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Call Center Jobs in Silver Spring, MD (NOW HIRING)

Bath Concepts

Call Center Agent

Washington, DC · On-site

$18 - $27/hr

Appointment Setters | New Call Center Opens in 7 Days! We're a multi-million dollar home improvement company with thousands of past customers -- and we need phone pros to help us book free estimates ...

latitude

Call Center Representative

Rockville, MD · On-site

$16.25 - $20.50/hr

Qualifications * 1+ year of call center or high-volume phone experience required. * Strong customer service skills with a clear, professional, and friendly phone voice. * Excellent attention to ...

HEALTHWORKS FOR NORTHERN VIRGINIA

Call Center

Leesburg, VA

$16.25 - $20.25/hr

HealthWorks for Northern Virginia is a non-profit Federally Qualified Health Center (FQHC) serving the medically underserved and uninsured populations of Northern Virginia. We provide quality medical ...

Latitude Inc

Call Center Representative

Rockville, MD

$16.25 - $20.50/hr

Qualifications 1+ year of call center or high-volume phone experience required . Strong customer service skills with a clear, professional, and friendly phone voice. Excellent attention to detail and ...

Visionary Eye Doctors

Full-time Call Center Agent

Rockville, MD · On-site

$15.25 - $20.25/hr

Call Center Agent We are seeking a dedicated and customer-focused bilingual Spanish-speaking full-time Call Center Agent to join our ophthalmology practice. This role involves handling incoming and ...

AbsoluteCARE Inc

Call Center Support Specialist

Baltimore, MD · On-site

$16.75 - $20.75/hr

The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes ...

New

Sharp Decisions

Call Center Specialist

Washington, DC · On-site

$33.75/hr

Call Center/Customer Service Specialist(Escalation Specialist) Pay - $33.75/hr on w2 Bachelor's Degree required Hybrid Schedule (3 days onsite / 2 days remote) - Washington, D.C. 20049 Contract of 12 ...

New

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by ...

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Call Center information

See Silver Spring, MD salary details

$11

$18

$25

How much do call center jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for call center in Silver Spring, MD is $18.52, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $19.90 per hour, depending on experience, location, and employer.

What are call center jobs?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What is the job at a call center?

A call center job involves handling inbound or outbound phone calls to assist customers, provide information, or resolve issues. Employees often use computer systems and communication skills to address customer needs, working in a team environment with scheduled shifts.

How to make 2000 a week working from home?

A call center representative can earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks that pay higher rates or commissions. Increasing income may involve gaining skills in sales, technical support, or using tools like CRM software, and working for companies that offer performance-based incentives or premium pay for overtime. Achieving this income level typically requires experience, efficiency, and sometimes working multiple shifts or roles.

How to make 1000 a week remote?

A call center representative can earn $1,000 a week remotely by working full-time hours, often 40 hours or more, and handling high-volume or specialized customer service tasks. Increasing earnings may involve gaining experience, acquiring relevant skills like CRM software proficiency, or working for companies that offer higher pay rates or performance bonuses.

What Are the Qualifications to Get a Call Center Job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn significantly higher salaries than entry-level positions. These roles often require experience, leadership skills, and knowledge of call center software and processes.
More about Call Center jobs
What are the most commonly searched types of Call Center jobs in Silver Spring, MD? The most popular types of Call Center jobs in Silver Spring, MD are:
What are popular job titles related to Call Center jobs in Silver Spring, MD? For Call Center jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Call Center jobs in Silver Spring, MD look for? The top searched job categories for Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Call Center jobs? Cities near Silver Spring, MD with the most Call Center job openings:
Call Center jobs near you
Infographic showing various Call Center job openings in Silver Spring, MD as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 80% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,515 per year, or $18.5 per hour.

Call Center Agent

Bath Concepts

Washington, DC • On-site

$18 - $27/hr

Other

Posted 9 days ago

Job description

Now Hiring: Appointment Setters | New Call Center Opens in 7 Days!

We're a multi-million dollar home improvement company with thousands of past customers — and we need phone pros to help us book free estimates for our sales team.

No cold calling. No selling. Just setting appointments.

Our calling material is warm — past customers, event follow-ups, and internet inquiries from people who have already expressed interest. This is a great opportunity for someone who's money-motivated and looking to grow with a company where team members stay for years.

We're looking for experience in:

  • Appointment setting
  • Collections
  • Timeshare or home improvement calls
  • Or anyone who's just naturally great on the phone

Position details:

  • Pay: $18–$27/hour + commission + bonuses
  • Full-time & part-time available
  • AM & PM shifts
  • Inbound & outbound
  • Room for advancement

Call Dustin at 8588633193 to schedule an interview.

Apply