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Call Center Jobs in Alaska (NOW HIRING)

Global Credit Union

Member Service Officer

Anchorage, AK · On-site

$57K - $90K/yr

Hold an active role in supporting the introduction and integration of new call center disciplines, embracing innovative approaches to enhance department effectiveness and service quality. * Perform ...

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See Alaska salary details

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How much do call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for call center in Alaska is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $20.72 per hour, depending on experience, location, and employer.

What is a call center job?

Call center jobs involve handling customer inquiries, complaints, or support requests via phone, email, chat, or other communication channels. Employees in these roles may provide information, resolve issues, process orders, or offer technical support. Call center agents typically work in a fast-paced environment and must have strong communication and problem-solving skills. These positions can be found in a variety of industries, such as telecommunications, retail, banking, and healthcare.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong verbal communication, active listening skills, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is typically required. Patience, problem-solving ability, and a positive attitude help individuals excel in managing customer inquiries and resolving issues. These skills and qualities are crucial for delivering excellent customer service and maintaining customer satisfaction in a high-volume, fast-paced environment.

What are the qualifications to get a call center job?

Most call center jobs do not have strict qualifications and provide extensive on-the-job training. Customer service skills are a must, and sales experience is helpful if you want to be an outbound call center agent. As a call center representative, you must be an excellent communicator. Your job duties and responsibilities involve taking or making phone calls and using a computer system for your entire shift, so you need to able to listen, enter customer data, answer questions, and solve problems. The ability to multitask is crucial.

What are some common challenges faced by call center agents, and how can they be managed effectively?

Call center agents often encounter challenges such as managing high call volumes, handling difficult customers, and meeting performance targets. Effective time management, active listening skills, and access to comprehensive training can help agents navigate these challenges. Supportive team environments and regular feedback from supervisors also play a crucial role in maintaining morale and ensuring agents feel equipped to handle stressful situations. Additionally, many centers offer opportunities for advancement into supervisory or specialized roles based on performance and experience.

What is the difference between Call Center vs Customer Service Representative?

AspectCall CenterCustomer Service Representative
Required CredentialsHigh school diploma; training providedHigh school diploma; training provided
Work EnvironmentCall centers, often in large facilitiesOffice or remote, interacting with customers
Employer & Industry UsageCustomer service, sales, technical supportCustomer support across various industries
Common Search & ComparisonOften compared for communication rolesRelated but more personalized customer interaction

While both roles involve assisting customers, a Call Center typically refers to a centralized facility handling high-volume calls, often for sales or support. Customer Service Representatives may work in call centers or directly within companies, providing personalized support. The main difference lies in the environment and scope of interaction, with Call Centers focusing on volume and efficiency, and Customer Service Representatives emphasizing individual customer relationships.

What call center job pays the most?

The highest-paying call center jobs are typically supervisory or managerial roles, such as call center managers or operations directors, which can earn six-figure salaries. Specialized roles like technical support or sales with performance bonuses may also offer higher compensation, especially in industries like technology or finance. Advanced skills, certifications, and experience often lead to higher pay in this field.
More about Call Center jobs

What are the most commonly searched types of Call Center jobs in Alaska?

The most popular types of Call Center jobs in Alaska are:

What are popular job titles related to Call Center jobs in Alaska?

For Call Center jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Call Center jobs in Alaska look for?

The top searched job categories for Call Center jobs in Alaska are:

What cities in Alaska are hiring for Call Center jobs?

Cities in Alaska with the most Call Center job openings:

Call Center jobs near you
Infographic showing various Call Center job openings in Alaska as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,124 per year, or $19.3 per hour.

Customer Service Manager - NANA Net - Kotzebue, AK

NANA Regional Corporation

Kotzebue, AK • On-site

Other

Posted 10 days ago

Job description


The Customer Service Manager leads and develops a front-line team of Customer Service Representative I and II (CSR I and CSR II) employees who serve customers across NANA Net's rural service area. This role sets daily priorities, coaches for high-quality interactions, and ensures consistent execution of front-counter operations, payment posting, order entry/dispatch, Tier 1 technical support, and consultative sales. The Manager owns key performance indicators (e.g., CSAT, service levels, quality scores, first contact resolution, A/R aging and payment-plan adherence) and partners with Field Operations, Network Operations, and Finance to deliver reliable, timely, and empathetic service to our communities.
Responsibilities
  • Lead, coach, and develop a team of CSR I and CSR II employees; provide regular 1:1s, side-by-side coaching, and documented performance feedback.
  • Oversee day-to-day Customer Service operations, call handling, chat/email queues, and schedule adherence; adjust staffing in real time to meet service levels.
  • Serve as point of escalation for complex or sensitive customer issues, including technical troubleshooting escalations, billing disputes, and service-impact outages.
  • Ensure accurate payment posting, and reconciliation, partner with Finance on audits and exceptions.
  • Guide complex billing and friendly collections processes (payment arrangements, reminder notices, disconnect/reconnect workflows) per policy and regulatory requirements.
  • Own order quality: verify pricing, taxes/fees, promotions, and documentation before activation; monitor pending reports and drive clean order closure.
  • Coordinate with Field Operations to optimize technician schedules, reduce truck rolls, and improve on-time arrival across rural service locations.
  • Direct Tier 1 technical support quality (Broadband Services); ensure agents use structured troubleshooting and knowledge articles; identify trends for fixes or training.
  • Maintain accurate customer records (addresses, contact preferences) and require thorough notes in CRM/billing and ticketing systems.
  • Publish weekly KPI dashboards and reports.
  • Own training, onboarding, and cross-training; update Standard Operating Procedures and knowledge base articles; run calibration sessions for QA and policy alignment.
  • Partner on outage communications: coordinate with Network/Operations, trigger customer messaging, and ensure timely updates until resolution.
  • Champion continuous improvement: collect agent/customer feedback, streamline workflows, and Call Center changes with measurable outcomes.
  • Uphold compliance with privacy, security, EEO, and company policies; ensure professional, culturally respectful service consistent with NANA NET's community focus.
  • Must be able and willing to work outside standard business hours if necessary.
  • Must be able to perform other duties as assigned.

Qualifications
  • High School Diploma or GED equivalent.
  • 5+ years of customer service experience, including 1-3 years in a lead or Manager capacity; telecommunications or utilities experience preferred.
  • Proven skill in coaching frontline teams, conducting QA reviews, and improving KPIs (service levels, accuracy, collection outcomes).
  • Working knowledge of customer billing/CRM systems, call center/ACD platforms, ticketing tools, and Microsoft Office (Excel for reporting).
  • Technical aptitude to guide Tier 1 troubleshooting for internet, Wi-Fi; ability to translate technical concepts for non-technical customers.
  • Strong analytical, organizational, and documentation skills; high attention to detail and confidentiality for customer data and payments.
  • Excellent written and verbal communication; adept at de-escalation and culturally sensitive service in a rural, community-oriented setting.
  • Valid driver's license and acceptable driving record for the past three (3) years to be eligible under company vehicle insurance policy.

Working Conditions and Physical Requirements
In-person role at NANA NET's Kotzebue Office; standard hours Mon-Fri 8:00-5:00.
Occasional evenings/weekends during peak periods, community events, or major outages.
Office environment with customer interaction; occasional lifting of customer premise equipment (up to ~25 lbs).
Noise level: The noise level in the work environment is usually moderate.
Manager Scope
Directly supervises Customer Service Representatives (team size may vary).
Responsible for hiring, onboarding, scheduling, performance management, and professional development. Coordinates staffing plans, budget considerations, and policy updates.

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