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Call Center Employee Jobs (NOW HIRING)

Family Health Care Centers of Greater Los Angeles, Inc.

Employee Assistance Program * 2 weeks' Vacation * AFLAC Benefits This would be a great opportunity to make a difference with you onboard! Position Title Call Center Supervisor Department Call Center ...

Monumenthealth

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

If you are a current Monument Health employee, please apply via the internal career site by logging ... Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

If you are a current Monument Health employee, please apply via the internal career site by logging ... Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

If you are a current Monument Health employee, please apply via the internal career site by logging ... Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center ... The employee is occasionally required to stand, walk, and reach with hands and arms. The noise ...

Sloane Automotive Group

CALL CENTER

Abington, PA · On-site

$15 - $19.25/hr

Paid training & employee discounts Requirements of the Call Center Customer Service Agent: * Proven customer service experience (minimum 1 - 3 years) * Demonstrate excellent phone and verbal ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

If you are a current Monument Health employee, please apply via the internal career site by logging ... Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 ...

Sloane Automotive

CALL CENTER

Glenside, PA · On-site

$15.25 - $19.50/hr

Paid training & employee discounts Requirements of the Call Center Customer Service Agent: * Proven customer service experience (minimum 1 - 3 years) * Demonstrate excellent phone and verbal ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status ... The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel ...

MV Transportation

Call Center Manager

San Rafael, CA · On-site

$75K - $89K/yr

Responsibilities MV Transportation is seeking a Call Center Manager for proposed business to ... or employee on the basis of race, color, religion, creed, national origin or ancestry, sex ...

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Call Center Employee information

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How much do call center employee jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for call center employee in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call center employee do?

A Call Center Employee is responsible for handling incoming and outgoing customer calls for a company. Their main duties include answering questions, resolving issues, processing orders, and providing information about products or services. They often work with scripts and computer systems to assist customers efficiently. Good communication skills, patience, and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a call center employee, and why are they important?

To thrive as a Call Center Employee, you need strong verbal communication, active listening, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call scripting tools, and phone systems is usually required. Patience, resilience, and a positive attitude help individuals excel in managing challenging customer interactions and maintaining professionalism under pressure. These skills and qualities are essential for delivering excellent customer service, meeting performance targets, and ensuring customer satisfaction.

What are some common challenges faced by call center employees and how are they typically supported in overcoming them?

Call center employees often encounter challenges such as managing high call volumes, handling difficult or frustrated customers, and meeting strict performance metrics. Many organizations address these challenges by providing comprehensive training, access to knowledge bases, and regular coaching sessions. Additionally, teams usually have supervisors or team leads available to offer guidance and support, fostering a collaborative environment. Peer support and opportunities for skill development are also common, helping employees continuously improve and adapt.

What are popular job titles related to Call Center Employee jobs?

For Call Center Employee jobs, the most frequently searched job titles are:

Call Center Employee jobs near you
Infographic showing various Call Center Employee job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

San Diego, CA • On-site

Liberty Military Housing
Real Estate • 1 - 5K employees
Learn more about Liberty Military Housingexternal

$17 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Liberty Military Housing rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

145th of 209 rated real estate companies

Job description

Overview
Liberty Military Housing - Own your passion for service!
About Liberty Military Housing
Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality homes and exceptional service to the families of men and women who serve our country. We're seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you're ready to grow your career and become an employee owner, explore our current opportunities today.
What We Provide You:
Liberty Military Housing is committed to supporting our team members in every aspect of life-from career development to family needs and overall health and wellness. We proudly offer a comprehensive and competitive benefits and incentive package that includes:
  • Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
  • Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
  • 401(k) Retirement Plan with Company Match
  • Education Reimbursement up to $5,250 per year
  • Generous Paid Time Off, including vacation, sick time, and 10 paid holidays
  • Wellness Benefits, including free gym access and additional wellness programs
  • Quarterly & Monthly Bonus Incentives
  • Career Growth Opportunities, Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future
  • Life and AD&D Insurance

Responsibilities
A Day in the Life of a Call Center Representative:
As a Liberty Military Housing Call Center Representative, you will be responsible for providing customer service and assistance to the residents of Liberty Military Housing by addressing their needs and concerns and responding efficiently and accurately. You will also provide administrative support to the district offices nationwide.
Your Responsibilities include, but not limited to:
  • Acts as a conduit for maintenance requests that have errors/concerns and ensures they are brought to the attention of the National Call Center Manager to ensure the proper resolution/review.
  • Effectively communicates with the National Call Center Manager/Immediate Supervisor(s) concerning any resident/employee concerns, comments and needs.
  • Attends monthly call monitoring with Quality Assurance Supervisor to measure performance as directed by the National Call Center Manager.
  • Participates in dispatch schedule to ensure all messages from answering service are responded to correctly and entered in a timely manner.
  • Ensures that company property is not taken or damaged in any way.
  • Maintains a service level of 70% or higher when answering calls within 30 seconds or less.
  • Maintains an average of 5% total calls as compared to all weekly answered calls.
  • Maintains a satisfactory attendance record with minimal tardiness, call outs and unpaid leave.
  • Assists immediate Supervisor with updating and maintaining daily the HOT Items Board and binder.
  • Immediately contacts emergency maintenance personnel as any emergency maintenance situation develops per LMH guidelines.
  • Contact the applicable public service response organization (fire department, police, EMS, etc) in the case of emergency (fire, criminal activity, death, severe water damage, or other major catastrophes) and National Call Center Manager. Follows applicable emergency procedures.
  • Assists National Call Center Manager/Supervisor(s)/Team Lead with special projects as needed.
  • Participates in monthly call coaching goals as outlined by the QA Supervisor and Supervisor/Team Lead.
  • Participates in monthly and any "as needed" training workshops as directed by the National Call Center Manager/Training Supervisor.
  • Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.
  • Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Yardi, Google, Gmail, call center software and other company-related systems).
  • Performs other duties as necessary.

Qualifications
What You Need for Success:
  • High school diploma or GED required.
  • Minimum 6 - 12 months of customer service experience required.
  • Flexible schedule to include weekends and/or evenings (weekends required).
  • Call Center and data experience required.
  • Customer-focused attitude and willingness to serve customers.
  • Must have an understanding of resident needs, knowledge of property locations, and general knowledge of maintenance service categories.
  • Excellent verbal skills and exceptional listening, questioning and call control techniques.
  • Aptitude to handle challenging telephone call situations.
  • Ability to accurately and efficiently process information and tasks
  • Excellent computer (MS Office - Word, Excel and Outlook) and typing (minimum 35 wpm) proficiencies and experience with VoIP phone systems.

Pay Range: $21.00- $24.50

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