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Call Center Employee Jobs (NOW HIRING)

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

Customer Call Center Employee We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Omaha, NE · On-site

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Elkhorn, NE · On-site

$15.25 - $19/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Village Pointe Toyota

Call Center Representative

Omaha, NE

$15.25 - $19.25/hr

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Monitor queue volumes, staffing coverage, employee availability, service levels, average speed of ... Knowledge of call center performance indicators, including service level, abandonment, average ...

Alivia Health

Call Center Supervisor

Guaynabo, PR · On-site

Monitor queue volumes, staffing coverage, employee availability, service levels, average speed of ... Knowledge of call center performance indicators, including service level, abandonment, average ...

The Sydney Call Centre

Remote Call Center Representative

$16.50 - $20.50/hr

The employee may occasionally be required to move about the office to accomplish tasks; reach in ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... The employee is occasionally required to stand, walk, and reach with hands and arms. The noise ...

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Call Center Employee information

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How much do call center employee jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center employee in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call center employee do?

A Call Center Employee is responsible for handling incoming and outgoing customer calls for a company. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They often work with scripts and computer systems to assist customers efficiently. Good communication skills, patience, and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a call center employee, and why are they important?

To thrive as a Call Center Employee, you need strong verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call scripting tools, and phone systems is usually required. Patience, resilience, and a positive attitude help individuals excel in managing challenging customer interactions and maintaining professionalism under pressure. These skills and qualities are essential for delivering excellent customer service, meeting performance targets, and ensuring customer satisfaction.

What are some common challenges faced by call center employees and how are they typically supported in overcoming them?

Call center employees often encounter challenges such as managing high call volumes, handling difficult or frustrated customers, and meeting strict performance metrics. Many organizations address these challenges by providing comprehensive training, access to knowledge bases, and regular coaching sessions. Additionally, teams usually have supervisors or team leads available to offer guidance and support, fostering a collaborative environment. Peer support and opportunities for skill development are also common, helping employees continuously improve and adapt.

What are popular job titles related to Call Center Employee jobs?

For Call Center Employee jobs, the most frequently searched job titles are:

Call Center Employee jobs near you
Infographic showing various Call Center Employee job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Elkhorn, NE • On-site

Village Pointe Toyota
See more jobs at Village Pointe Toyotaexternal

$15.25 - $19/hr

Other

Medical, Dental, Retirement, PTO

Posted 29 days ago

Job description

Customer Call Center Employee

We are seeking an experienced customer call center employee with excellent customer service skills and a winning attitude. This individual will receive inbound phone calls to schedule service appointments, they will also make outbound calls to existing customers to set up routine maintenance.

At Village Pointe Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Village Pointe Toyota is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Flexible Work Schedule
  • Saturday Lunches
  • Discounts on products and services
Responsibilities
  • Make outbound phone calls to existing customers in excess of 150 per day
  • Answer inbound service and parts phone inquiries
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Assist the managers with various clerical duties as needed
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
  • Experience with Microsoft Office is a plus
  • Ability to communicate customers' interests needs and requests to management and sales personnel
  • Professional personal appearance
  • Must have previous call center experience
Schedule
  • Monday - Saturday 9:00am to 6:00pm (M-F).
  • Schedule will vary and may change without warning

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