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Call Center Staff Jobs (NOW HIRING)

Fccu

Call Center Team Lead

Houston, TX · On-site

The Team Lead will supervise the call center staff and aid members in their financial needs. They will supervise the workflow and performance of the call center staff through training, coaching and ...

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Supervises and develops frontline call center staff in accordance with company policies, procedures, contractual requirements, and performance standards. Partners with management to achieve ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

Supervise, coach, and develop call center staff to meet performance goals * Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction * Implement and ...

St. Bernards Healthcare

CALL CENTER CLERK

Jonesboro, AR · On-site

$13.50 - $16.50/hr

The Call Center staff is responsible for handling patient room service orders. The Call Center staff answers patient calls and enters meal orders into Stella, verifying the accuracy of patient ...

St. Bernards Healthcare

CALL CENTER CLERK

Jonesboro, AR · On-site

$13.50 - $16.50/hr

The Call Center staff is responsible for handling patient room service orders. The Call Center staff answers patient calls and enters meal orders into Stella, verifying the accuracy of patient ...

St. Bernards Healthcare

CALL CENTER CLERK

Jonesboro, AR · On-site

$13.50 - $16.50/hr

The Call Center staff is responsible for handling patient room service orders. The Call Center staff answers patient calls and enters meal orders into Stella, verifying the accuracy of patient ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

Supervise, coach, and develop call center staff to meet performance goals * Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction * Implement and ...

Group O

Call Center IT Technician

Milan, IL · On-site

Responsibilities : • Provide timely and effective technical support to call center staff for hardware, software, and network-related issues. • Install, configure, and maintain computer systems ...

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Provide timely and effective technical support to call center staff for hardware, software, and network-related issues. * Install, configure, and maintain computer systems, telephony equipment, and ...

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Call Center Staff information

What is a call center staff?

Call center staff are employees who handle incoming and outgoing communications for a company, typically over the phone, but sometimes via email, chat, or social media. Their main responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing product or service information. Call center staff may work in customer service, technical support, sales, or help desk roles. They play a crucial role in building customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a call center staff, and why are they important?

To thrive as Call Center Staff, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and phone etiquette is often required. Patience, active listening, and resilience under pressure are vital soft skills that help build rapport with customers and handle challenging situations. These competencies are essential to ensure efficient customer service, resolve issues effectively, and maintain high satisfaction rates.

What are some of the common challenges faced by call center staff and how can they be managed effectively?

Call center staff often handle high call volumes, repetitive inquiries, and occasionally difficult customers, which can lead to stress and burnout. To manage these challenges, most centers provide comprehensive training, access to support resources, and encourage regular breaks to maintain well-being. Strong communication skills, patience, and problem-solving abilities are key to navigating daily tasks, and team leaders or supervisors are typically available to assist with escalated issues. Building resilience and using available support systems can make the work environment more positive and productive.

What is the difference between Call Center Staff vs Customer Service Representative?

AspectCall Center StaffCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall centers, telecommunication settingsOffice settings, retail, or online support
Industry UsageCommonly employed in call centers for inbound/outbound callsEmployed across various industries for customer support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, or chat, resolving inquiries

Both roles involve customer interaction and require similar credentials, but Call Center Staff primarily work in call centers focusing on phone-based communication, while Customer Service Representatives may work in diverse environments and handle multiple communication channels. The roles often overlap, but the setting and scope can differ based on employer needs.

What are the positions in a call center?

Call centers typically have various positions including Customer Service Representatives, Technical Support Agents, Team Leaders, Supervisors, and Quality Assurance Analysts. These roles involve handling customer inquiries, resolving issues, and ensuring service quality, often requiring skills in communication and familiarity with call center software tools.

What cities are hiring for Call Center Staff jobs?

Cities with the most Call Center Staff job openings:

What states have the most Call Center Staff jobs?

States with the most job openings for Call Center Staff jobs include:

What are popular job titles related to Call Center Staff jobs?

For Call Center Staff jobs, the most frequently searched job titles are:

Call Center Staff jobs near you
Infographic showing various Call Center Staff job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 76% Full Time, 16% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

Call Center Team Lead

Houston, TX • On-site

Fccu
See more jobs at Fccuexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

We are currently seeking a Call Center Team Lead to work on-site at our Corporate Headquarters (NW Houston). The Team Lead will supervise the call center staff and aid members in their financial needs. They will supervise the workflow and performance of the call center staff through training, coaching and performance evaluations and assist the department with complex/escalated calls and work with Call Center management to manage all department activities, including meeting or exceeding established goals. The qualified candidate must have three to five years of Call Center or related experience, supervisory experience is preferred. Rotating Saturdays are required.
Minimum Qualifications:
Education

  • High School graduate or GED equivalent or equivalent work experience.
Experience
  • Minimum of three years of call center or related experience
  • Supervisory experience is strongly preferred
Preferred Certifications
  • None
Join the First Community Credit Union Team
First Community Credit Union is seeking talented professionals to join our growing team across 14 branch locations and corporate offices serving the Houston, Dallas/Fort Worth, San Antonio, and Austin markets. As a progressive financial institution with more than $3 billion in assets and over 190,000 members, we are committed to delivering exceptional service while investing in the growth and success of our employees.
We offer a comprehensive benefits package designed to support your financial, physical, and personal well-being, including:
  • Medical, dental, and vision insurance
  • Short-term and long-term disability coverage
  • Company-paid life insurance
  • Generous paid time off
  • Paid volunteer time
  • 401(k) plan with an exceptional company match
  • Health and Wellness Program
  • Employee Activity Club

Founded more than 70 years ago serving employees of Spring Branch Independent School District, First Community has grown into one of Texas' leading credit unions, serving members across 41 counties while remaining committed to our core philosophy of People Helping People. We combine innovative digital banking solutions with personalized service, providing our members access to industry-leading online and mobile banking tools, enhanced security features, and a full range of financial products and services.
At First Community, you'll find opportunities to grow your career, make a meaningful impact in the communities we serve, and work alongside a team that values collaboration, innovation, and member service.
Join us and become part of an organization that's making a difference in the lives of our members every day.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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