ZipRecruiter

Log In

1

Call Center Staff Jobs (NOW HIRING)

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed. Supervisory Responsibilities: * Train new hires and identify training opportunities ...

CENTRAL STATE CREDIT UNION

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed. Supervisory Responsibilities: * Train new hires and identify training opportunities ...

Maximus

Call Center Manager

Topeka, KS · On-site

Provide updates to staff regarding these policies and procedures. - Evaluate the need for training ... and objectives for the call center staff and complete daily and weekly reports. - Provide ...

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed. Supervisory Responsibilities: * Train new hires and identify training opportunities ...

Central State Credit Union

Call Center Lead

Stockton, CA · On-site

$27 - $35.72/hr

They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed. Supervisory Responsibilities: * Train new hires and identify training opportunities ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ is a leading staffing agency that specializes in connecting talented individuals with rewarding ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

Supervise Call Center staff, set positive example to all employees by providing consistent support and positive leadership, and quality customer service. * Assist with customer complaints or ...

kgs

Call Center Operations Manager

Nashville, TN · On-site

The Call Center Operations Manager will be responsible for the direct management and oversight of ... Oversee workforce management activities including staff scheduling, shift assignments, leave ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsCall Center Representative JobsCall Center Staff Jobs

Call Center Staff information

What is a call center staff?

Call center staff are employees who handle incoming and outgoing communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing product or service information. Call center staff may work in customer service, technical support, sales, or help desk roles. They play a crucial role in building customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a call center staff, and why are they important?

To thrive as Call Center Staff, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and phone etiquette is often required. Patience, active listening, and resilience under pressure are vital soft skills that help build rapport with customers and handle challenging situations. These competencies are essential to ensure efficient customer service, resolve issues effectively, and maintain high satisfaction rates.

What are some of the common challenges faced by call center staff and how can they be managed effectively?

Call center staff often handle high call volumes, repetitive inquiries, and occasionally difficult customers, which can lead to stress and burnout. To manage these challenges, most centers provide comprehensive training, access to support resources, and encourage regular breaks to maintain well-being. Strong communication skills, patience, and problem-solving abilities are key to navigating daily tasks, and team leaders or supervisors are typically available to assist with escalated issues. Building resilience and using available support systems can make the work environment more positive and productive.

What is the difference between Call Center Staff vs Customer Service Representative?

AspectCall Center StaffCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, telecommunication settingsOffice settings, retail, or online support
Industry UsageCommonly employed in call centers for inbound/outbound callsEmployed across various industries for customer support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, or chat, resolving inquiries

Both roles involve customer interaction and require similar credentials, but Call Center Staff primarily work in call centers focusing on phone-based communication, while Customer Service Representatives may work in diverse environments and handle multiple communication channels. The roles often overlap, but the setting and scope can differ based on employer needs.

What are the positions in a call center?

Call centers typically have various positions including Customer Service Representatives, Technical Support Agents, Team Leaders, Supervisors, and Quality Assurance Analysts. These roles involve handling customer inquiries, resolving issues, and ensuring service quality, often requiring skills in communication and familiarity with call center software tools.

What cities are hiring for Call Center Staff jobs?

Cities with the most Call Center Staff job openings:

What states have the most Call Center Staff jobs?

States with the most job openings for Call Center Staff jobs include:

What are popular job titles related to Call Center Staff jobs?

For Call Center Staff jobs, the most frequently searched job titles are:

Call Center Staff jobs near you
Infographic showing various Call Center Staff job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Call Center Lead

Stockton, CA • On-site

CENTRAL STATE CREDIT UNION
Commercial Banking • 51 - 200 employees
Learn more about CENTRAL STATE CREDIT UNIONexternal

$27 - $35.72/hr

Full-time

Posted 5 days ago

Job description

Description:

Position Title: Call Center Lead

Department: Operations

Reports to: E-Branch Manager

FLSA Classification: Non-exempt

Compensation Range:  $27.00 to $35.72 per hour 


Job Summary:

The Call Center Lead, alongside the E-Branch manager, is responsible for managing phone volume in the call center and ensures a timely response occurs to all member requests received over the phone and/or via email or received in the mail. They are responsible for overseeing call center staff and ensuring that accurate and timely processes are followed.


Supervisory Responsibilities:

  • Train new hires and identify training opportunities and serve as a role model, coach, mentor, and continuously motivate staff to achieve desired outcomes.
  • May be responsible for scheduling and discipline in accordance with company policy.
  • Coaching the team via call monitoring and observations.
  • Assist in staff evaluation for annual reviews with documented feedback.
  • Ensure the call center meets all compliance and regulatory BSA requirements.
  • Meeting the department sales goals in alignment with the Credit Union strategic plan.
  • Help develop individual development plans for the team to ensure growth within the department.
  • Network at Credit Union events to promote the brand.

Duties/Responsibilities:

  •  Manage the phone volume in the call center to ensure timely and professional response times are met.
  •  Performs assigned teller tasks associated with the processing of member transactions such as posting deposits, loan payments and check withdrawals.
  •  Responsible for following proper identification procedures, performs a variety of account transaction requests received by phone including, but not limited to, deposits, loan payments and transfers.
  •  Research and resolve member questions, problems and concerns by telephone, written correspondence or in person.
  •  Responsible for ensuring the staff is updated and knowledgeable of credit union policies, procedures, products, and business operations services.
  •  Responsible for maintaining accurate and legible record of all transactions.
  •  May be responsible for receiving and taking applications for loan products.
  •  Responsible for adhering to all established policies and procedures including but not limited to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP), Member Due Diligence (MDD), HIPAA, ADA and other federal/state compliance regulations.
  •  Performs other related duties as assigned.
Requirements:

Required Skills/Abilities:

  •  Proficient in all aspects of the Credit Union operations.
  •  Excellent verbal and written communication skills. 
  •  Excellent interpersonal and customer service skills.
  •  Excellent organizational skills and attention to detail.
  •  Excellent time management skills with a proven ability to meet deadlines.
  •  Ability to function well in a high-paced and at times stressful environment.
  • Other duties as assigned.

Education and Experience:

  •  High School Diploma.
  •  Minimum three to five years call center experience or equivalent required.
  •  Prior leadership experience is preferred.

Physical Requirements:

  •  Prolonged periods of sitting at a desk and working on a computer.
  •  May require standing and walking 25% of the time, lifting up to a maximum of 50 pounds, and other physical actions that include stooping, kneeling, crouching, crawling, reaching, pulling, and pushing.
  •  May be required to work in an environment with high noise levels and unpredictable temperature and ventilation.