ZipRecruiter

Log In

1

Call Center Scheduling Jobs (NOW HIRING)

First Call

Call Center Manager

White House, TN · On-site

Schedule: * Every other weekend rotation: Saturday & Sunday, 8:00 AM - 4:30 PM (CST) * Weekdays: 3 ... Call Center Operations & Team Leadership * Oversee daily call center activities to ensure ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... This role is critical in delivering excellent customer service, scheduling appointments, and ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... This role is critical in delivering excellent customer service, scheduling appointments, and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Coordinate with Fleet and Dispatch teams to schedule vehicle pickups. * Ensure compliance with ...

Snyder's Auto Salvage

Call Center

Del Valle, TX

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Coordinate with Fleet and Dispatch teams to schedule vehicle pickups. * Ensure compliance with ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

This is a temporary, full-time position with a flexible schedule. The call center operates Monday through Friday, 8am to 5pm. Some weekend or evening shifts may be required. The work environment is a ...

SNI USA Inc

Call Center

Saint Petersburg, FL

$18/hr

SNI Companies is looking for temporary Call Center Representatives to support election operations ... Tentatively the first week of December Schedule: Monday - Friday Hours: 8:00 AM - 5:00 PM (1-hour ...

next page

Showing results 1-20

People also search for

All JobsCall Center Scheduling Jobs

Call Center Scheduling information

See salary details

$10

$17

$26

How much do call center scheduling jobs pay per hour?

As of May 30, 2026, the average hourly pay for call center scheduling in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Scheduler, and why are they important?

To thrive as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience in workforce management or scheduling, often supported by a high school diploma or equivalent. Familiarity with workforce management software, call routing systems, and Excel is typically required. Excellent communication, problem-solving abilities, and flexibility are standout soft skills in this position. These competencies are crucial for efficiently managing staff schedules, minimizing service gaps, and ensuring smooth call center operations.

What are some common challenges faced in a call center scheduling role, and how can they be managed effectively?

Call center schedulers often face the challenge of balancing fluctuating call volumes with staff availability, while ensuring adequate coverage during peak times and maintaining employee satisfaction. Managing last-minute changes such as absences or unexpected call spikes requires strong organizational skills and the ability to adapt schedules quickly. Effective use of workforce management software and close collaboration with team leads can help mitigate these challenges by providing real-time insights and fostering proactive communication.

What is call center scheduling?

Call center scheduling is the process of planning and organizing work shifts for call center agents to ensure that the right number of staff are available to handle customer calls at any given time. This involves forecasting call volumes, creating shift patterns, and managing agent availability to maintain efficient operations. Effective call center scheduling helps reduce wait times for customers, improves service quality, and optimizes labor costs for the business.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate brokers, financial advisors, or insurance agents can earn $10,000 or more per month without requiring a college degree, especially with experience and strong client networks. Additionally, skilled trades like certain construction or electrical work, or entrepreneurship in small businesses, can also reach this income level, often depending on market demand and individual performance.

What is the difference between Call Center Scheduling vs Call Center Customer Service Representative?

AspectCall Center SchedulingCall Center Customer Service Representative
Primary RolePlanning and managing staff schedulesAssisting customers with inquiries and issues
Required SkillsScheduling software, organizational skillsCommunication, problem-solving
Work EnvironmentOffice-based, administrativeCall center, customer-facing
CertificationsNone typically requiredCustomer service certifications optional

While Call Center Scheduling focuses on staff planning and resource management, Call Center Customer Service Representatives handle direct customer interactions. Both roles are essential in call center operations but differ in responsibilities and skill sets.

More about Call Center Scheduling jobs
What cities are hiring for Call Center Scheduling jobs? Cities with the most Call Center Scheduling job openings:
What states have the most Call Center Scheduling jobs? States with the most job openings for Call Center Scheduling jobs include:
What job categories do people searching Call Center Scheduling jobs look for? The top searched job categories for Call Center Scheduling jobs are:
Call Center Scheduling jobs near you
Call Center Operator - Healthcare

Call Center Operator - Healthcare

Mercy Medical Center

Lutherville, MD

$26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 days ago

Job description

Summary


Join Our Team at Mercy Medical Center – Now Hiring a Call Center Operator for our Lutherville location! 

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.


Responsibilities


The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a  key component to the overall patient experience. Responsibilities include:

  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task. 


Requirements
  • High School Diploma or GED
  • A minimum of one year experience preferably in a medical office setting
  •  

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Reimbursement for tuition, books and fees
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:
  • High School Diploma or GED
  • A minimum of one year experience preferably in a medical office setting
  •  
Education:UNAVAILABLEEmployment Type: FULL_TIME

Apply