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Call Center Reservation Agent Jobs in Michigan (NOW HIRING)

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

Call Center Agent The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$14 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Outdoor Adventures

Call Center Agent

Bay City, MI · On-site

$12.50 - $16.50/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Outdoor Adventures, Inc.

Call Center Agent

Bay City, MI

$13.75 - $18.25/hr

Call Center Agent Location: Bay City, MI, 48708 Job Overview We are seeking a motivated and customer-focused Call Center Agent to join our team in Bay City, MI. The ideal candidate will be ...

Air Conditioning Contractors of America

$17 - $21/hr

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in ...

Professional Moving & Storage

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

We are seeking a Call Center Agent to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Professional Moving & Storage

Call Center Agent

Detroit, MI · On-site

$14.75 - $19.50/hr

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Responsibilities:

Pinnacle GI Partners

Call Center Agent

Rochester Hills, MI · On-site

$13.75 - $18.25/hr

The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing ...

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Call Center Reservation Agent information

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How much do call center reservation agent jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center reservation agent in Michigan is $15.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What does a call center reservation agent do?

A Call Center Reservation Agent assists customers over the phone or online with booking reservations for services such as hotels, flights, car rentals, or events. They provide information about availability, pricing, and policies, and handle changes or cancellations as needed. Agents are also responsible for resolving customer inquiries and ensuring a positive booking experience. Excellent communication and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a call center reservation agent, and why are they important?

To thrive as a Call Center Reservation Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and basic computer applications is typically required. Outstanding active listening, patience, and problem-solving abilities help agents handle customer inquiries efficiently and foster positive experiences. These skills are crucial for ensuring customer satisfaction, accuracy in reservations, and maintaining a professional company image.

What are some common challenges faced by call center reservation agents, and how can they be managed effectively?

Call Center Reservation Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying updated on rapidly changing reservation systems or policies. To manage these effectively, agents typically receive regular training, use scripts and software tools to streamline processes, and rely on support from supervisors and team members. Strong communication skills and stress management techniques are also important for maintaining professionalism and delivering excellent service in a fast-paced environment.

What is the difference between Call Center Reservation Agent vs Customer Service Representative?

AspectCall Center Reservation AgentCustomer Service Representative
CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentCall centers, booking officesRetail, call centers, service desks
Industry UsageTravel, hospitality, transportationRetail, telecom, banking
Primary FocusBooking reservations, schedulingHandling inquiries, resolving issues

While both roles involve customer interaction via phone, a Call Center Reservation Agent specializes in booking and scheduling services, often in travel or hospitality industries. Customer Service Representatives handle a broader range of customer inquiries and support across various sectors. The key difference lies in the primary responsibilities and industry focus, though both require strong communication skills and basic computer knowledge.

Call Center Reservation Agent jobs near you
Infographic showing various Call Center Reservation Agent job openings in Michigan as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $31,625 per year, or $15.2 per hour.

Call Center Agent

Clinton, MI • On-site

Air Conditioning Contractor
Non-Profits • 11 - 50 employees
Learn more about Air Conditioning Contractorexternal

$17 - $21/hr

Other

Re-posted 19 days ago

Job description

Call Center Agent

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan.

Benefits

  • Paid Training
  • Careers Advancement Opportunities
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include:

  • Assisting the Call Center Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Performing related staff-level duties as directed by the Call Center Manager.

Job Qualifications:

  • Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
  • Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
  • Current (state) driver's license.

Compensation: $17.00 - $21.00 per hour

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