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Call Center Jobs in Alaska (NOW HIRING)

Global Credit Union

Member Service Officer

Anchorage, AK · On-site

$57K - $90K/yr

Hold an active role in supporting the introduction and integration of new call center disciplines, embracing innovative approaches to enhance department effectiveness and service quality. * Perform ...

Global Credit Union

Member Service Officer

Anchorage, AK · On-site

$57K - $90K/yr

Hold an active role in supporting the introduction and integration of new call center disciplines, embracing innovative approaches to enhance department effectiveness and service quality. * Perform ...

nuvision

Provides desk time for Call Center incoming calls, responding to member inquiries, quoting rates, taking member applications. * Continuously collaborates with loan processors and underwriters ...

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All JobsCall Center JobsCall Center Jobs in Alaska

Call Center information

See Alaska salary details

$11

$19

$26

How much do call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center in Alaska is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.72 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Alaska?

The most popular types of Call Center jobs in Alaska are:

What are popular job titles related to Call Center jobs in Alaska?

For Call Center jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Alaska look for?

The top searched job categories for Call Center jobs in Alaska are:

What cities in Alaska are hiring for Call Center jobs?

Cities in Alaska with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Alaska as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,124 per year, or $19.3 per hour.

Member Service Officer

Global Credit Union

Anchorage, AK • On-site

$57K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Reports to: Member Service Center Team Manager (may vary by location)

Functions Supervised: None

Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions during the nesting period(s) to MSC employees with an emphasis placed on providing prompt, professional, helpful, knowledgeable, and courteous member service while recommending financial products and services to meet member needs. Provide support regarding new products, services, technology, and new programs and processes to encourage change. Contribute to the growth of the credit union by achieving individual and business line goals through leadership activities.

Duties and Responsibilities:

  1. Support all queues and contact channels in the Member Service Center; queue support includes resolving member interactions, escalations and supporting more technical and complex requests.
  2. Maintain knowledge of credit union services, related policies and procedures, and Member Service Center business unit functions.
  3. Responsible for providing prompt, professional, knowledgeable, and courteous member service.
  4. Actively participate in the Nesting Program by supporting new hires during their transition from classroom training to the production environment from day 15 to day 90.
  5. Deliver real-time quality support to specialists throughout their nesting period, addressing member escalations as well as misdirected and mishandled calls.
  6. Lead member recovery support activities in relation to complaint management processes.
  7. Provides ongoing coaching and support to contact center employees to reinforce training concepts and address areas of improvement.
  8. Provide recommendations for MSC and organizational enhancements with consideration for the member and employee experience.
  9. Hold an active role in supporting the introduction and integration of new call center disciplines, embracing innovative approaches to enhance department effectiveness and service quality.
  10. Perform other duties as assigned.

Education: High school graduate or equivalent

 

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Passion for helping people and the drive to build relationships that assist members meet financial goals. Strong communication and personnel management skills. Ability to effectively ask open-ended questions, problem solve and provide solutions.

Tenure: Member Service Officer, Category 11, requires performance that meets or exceeds expectations as stated on the Employee Success Profile and/or employee evaluation. Directly related work experience and/or accelerated training completion may be substituted for tenure.


Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.


$57,484 - $90,230 annually
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer

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