Jacksonville, FL · On-site
$14.75 - $18.50/hr
Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to ...
Jacksonville, FL · On-site
$14.75 - $18.50/hr
Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to ...
Boca Raton, FL · On-site
$15.75 - $19.75/hr
Works closely with the management team to provide support to ensure departmental service levels are ... Related experience includes prior customer service in a call center environment, or business ...
Quick apply
Boca Raton, FL · On-site
$15.75 - $19.75/hr
Works closely with the management team to provide support to ensure departmental service levels are ... Related experience includes prior customer service in a call center environment, or business ...
Miami, FL · On-site
... management • Oversee the internet marketing department, managing budgets, costs, and expected ... call center or appointment-setting/telemarketing team • Strong people management and coaching ...
Miami, FL · On-site
... management • Oversee the internet marketing department, managing budgets, costs, and expected ... call center or appointment-setting/telemarketing team • Strong people management and coaching ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Your primary objective is to deliver exceptional customer service by efficiently managing both ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Your primary objective is to deliver exceptional customer service by efficiently managing both ...
Jacksonville, FL · On-site
$14.50 - $18/hr
Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to ...
Quick apply
Jacksonville, FL · On-site
$14.50 - $18/hr
Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to ...
Be Seen First
Stuart, FL · On-site
$18 - $20/hr
Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners ...
Quick apply
Be Seen First
Stuart, FL · On-site
$18 - $20/hr
Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners ...
Deerfield Beach, FL · On-site
$14.50 - $19/hr
Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About Us ** OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company ...
Deerfield Beach, FL · On-site
$14.50 - $19/hr
Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About Us ** OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company ...
Stuart, FL · On-site
$12.75 - $16.75/hr
Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About Us ** OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company ...
Stuart, FL · On-site
$12.75 - $16.75/hr
Call Center Agent/Manager ** Location: ** Stuart, FL (in-office) ** Company: ** OX Floors ** About Us ** OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company ...
Be Seen First
Deerfield Beach, FL · On-site
$18 - $20/hr
Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners ...
Quick apply
Be Seen First
Deerfield Beach, FL · On-site
$18 - $20/hr
Call Center Agent/Manager Location: Stuart, FL (in-office) Company: OX Floors About Us OX Floors Concrete Coatings are a fast-growing, factory-direct concrete coating company serving homeowners ...
Deltona, FL · On-site
$17/hr
If you have Call Center and Customer Service experience then we want to talk to you ... workforce leader. It's like getting the best of both worlds: dedicated local service and robust ...
Quick apply
Deltona, FL · On-site
$17/hr
If you have Call Center and Customer Service experience then we want to talk to you ... workforce leader. It's like getting the best of both worlds: dedicated local service and robust ...
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred. * College degree is a plus but not required.
What you'll need: * 2+ years call center Workforce Management experience in contact centers or equivalent experience * Solid understanding and competency of real time management of a contact center ...
What you'll need: * 2+ years call center Workforce Management experience in contact centers or equivalent experience * Solid understanding and competency of real time management of a contact center ...
Miami, FL · On-site
$14.25 - $19/hr
The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...
Miami, FL · On-site
$14.25 - $19/hr
The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...
Miami, FL · On-site
$14.25 - $19/hr
The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...
Miami, FL · On-site
$14.25 - $19/hr
The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
The Call Center Agent's primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and ...
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred.College degree is a plus but not required.
Quick apply
Tampa, FL · On-site
$50K - $55K/yr
Provide feedback to recruiting, HR, operations, and management teams regarding recruiting progress ... Previous call center recruiting experience preferred.College degree is a plus but not required.
... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...
... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...
Clearwater, FL · On-site
... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...
Clearwater, FL · On-site
... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...
Lake Park, FL · On-site
$16.75 - $21/hr
Works under the general supervision of the Manager, Call Center. SUPERVISION EXERCISED : None RESPONSIBILITY FOR PUBLIC CONTACT : Daily contact requiring courtesy, discretion, and sound judgment.
Lake Park, FL · On-site
$16.75 - $21/hr
Works under the general supervision of the Manager, Call Center. SUPERVISION EXERCISED : None RESPONSIBILITY FOR PUBLIC CONTACT : Daily contact requiring courtesy, discretion, and sound judgment.
A Call Center Workforce Management (WFM) job involves forecasting call volumes, scheduling agents, and optimizing staffing to ensure efficiency and service level goals are met. WFM professionals analyze historical data, monitor real-time metrics, and adjust schedules to balance workload demands. They also use workforce management software to track productivity and improve customer experience. Their role is crucial in minimizing costs while maintaining high service quality in a call center environment.
To thrive in Call Center Workforce Management, you need strong analytical skills, expertise in forecasting and scheduling, and experience in operational optimization, usually supported by a degree in business, statistics, or a related field. Familiarity with workforce management software (such as NICE, Verint, or Genesys), advanced Excel skills, and understanding of call routing systems are highly valued, and relevant certifications can be advantageous. Excellent problem-solving, communication, and adaptability help professionals effectively balance staffing needs with business goals and respond to rapidly changing demands. These skills are essential to ensure optimal call center performance, cost control, and high levels of customer and employee satisfaction.
A Call Center Workforce Management professional is responsible for forecasting call volumes, creating and adjusting staff schedules, and monitoring real-time queues to ensure adequate coverage throughout the day. They regularly analyze key performance metrics, coordinate with call center team leads to address staffing gaps, and adjust plans in response to unexpected changes like high call spikes or employee absences. Daily tasks may also include producing reports, communicating with management about service level achievements, and supporting continuous improvement projects. This role is collaborative, requiring close work with both operations and HR teams to achieve service, efficiency, and employee satisfaction targets.
$14.75 - $18.50/hr
Other
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 25 days ago
Are you a confident communicator who thrives in a fast-paced, goal-driven environment with uncapped earning potential?
We're hiring Call Center Representatives who excel at building rapport, navigating tough conversations with professionalism, and helping customers find realistic paths towards financial resolution.
Position Overview:Our Call Center Representatives are responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiate payment plans and maintain accurate records of all interactions all while ensuring compliance with relevant laws and regulations.
What You'll Do:If you enjoy problem-solving and want a role where your results directly impact your earning potential, this is a strong fit and we'd love to meet you!
Sourced by ZipRecruiter
Finance and insurance
201 - 500 Employees
Trevose, PA, US
1994
