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Call Center Reservation Agent Jobs (NOW HIRING)

Peppermill & Western Village

Reservations Agent

Reno, NV · On-site

$16 - $20/hr

This position has up to a $1,000 hiring bonus The Reservation Agent is responsible for providing efficient and friendly service to all guests who contact the Call Center by making hotel reservations ...

Independent Living Systems LLC

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

Call Center Agent We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida ...

Granby Ranch

Ticket & Reservation Agent

Granby, CO · On-site

$18/hr

Ticket & Reservation Agent Reports To: Commercial Operations Manager Department: Tickets ... ticket or reservation center office. * Ensure every guest has a signed waiver and has photo ...

Costco Wholesale Corporation

Reservation Agent

Issaquah, WA · On-site

$18.50 - $23/hr

Position Summary Costco Travel is seeking individuals to join the reservation staff to assist ... paced call center environment. Join the team and share knowledge and skills as an active team ...

Independent Living Systems

Call Center Agent

Miami, FL · On-site

$14.25 - $19/hr

We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is ...

Granby Ranch

Ticket & Reservation Agent

Granby, CO · On-site

$18/hr

Description Ticket & Reservation Agent Reports To: Commercial Operations Manager Department ... ticket or reservation center office. * Ensure every guest has a signed waiver and has photo ...

AZ Living

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent We are seeking a motivated and customer-focused Call Center Agent to join our real estate team. The ideal candidate will be responsible for handling inbound and outbound calls ...

Talkishco

Call Center Agent

Jersey City, NJ · On-site

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center Supervisor Position Summary: We are looking for a skilled and dedicated Call Center Agent to join our ...

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

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Call Center Reservation Agent information

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How much do call center reservation agent jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for call center reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a call center reservation agent do?

A Call Center Reservation Agent assists customers over the phone or online with booking reservations for services such as hotels, flights, car rentals, or events. They provide information about availability, pricing, and policies, and handle changes or cancellations as needed. Agents are also responsible for resolving customer inquiries and ensuring a positive booking experience. Excellent communication and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a call center reservation agent, and why are they important?

To thrive as a Call Center Reservation Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and basic computer applications is typically required. Outstanding active listening, patience, and problem-solving abilities help agents handle customer inquiries efficiently and foster positive experiences. These skills are crucial for ensuring customer satisfaction, accuracy in reservations, and maintaining a professional company image.

What are some common challenges faced by call center reservation agents, and how can they be managed effectively?

Call Center Reservation Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying updated on rapidly changing reservation systems or policies. To manage these effectively, agents typically receive regular training, use scripts and software tools to streamline processes, and rely on support from supervisors and team members. Strong communication skills and stress management techniques are also important for maintaining professionalism and delivering excellent service in a fast-paced environment.

What is the difference between Call Center Reservation Agent vs Customer Service Representative?

AspectCall Center Reservation AgentCustomer Service Representative
CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentCall centers, booking officesRetail, call centers, service desks
Industry UsageTravel, hospitality, transportationRetail, telecom, banking
Primary FocusBooking reservations, schedulingHandling inquiries, resolving issues

While both roles involve customer interaction via phone, a Call Center Reservation Agent specializes in booking and scheduling services, often in travel or hospitality industries. Customer Service Representatives handle a broader range of customer inquiries and support across various sectors. The key difference lies in the primary responsibilities and industry focus, though both require strong communication skills and basic computer knowledge.

What cities are hiring for Call Center Reservation Agent jobs?

Cities with the most Call Center Reservation Agent job openings:

What states have the most Call Center Reservation Agent jobs?

States with the most job openings for Call Center Reservation Agent jobs include:

What are popular job titles related to Call Center Reservation Agent jobs?

For Call Center Reservation Agent jobs, the most frequently searched job titles are:

Call Center Reservation Agent jobs near you
Infographic showing various Call Center Reservation Agent job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Reservation Agent - Aspen Hospitality

Basalt, CO • On-site

Aspen Hospitality
See more jobs at Aspen Hospitalityexternal

$22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Reservation Agent - Aspen Hospitality

The Reservation Agent provides timely and accurate service to potential guests making reservation inquires for the Limelight Aspen, Limelight Ketchum, Limelight Snowmass, Limelight Denver, Limelight Boulder, Limelight Mammoth, The Little Nell Hotel, and Residences at The Little Nell. This role serves as a highly motivated team member ensuring guest inquiries and sales leads are answered in an appropriate fashion for the department as a whole. This position reports to the Assistant Director of Reservations.

The targeted pay rate for this position is $22.00 per hour plus commission. Actual pay will be dependent on budget and experience.

This position is hybrid and can either be based out of our Reservations office in Basalt, CO or remote in Boulder or Denver, CO.

Essential Job Functions/Key Job Responsibilities include: Answer inbound guest calls with expert product knowledge and exceptional service standards; Maintain a professional demeanor while delivering the highest caliber of guest service at every touchpoint; Support the daily operations of the reservations office in accordance with workload and business demands; Utilize available resources and systems to research and resolve reservation inquiries and guest concerns; Qualify callers by asking targeted questions to understand their lodging preferences and needs; Close each call by confirming the booking at the appropriate moment, or by capturing the caller's contact information for follow-up; Drive sales conversions while effectively communicating guest needs to elevate the overall guest experience; Send confirmation emails and relevant information for completed reservations or guest inquiries; Respond to all guest inquiries, whether by phone or email, within 24 hours; Uphold and maintain service standards consistent with Forbes Five-Star and AAA Five-Diamond recognition; Accurately complete bookings for all market segments, including groups, travel agents, and corporate partners; Coordinate communication between appropriate departments to troubleshoot and resolve issues; Promptly notify management of guest comments or complaints to ensure timely resolution; Complete additional tasks and projects assigned by leadership, and provide support to other departments as business needs require; Other duties as assigned.

Education & Experience Requirements include: Two-year college degree preferred; Previous hotel reservation experience preferred, phone sales experience a plus.

Knowledge, Skills & Abilities include: Ability to create an environment of trust; Ability to multitask, prioritize, and delegate; Competent with computer programs such as Microsoft Office; Ability to work with people of all levels with professional presentation; Familiar with all policies and procedures for the Reservation Department; Ability to foster teamwork and collaboration among various departments; Ability to maintain composure in stressful situations; Willingness and ability to accept and apply feedback; Proven ability to make sound decisions; Ability to manage workload with a high degree of independence; Ability to foster a high level of collaboration across all levels of the organization.

Work Environment & Physical Demands include: Ability to stand, type and sit at desk/computer for most of the work shift executing repetitive movements; No adverse or hazardous conditions; Not required, but preferred to be able to occasionally lift, push or pull 25 lbs. individually or with assistance.

Job Benefits include: Enrollment dates differ across the various programs. Health, Dental and Vision Insurance Programs; Flexible Spending Account Programs; Life Insurance Programs; Paid Time Off Programs; Paid Leave Programs; 401(k) Savings Plan; Employee Ski Pass and Dependent Ski Passes; Other company perks.

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