hours per week
  • After training, flexible scheduling with full-time or part-time options available
Compensation & Benefits
  • Starting at $16.50/hour with growth to $19.50/hour within 6 months
  • $1.00/hour bilingual differential (Spanish/English)
  • Health, dental, and vision coverage (majority employer-paid)
  • 401(k) retirement plan
  • Paid time off: 10 days (15 after first year) + 10 paid holidays
  • Flexible scheduling options

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

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