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Call Center Weekends Jobs in Ohio (NOW HIRING)

Securitas Technology

Call Center Agent

Uniontown, OH · On-site

$12.25 - $16/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... weekends. Alarm Monitoring Operators are responsible for providing exceptional service to our ...

Securitas Technology

Call Center Agent

Uniontown, OH

$12.25 - $16/hr

This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as an ... weekends. Alarm Monitoring Operators are responsible for providing exceptional service to our ...

Communicarehealth

Call Center Coordinator

Blue Ash, OH

$19 - $22/hr

... weekend . Pay Range: $19-22/hr Location: Blue Ash, OH Position Summary : The Call Center Coordinator provides clerical and administrative support to the Assessment and Referral Department while ...

SkySource Solutions

Be Seen First

Call Centre Agent (HYBRID)

Cleveland, OH · On-site

$20/hr

Why Join MetLife Legal Plans? $20.00 per hour 40 Hours Per Week Monday-Friday Schedule No Weekends ... Call Center Environment * Zendesk or CRM Systems * Cisco or Contact Center Technology * Microsoft ...

SkySource Solutions

Be Seen First

Call Centre Agent (HYBRID)

Cleveland, OH · On-site

$20/hr

Why Join MetLife Legal Plans? $20.00 per hour 40 Hours Per Week Monday-Friday Schedule No Weekends ... Call Center Environment * Zendesk or CRM Systems * Cisco or Contact Center Technology * Microsoft ...

SkySource Solutions

Be Seen First

Call Centre Agent (HYBRID)

Cleveland, OH · On-site

$20/hr

Why Join MetLife Legal Plans? $20.00 per hour 40 Hours Per Week Monday-Friday Schedule No Weekends ... Call Center Environment * Zendesk or CRM Systems * Cisco or Contact Center Technology * Microsoft ...

Window Nation

Senior Call Center Agent

Beachwood, OH · On-site

$21/hr

Fulltime Senior Call Center Agent Window Nation is searching for a Fulltime Senior Call Center ... Availability to work Morning Shifts, Evening Shifts, Weekend Shifts, and some holidays is required.

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Call Center Weekends information

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.

What are the most commonly searched types of Call Center Weekends jobs in Ohio?

The most popular types of Call Center Weekends jobs in Ohio are:

What are popular job titles related to Call Center Weekends jobs in Ohio?

For Call Center Weekends jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Weekends jobs in Ohio look for?

The top searched job categories for Call Center Weekends jobs in Ohio are:

What cities in Ohio are hiring for Call Center Weekends jobs?

Cities in Ohio with the most Call Center Weekends job openings:

Call Center Weekends jobs near you

Call Center Customer Service Representative

Big Sandy Superstore

Franklin Furnace, OH • On-site

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 hours ago

Big Sandy Superstore rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

47th of 62 rated furniture retailers

Job description

Benefits:
  • Employee Stock Ownership Program
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Vision insurance
  • Wellness resources

Call Center Customer Service Representative

Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers!

Our call center customer service representatives are an important piece of the overall success of Big Sandy Superstore!  When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole.

We have a great benefits package consisting of:

  • Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
  • Dental Insurance - Affordable dental insurance with NO waiting period.
  • Vision Insurance - Quality vision coverage for very little cost.
  • Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
  • 401K Plan - All administrative fees are paid by the company.
  • ESOP - Employee Stock Ownership Program
  • Paid Time Off - Competitive paid time off policies.
  • Employee Discount - Generous employee discount on ALL merchandise.                                                               
Evenings and Weekends required.

The Call Center Customer Service Representative’s mission is to answer incoming phone calls and assist customers with product or service information.
The Customer Service Representative is responsible for carrying out all duties required to ensure the mission described above is satisfied. The expectations of this job are as follows:
  1. Open New Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
    • Open customer’s work order in an efficient and timely manner
    • Verify unit’s warranty and email warranty company for verification if necessary
    • Transfer call to appropriate department (scheduling, triage, etc.)
    • Note work order with necessary details (technician initials, warranty information, etc.)
    • Ensure work order’s are placed in proper status and job type within Dispatchtrack
  2. Look Up Existing Work Order
    • Greet customers in a friendly and professional manner
    • Obtain all information from the customer to look up existing work orders (name, phone, etc.) 
    • Verify what the customer is asking for (part eta, status update, etc.)
    • Determine if call needs to be transferred to another department
    • Verify customer's address and phone numbers before transferring the call
  3. Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completes within the agreed upon timeframe. 
Qualities:
  • A self-starter with strong multitasking skills
  • Someone that can work independently or within a team environment
  • An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.
Minimum Qualifications:
  • High School Graduate or GED
  • Strong computer skills with efficiency in Microsoft Office suite
  • Strong interpersonal skills
Company reserves the right to add or delete from job description as needed

What Big Sandy Superstore employees say

Pay

Benefits

Hours and flexibility

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