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Call Center Weekends Jobs in Michigan (NOW HIRING)

Saintfrancis

Room Service Call Center Representative

Yale, MI · On-site

$13.75 - $17.75/hr

Weekends 10:45am-7:15pm bilingual, preferred #GENIND Job Summary: Responsible for obtaining meal ... Takes ownership of room service call center program and resolves issues. Works as a liaison between ...

Victors Home Solutions

$19/hr

Prior experience in lead generation call center, required * Scheduling experience * Excellent ... Monday - Friday with rotating weekends * 8-hour shift * Contact Center is open from 7am-9pm Monday ...

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All JobsCall Center Weekends JobsCall Center Weekends Jobs in Michigan

Call Center Weekends information

What is a call center weekend?

Call Center Weekends jobs refer to positions in customer service or support centers that require employees to work primarily on Saturdays and Sundays. These roles typically involve answering customer inquiries, resolving issues, or providing technical support over the phone, via chat, or through email during weekend shifts. Many businesses offer weekend call center roles to ensure customers can get assistance outside of standard weekday hours. These positions can be full-time or part-time and often require strong communication skills and the ability to handle high-stress situations.

What are the key skills and qualifications needed to thrive as a call center weekend representative?

To excel as a Call Center Weekend Representative, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency are typically required. Strong problem-solving abilities, patience, and resilience under pressure help individuals stand out in this customer-facing role. These competencies are essential for providing efficient, high-quality support during peak weekend hours and maintaining customer satisfaction.

What are some common challenges faced by call center agents working weekend shifts, and how can they be managed?

Call center agents working weekend shifts may encounter challenges such as higher call volumes due to limited weekday support, managing customer expectations outside regular business hours, and balancing personal life with non-traditional work schedules. To manage these challenges, agents often rely on strong time management skills, effective communication with teammates and supervisors, and utilizing available resources such as knowledge bases or escalation pathways. Many organizations also provide additional support or incentives for weekend staff to promote motivation and work-life balance.

What is the difference between Call Center Weekends vs Customer Service Representative?

AspectCall Center WeekendsCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, often with shift work including weekendsOffice or remote, handling customer inquiries
Industry UsageCommon in telecommunications, retail, and service sectorsWidely used across various industries including retail, finance, and tech

Call Center Weekends roles focus on providing customer support during weekend shifts, often requiring shift flexibility. Customer Service Representatives handle customer inquiries across industries, with similar credentials and work environments. The main difference lies in scheduling and specific job functions related to weekend coverage.

What are popular job titles related to Call Center Weekends jobs in Michigan?

For Call Center Weekends jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Call Center Weekends jobs in Michigan look for?

The top searched job categories for Call Center Weekends jobs in Michigan are:

What cities in Michigan are hiring for Call Center Weekends jobs?

Cities in Michigan with the most Call Center Weekends job openings:

Call Center Weekends jobs near you
Infographic showing various Call Center Weekends job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, and 4% Remote job distribution.

Medical Call Center Representative

Eastlake Cardiovascular PC

Saint Clair Shores, MI • On-site

$14.25 - $18.25/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Medical Call Center and Customer Service Representative – Full Time or Part Time
St. Clair Shores Location

Job Summary
Eastlake Cardiovascular, PC is a large cardiovascular medical practice dedicated to providing the most advanced diagnostic, preventive and therapeutic options for the entire spectrum of cardiac and vascular diseases. We are a well-established cardiovascular practice with over 100 employees, with three locations, and are committed to fostering a collaborative and professional work environment where team members thrive.

We are seeking a dedicated and experienced full-time or part-time Medical Call Center Customer Service Representative to join our team. This role focuses solely on supporting our call center, requiring exceptional telephone skills, attention to detail, and a warm and professional demeanor. As the first point of contact for our patients calls, you will play a key role in delivering an outstanding patient experience while maintaining smooth office operations.

Eastlake Cardiovascular offers competitive benefits, including medical, dental, vision through BCBS, Short-Term Disability (STD), paid holidays, PTO, and a weekly 8-hour shift schedule.

Responsibilities and Duties

  • Answer and manage incoming calls professionally and courteously, promptly addressing patient inquiries, routing calls as needed.
  • Record detailed and accurate messages, including patient name, date of birth, contact information, reason for the call, and urgency.
  • Efficiently direct calls to the appropriate department, staff member, or healthcare provider.
  • Manage 100-150 inbound call per day for high-volume cardiology practice, providing prompt, compassionate, and accurate patient service while maintaining a calm and efficient demeanor.
  • Schedule, reschedule, and cancel appointments accurately and efficiently.
  • Schedule cardiology appointments, diagnostic tests (such as echo, stress tests, Holter monitors), and follow-up visits while ensuring referral and insurance requirements being met.
  • Answer general patient inquiries regarding office hours, directions, services, and basic procedures.
  • Triage patient concerns and symptoms using established cardiology protocols, escalating urgent issues to clinical staff or on-call providers.
  • Relay non-clinical test results or direct patients to the appropriate provider.
  • Maintain HIPAA compliance while documenting all interactions in the EHR (such as EPIC, ECW, Cerner)
  • Collaborate and communicate effectively with staff members, including nurses, physicians, and administrative staff.
  • Verify insurance coverage, obtain authorizations, and communicate preparation instructions for cardiac procedures.

Qualifications and Skills

  • Strong telephone and communication skills are a must, with the ability to manage a high volume of calls calmly and efficiently.
  • Proficiency in using Electronic Medical Records (EMR) systems; Epic experience preferred.
  • Excellent organizational skills with attention to detail and accuracy.
  • Customer service-focused, with a positive, compassionate attitude towards patients and coworkers.
  • Ability to multitask and prioritize in a fast-paced medical office environment.
  • Self-motivated, team-oriented, and adaptable to evolving needs.
  • Prior experience in a medical office or similar setting preferred.

Benefits

  • Competitive pay and benefits package, including medical, dental, and vision for full-time and ACA 30+ employees.
  • 401k Option and Company paid Short-Term Disability for eligible full time
  • Paid time off - vacation and sick time (Combined Time Off - CTO)
  • A supportive and team-oriented workplace with a focus to work-life balance.
  • Opportunities for professional growth within a supportive team environment.

Schedule

  • Full time or part time positions at our St. Clair Shores and Rochester Hills office.
  • Monday through Friday, 8-hour shifts with no night or weekend shifts.

We are committed to providing exceptional care and service to our patients and fostering a collaborative and rewarding workplace. If you take pride in delivering outstanding customer service and thrive in a dynamic medical environment, we encourage you to apply!

How to Apply
Submit your updated resume or CV with a brief cover letter outlining your relevant experience to email/online application link.

Apply