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Call Center Reservation Agent Jobs (NOW HIRING)

Campland on the Bay

Reservation Agent

San Diego, CA

$19 - $21.24/hr

Reservation Agent San Diego, CA 92109 Overview Salary Range $19.00 - $21.24 Hourly Description ... Ideal candidates will have prior experience working in a hotel reservations call center or at a ...

Premiere 1 Limousine

Reservation Agent

Middletown, PA

$15.50 - $19.25/hr

Reservation Agent For 20 years, Premiere #1 Limousine Service has provided luxury transportation ... Phone Call Management * Quick and Accurate Reservations Entry * Providing Excellent Customer ...

U-Haul

Call Center Agent

Irving, TX

$14.50 - $19/hr

Call Center Agent U-Haul is looking for someone who enjoys being part of a team, provides ... If this sounds like you, then consider joining U-Haul as a Reservation Manager Agent! U-Haul offers ...

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Come join our team as our next Reservations Agent at the AT&T Hotel and Conference Center, located ... Answers all incoming reservation calls, providing prompt and courteous service. Books all group and ...

AT&T Hotel & Conference Center

Reservation Agent

Austin, TX · On-site

$15.75 - $19.75/hr

Come join our team as our next Reservations Agent at the AT&T Hotel and Conference Center, located ... Answers all incoming reservation calls, providing prompt and courteous service. Books all group and ...

Landry's, LLC.

Call Center Agent

Laughlin, NV · On-site

$13.75 - $18/hr

Overview Hotel Reservation / Call Center Agents Hotel Reservation / Call Center Agents support our ... front desk agent, or equivalent work experience. * Exceptional Customer Service skills are ...

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Call Center Reservation Agent information

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How much do call center reservation agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call center reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Call Center Reservation Agent do?

A Call Center Reservation Agent assists customers over the phone or online with booking reservations for services such as hotels, flights, car rentals, or events. They provide information about availability, pricing, and policies, and handle changes or cancellations as needed. Agents are also responsible for resolving customer inquiries and ensuring a positive booking experience. Excellent communication and customer service skills are essential for this role.

What is the difference between Call Center Reservation Agent vs Customer Service Representative?

AspectCall Center Reservation AgentCustomer Service Representative
CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentCall centers, booking officesRetail, call centers, service desks
Industry UsageTravel, hospitality, transportationRetail, telecom, banking
Primary FocusBooking reservations, schedulingHandling inquiries, resolving issues

While both roles involve customer interaction via phone, a Call Center Reservation Agent specializes in booking and scheduling services, often in travel or hospitality industries. Customer Service Representatives handle a broader range of customer inquiries and support across various sectors. The key difference lies in the primary responsibilities and industry focus, though both require strong communication skills and basic computer knowledge.

What are some common challenges faced by Call Center Reservation Agents, and how can they be managed effectively?

Call Center Reservation Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying updated on rapidly changing reservation systems or policies. To manage these effectively, agents typically receive regular training, use scripts and software tools to streamline processes, and rely on support from supervisors and team members. Strong communication skills and stress management techniques are also important for maintaining professionalism and delivering excellent service in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Call Center Reservation Agent, and why are they important?

To thrive as a Call Center Reservation Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and basic computer applications is typically required. Outstanding active listening, patience, and problem-solving abilities help agents handle customer inquiries efficiently and foster positive experiences. These skills are crucial for ensuring customer satisfaction, accuracy in reservations, and maintaining a professional company image.
What cities are hiring for Call Center Reservation Agent jobs? Cities with the most Call Center Reservation Agent job openings:
What states have the most Call Center Reservation Agent jobs? States with the most job openings for Call Center Reservation Agent jobs include:
Call Center Reservation Agent jobs near you
Infographic showing various Call Center Reservation Agent job openings in the United States as of May 2026, with employment types broken down into 9% As Needed, 83% Full Time, 6% Part Time, and 2% Temporary. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.
Call Center Reservation Agent

Call Center Reservation Agent

Cross Sound Ferry Services

New London, CT

$18/hr

Other

Posted 8 days ago

Job description

Job Openings >> Call Center Reservation Agent
Call Center Reservation Agent
Summary
Title: Call Center Reservation Agent ID: 1002 Location: New London, CT Department: Reservations
More about this job >
Description

Seasonal Call Center Reservation Agent

Cross Sound Ferry is seeking reliable, highly motivated individuals in our call center for our 2026 season. The job of a reservation agent focuses on customer service and assisting to ensure a positive experience. You will assist customers over the phone who are traveling in between New London, CT and Orient, NY, as well as our seasonal Block Island trips and Lighthouse Cruises. Must have excellent communication skills, as well as some experience with computers. Call center experience preferred. This seasonal position will be part time with more hours available during summer. Must be willing to work weekends, holidays, and evening hours.
Starting Rate: $18.00/hr

Primary duties include, but not limited to:

  • Pleasantly answer the phone and guide customer through the reservation process
  • Answer any and all questions regarding travel, vessels, and company policy/procedure
  • Book new travel, change/cancel existing reservations
  • Enter payment information
  • Sign customers up for our Rewards Program; explain benefits of program
  • Explain all current promotions
  • Advise customers how to use company website
  • Explain different services that we offer
  • Resolve customer complaints, guide them and provide any relevant info
  • Report any issues/security issues to management
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