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Call Center Reservation Agent Jobs (NOW HIRING)

Landry's

Call Center Agent

Laughlin, NV

$13.50 - $18/hr

Overview Hotel Reservation / Call Center Agents Hotel Reservation / Call Center Agents support our ... front desk agent, or equivalent work experience. * Exceptional Customer Service skills are ...

Premiere #1 Limousine Service

Reservation Agent

Middletown, PA · On-site

$15.50 - $19.25/hr

... Agent to provide exceptional customer service to our clients as you facilitate the reservation ... Phone Call Management * Quick and Accurate Reservations Entry * Providing Excellent Customer ...

Premiere #1 Limousine Service

Reservation Agent

Middletown, PA · On-site

$15.50 - $19.25/hr

... Agent to provide exceptional customer service to our clients as you facilitate the reservation ... Phone Call Management * Quick and Accurate Reservations Entry * Providing Excellent Customer ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV · On-site

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the ... Track and log Reservation Agent call stats, errors, absenteeism, and call quality scores * Monitor ...

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How much do call center reservation agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for call center reservation agent in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a Call Center Reservation Agent do?

A Call Center Reservation Agent assists customers over the phone or online with booking reservations for services such as hotels, flights, car rentals, or events. They provide information about availability, pricing, and policies, and handle changes or cancellations as needed. Agents are also responsible for resolving customer inquiries and ensuring a positive booking experience. Excellent communication and customer service skills are essential for this role.

What is the difference between Call Center Reservation Agent vs Customer Service Representative?

AspectCall Center Reservation AgentCustomer Service Representative
CredentialsHigh school diploma, basic computer skillsHigh school diploma, communication skills
Work EnvironmentCall centers, booking officesRetail, call centers, service desks
Industry UsageTravel, hospitality, transportationRetail, telecom, banking
Primary FocusBooking reservations, schedulingHandling inquiries, resolving issues

While both roles involve customer interaction via phone, a Call Center Reservation Agent specializes in booking and scheduling services, often in travel or hospitality industries. Customer Service Representatives handle a broader range of customer inquiries and support across various sectors. The key difference lies in the primary responsibilities and industry focus, though both require strong communication skills and basic computer knowledge.

What are some common challenges faced by Call Center Reservation Agents, and how can they be managed effectively?

Call Center Reservation Agents often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying updated on rapidly changing reservation systems or policies. To manage these effectively, agents typically receive regular training, use scripts and software tools to streamline processes, and rely on support from supervisors and team members. Strong communication skills and stress management techniques are also important for maintaining professionalism and delivering excellent service in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a Call Center Reservation Agent, and why are they important?

To thrive as a Call Center Reservation Agent, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, reservation systems, and basic computer applications is typically required. Outstanding active listening, patience, and problem-solving abilities help agents handle customer inquiries efficiently and foster positive experiences. These skills are crucial for ensuring customer satisfaction, accuracy in reservations, and maintaining a professional company image.
What cities are hiring for Call Center Reservation Agent jobs? Cities with the most Call Center Reservation Agent job openings:
What states have the most Call Center Reservation Agent jobs? States with the most job openings for Call Center Reservation Agent jobs include:
Call Center Reservation Agent jobs near you

Reservation Agent

Premiere #1 Limousine Service

Middletown, PA • On-site

$17 - $18/hr

Full-time

Posted 6 days ago

Job description

For 20 years, Premiere #1 Limousine Service has provided luxury transportation services in the Harrisburg, Hershey, York, Lancaster, Gettysburg and Carlisle areas. If you're looking for luxury, comfort, and worry-free transportation, this is the limo service for you!

It is the primary responsibility of the Reservations Agent to provide exceptional customer service to our clients as you facilitate the reservation process. All duties are to be performed in accordance with company policies, practices and procedures.

DUTIES

  1. Phone Call Management
  2. Quick and Accurate Reservations Entry
  3. Providing Excellent Customer Service to all Clients
  4. Providing Dispatch Support
  5. Upselling Packages and VIP Services
  6. Trip Management and Administration

QUALIFICATIONS

  1. Knowledge of local area and routes strongly preferred
  2. Excellent attention to detail required
  3. Excellent customer service skills required
  4. 40 WPM typing skills required
  5. Education: High School Diploma or equivalent required
  6. Experience: 1-3 years related experience preferred
  7. Certification/Licensure: N/A
  8. Software/Hardware: An understanding of MS Office Applications

Job Posted by ApplicantPro