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Call Center Scheduling Jobs (NOW HIRING)

Monumenthealth

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD

$17.62 - $21.40/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.62 - $21.40 Call Center Specialist I $17.62-$20.25, Call Center Specialist ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $17.79 - $21.58 Call Center Specialist I $17.79-$20.45, Call Center Specialist ...

Image Care Centers

Call Center Scheduler

Hackettstown, NJ · On-site

$17 - $21.75/hr

ImageCare Radiology Seeking Several Full-Time Call Center Schedulers and Part-Time Call Center ... scheduling, patient communications, and account updates. Ensure a smooth and professional ...

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Call Center Scheduling information

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How much do call center scheduling jobs pay per hour?

As of May 30, 2026, the average hourly pay for call center scheduling in the United States is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Center Scheduler, and why are they important?

To thrive as a Call Center Scheduler, you need strong organizational skills, attention to detail, and experience in workforce management or scheduling, often supported by a high school diploma or equivalent. Familiarity with workforce management software, call routing systems, and Excel is typically required. Excellent communication, problem-solving abilities, and flexibility are standout soft skills in this position. These competencies are crucial for efficiently managing staff schedules, minimizing service gaps, and ensuring smooth call center operations.

What are some common challenges faced in a call center scheduling role, and how can they be managed effectively?

Call center schedulers often face the challenge of balancing fluctuating call volumes with staff availability, while ensuring adequate coverage during peak times and maintaining employee satisfaction. Managing last-minute changes such as absences or unexpected call spikes requires strong organizational skills and the ability to adapt schedules quickly. Effective use of workforce management software and close collaboration with team leads can help mitigate these challenges by providing real-time insights and fostering proactive communication.

What is call center scheduling?

Call center scheduling is the process of planning and organizing work shifts for call center agents to ensure that the right number of staff are available to handle customer calls at any given time. This involves forecasting call volumes, creating shift patterns, and managing agent availability to maintain efficient operations. Effective call center scheduling helps reduce wait times for customers, improves service quality, and optimizes labor costs for the business.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate brokers, financial advisors, or insurance agents can earn $10,000 or more per month without requiring a college degree, especially with experience and strong client networks. Additionally, skilled trades like certain construction or electrical work, or entrepreneurship in small businesses, can also reach this income level, often depending on market demand and individual performance.

What is the difference between Call Center Scheduling vs Call Center Customer Service Representative?

AspectCall Center SchedulingCall Center Customer Service Representative
Primary RolePlanning and managing staff schedulesAssisting customers with inquiries and issues
Required SkillsScheduling software, organizational skillsCommunication, problem-solving
Work EnvironmentOffice-based, administrativeCall center, customer-facing
CertificationsNone typically requiredCustomer service certifications optional

While Call Center Scheduling focuses on staff planning and resource management, Call Center Customer Service Representatives handle direct customer interactions. Both roles are essential in call center operations but differ in responsibilities and skill sets.

More about Call Center Scheduling jobs
What cities are hiring for Call Center Scheduling jobs? Cities with the most Call Center Scheduling job openings:
What states have the most Call Center Scheduling jobs? States with the most job openings for Call Center Scheduling jobs include:
What job categories do people searching Call Center Scheduling jobs look for? The top searched job categories for Call Center Scheduling jobs are:
Call Center Scheduling jobs near you

Call Center Representatives Needed

Workforce Development Board Of Herkimer, Madison, And Oneida Counties, Inc.

Utica, NY

$16.25 - $20.50/hr

Other

Posted 23 days ago

Job description

Call Center Representatives Needed

Tidal Basin Group has an immediate need for Call Center Representatives in their Utica, NY, office.

"IMMEDIATE OPPORTUNITY!!! Do you like making an impact on someone's life? Can you work under pressure? If so, our Call Center Representative position may be perfect for you, and we invite you to apply and join our rapidly growing team!

As a Call Center Representative, you will utilize your root cause analysis and critical thinking skills to manage inbound calls in our state-of-art contact center while supporting a federal and state government contract. If you enjoy helping others, you will find this role to be challenging and rewarding."

Job Responsibilities and Duties
  • Answer incoming phone calls and respond to customer's email.
  • Management and resolve customer complaints.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable software.
  • Process orders, forms, and application.
  • Route calls to appropriate department.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary.
  • Complete call logs and reports.
  • Assist customers by researching issues, exploring answers, and providing information and alternative solutions.
  • Actively listen to the callers.
  • Adhere to department and company guidelines.
  • Adhere to established customer service and documentation standards within required time frames.
  • Adhere to contact center scheduling, ensure telephone coverage during contact center hours of operations.
  • Perform clerical or administrative task as assigned.
  • Other duties as assigned.
Call Center Agent Qualifications and Skills

• High school diploma or equivalent.

• Proficient in relevant computer applications.

• Must be available between the hours of 8:00am – 9:00pm EST.

• 1-3 years of previous experience in customer service.

• Knowledge of customer service practices and principles.

• Excellent data entry and typing skills.

• Superior listening, verbal, and written communication skills.

• Ability to handle stressful situations appropriately.

• Polished phone etiquette and grammar and strong computer data entry skills.

• Strong attention to detail, time management, and decision-making skills.

• Must be comfortable working in a fast-paced, high-volume call center.

• Ability to demonstrate both empathy and professionalism.

Preferred: • Professional Proficiency in English, Spanish and Creole/French languages.

• Previous experience in a Disaster Recovery call center, however not required.

• Prior call enter experience preferred.

• Case management experience preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

Location: Utica Business Park.

Start as soon as June 20th. More positions to come.

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