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Call Center Representative Jobs in Decatur, GA (NOW HIRING)

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How much do call center representative jobs pay per hour?

As of May 31, 2026, the average hourly pay for call center representative in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.
More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Decatur, GA? The most popular types of Call Center Representative jobs in Decatur, GA are:
What are popular job titles related to Call Center Representative jobs in Decatur, GA? For Call Center Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Representative jobs in Decatur, GA look for? The top searched job categories for Call Center Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Representative jobs? Cities near Decatur, GA with the most Call Center Representative job openings:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Decatur, GA as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.
Bilingual Medical Call Center Intake Specialist

Bilingual Medical Call Center Intake Specialist

Ortho Sport and Spine Physicians

Atlanta, GA • On-site

Full-time

Posted 19 days ago

Job description

Description
Medical Call Center Representative
Join the OSSP Team!
Ortho Sport & Spine Physicians is a nationally recognized center of excellence in orthopedic sports medicine, spine surgery, and interventional spine care. With locations across the United States, our team is dedicated to providing state-of-the-art, minimally invasive treatments that help patients return to active, pain-free lives.
We are currently seeking compassionate, energetic, and patient-focused Medical Call Center Representatives to join our growing team! This role is critical in creating an exceptional first impression for our patients and ensuring every interaction reflects the high standard of care OSSP is known for.
Position Summary
The Medical Call Center Representative serves as the first point of contact for patients calling our healthcare facilities. This individual plays a key role in delivering an outstanding patient experience by assisting with scheduling, answering questions, providing support, and ensuring patients feel welcomed and cared for from their very first interaction.
The ideal candidate is professional, detail-oriented, organized, and thrives in a fast-paced healthcare environment while maintaining a positive and compassionate attitude.
Key Responsibilities
  • Schedule appointments for both new and established patients across multiple OSSP locations.
  • Gather and verify patient information in preparation for upcoming appointments.
  • Handle a high volume of inbound and outbound calls professionally and efficiently.
  • Provide exceptional customer service while assisting patients with questions, concerns, and scheduling needs.
  • Listen attentively to patient concerns and help guide them toward appropriate solutions and next steps.
  • Process and maintain patient documentation including work status updates, FMLA paperwork, treatment plans, and related records.
  • Verify patient insurance coverage and ensure accurate documentation of benefits information.
  • Assist with the referral coordination process as needed.
  • Maintain accurate records and documentation within company systems.
  • Collaborate with clinical and administrative teams to support efficient patient workflow and continuity of care.
  • Perform additional duties and special projects as assigned.

What We're Looking For
  • High school diploma or GED required
  • Previous healthcare, medical office, or call center experience preferred
  • Strong interpersonal and communication skills
  • Ability to communicate clearly, professionally, and compassionately with patients and team members
  • Highly organized with strong attention to detail
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong customer service mindset with a passion for helping others
  • Ability to maintain confidentiality and professionalism at all times
  • Bilingual (English/Spanish) strongly preferred

Why OSSP?
At OSSP, we believe our people are the foundation of our success. We are committed to fostering a collaborative, supportive, and growth-oriented environment where team members are empowered to make a meaningful impact every day.
If you are passionate about patient care, enjoy helping others, and want to grow with a dynamic healthcare organization, we would love to hear from you!
Physical Requirements
The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job responsibilities.
While performing the duties of this role, employees may occasionally be required to:
  • Sit for extended periods of time
  • Use hands and arms for repetitive motion and computer use
  • Communicate effectively verbally and in writing
  • Maintain visual focus for extended computer use, including close and distance vision

Equal Opportunity Employer
Ortho Sport & Spine Physicians is an Equal Opportunity Employer and values diversity at all levels of the organization. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.
Required Skills
Must Have Call Center Experience

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