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Call Center Supervisor Jobs in Rochester, NY (NOW HIRING)

Knowledge Builders Inc

Physical Therapist

Rush, NY · On-site

$1.6K - $2.1K/wk

... supervises individual and group physical therapy activities and programs to assist individuals in ... Call Center services to organizations of all sizes, including both private companies and ...

New

AeroSafe Global

CS Team Lead I

Rochester, NY · On-site

$21 - $24/hr

Management/Supervisor experience * Experienced in managing multiple projects at the same time. * Associate degree, or applicable experience * Customer Focus and service orientated. * Excellent ...

Knowledge Builders Inc

Be Seen First

Physical Therapist

Rush, NY · On-site

$37 - $43/hr

Conducts and supervises individual and group physical therapy activities and programs to assist ... Call Center services to organizations of all sizes, including both private companies and ...

New

Livonia

Service Center Clerk - Livonia

Livonia, NY · On-site

$16 - $17/hr

PERFORM OUTER DUTIES AS ASSIGNED BY THE SUPERVISOR.** We do not discriminate on the basis of race ... or call. We are making it really easy to apply for this position. Simply submit a ZippyApp ...

M&T Bank

Universal Banker - Batavia Branch

Batavia, NY · On-site

$18.68 - $31.14/hr

Managerial/Supervisory Responsibilities: Not Applicable Education and Experience Required: High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer ...

M&T Bank

Universal Banker - Batavia Branch

Batavia, NY · On-site

$18.68 - $31.14/hr

Managerial/Supervisory Responsibilities: Not Applicable Education and Experience Required: High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer ...

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All JobsCall Center Supervisor JobsCall Center Supervisor Jobs in Rochester, NY

Call Center Supervisor information

See Rochester, NY salary details

$29.1K

$63K

$108K

How much do call center supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for call center supervisor in Rochester, NY is $62,983.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $74,000.00 per year, depending on experience, location, and employer.

What is a call center supervisor?

Call Center Supervisors are professionals responsible for overseeing the daily operations of a call center team. They manage and support customer service representatives, monitor performance, handle escalated issues, and ensure quality service is delivered to customers. Their duties often include scheduling shifts, training staff, providing feedback, and implementing procedures to improve efficiency and customer satisfaction. Effective Call Center Supervisors play a key role in maintaining high morale and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a call center supervisor, and why are they important?

To thrive as a Call Center Supervisor, you need strong leadership abilities, customer service expertise, and experience in call center operations, often backed by a relevant associate or bachelor’s degree. Familiarity with call center software (such as CRM systems and workforce management tools) and reporting platforms is typically required. Excellent communication, problem-solving, and conflict resolution skills are vital for effectively managing teams and handling escalated customer issues. These skills ensure efficient team performance, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center supervisors and how can they be effectively managed?

Call Center Supervisors often encounter challenges such as high employee turnover, maintaining team motivation, and handling escalated customer issues. To effectively manage these challenges, supervisors focus on building strong communication channels, providing regular feedback, and offering ongoing training opportunities for their team members. Implementing clear performance metrics and fostering a supportive work environment also play a key role in reducing stress and improving overall team productivity. Collaboration with other departments, such as quality assurance and human resources, can further help address operational issues and create a positive, solution-oriented workplace.

What is the difference between Call Center Supervisor vs Customer Service Manager?

AspectCall Center SupervisorCustomer Service Manager
ResponsibilitiesOversees daily call center operations, manages agents, ensures quality serviceDevelops customer service strategies, manages teams, improves customer satisfaction
Required CredentialsHigh school diploma or equivalent; some roles prefer associate's degreeBachelor's degree often preferred; experience in customer service
Work EnvironmentCall centers, customer support centersCorporate offices, customer service departments
Industry UsageCommonly used in call centers and support centersUsed across various industries with customer service teams

The main difference between a Call Center Supervisor and a Customer Service Manager lies in scope and focus. Call Center Supervisors primarily oversee daily operations and agent performance within call centers, while Customer Service Managers develop broader strategies to enhance overall customer satisfaction across multiple channels. Both roles require similar credentials and are integral to customer support teams, but their responsibilities and work environments differ slightly.

How much do call center supervisors make in the US?

Call center supervisors in the US typically earn an average salary of around $50,000 to $65,000 per year, depending on experience, location, and company size. Salaries can vary based on industry and whether the role involves managing large teams or specialized customer service functions.

What are the most commonly searched types of Call Center Supervisor jobs in Rochester, NY?

The most popular types of Call Center Supervisor jobs in Rochester, NY are:

What are popular job titles related to Call Center Supervisor jobs in Rochester, NY?

For Call Center Supervisor jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Call Center Supervisor jobs in Rochester, NY look for?

The top searched job categories for Call Center Supervisor jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Call Center Supervisor jobs?

Cities near Rochester, NY with the most Call Center Supervisor job openings:

Call Center Supervisor jobs near you
Infographic showing various Call Center Supervisor job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,983 per year, or $30.3 per hour.

Physical Therapist

Knowledge Builders Inc

Rush, NY • On-site

$1.6K - $2.1K/wk

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
Job Description

JOB-20807 Physical Therapist - 25886


Role:
To provide physical therapy services consistent with the established systematic approach for the delivery of comprehensive care, which are compliant with the regulatory standards in a juvenile correctional setting.
Facility Overview:
Industry Residential Center is located 16 miles south of Rochester, New York. There are secure and limited secure settings. The youth served at IRC are male, adjudicated, juvenile delinquents who are placed with OCFS by Family Court. Depending upon the sentence, youth may remain in OCFS custody until the age of 21. Industry Secure Center is accredited by the American Correctional Association and has a current population of approximately 44 youth. Free parking is available on-site. The dress code is business casual or scrubs. Currently, there are no vaccine requirements. Supervision staff will be present when the employee is providing nursing care to youth.
Job duties:
Independently administers physical therapy treatment programs and services to individuals recovering from surgery, and/or with more severe or acute physical disabilities, such as fractures, amputations, hemiplegia, peripheral nerve injuries, or other forms of paralysis. Additional duties to be discussed in detail during the interview.
• Obtains and reviews individuals’ information, including health histories.
• Examines and evaluates individuals’ condition, including physical and neurological status; and performs and interprets selected tests and measurements to assess individuals’ potential and existing movement-related disorders.
• Develops and implements individual physical therapy treatment plans, including treatment goals and anticipated outcomes.
• Selects, administers, and monitors therapeutic treatment modalities, which may include heat, cold, light, air, water, sound, electricity, massage, mobilization, and therapeutic exercise with or without assistive devices.
• Conducts and supervises individual and group physical therapy activities and programs to assist individuals in attaining therapeutic goals; and provides instruction and training to individuals in activities of daily living.
• Observes and records individuals’ progress, response, and behavior in accordance with program standards; and modifies treatment plans, interventions, and goals as needed.
Qualifications:
Licensed and registered to practice physical therapy in New York State and one year of post licensure experience. Preferred experience with youth ages 12-18

Company Description

Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.

Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.

We are dedicated to recruiting candidates who consistently exceed our customers’ expectations.

We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.

Company Description
Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.

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