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Call Center Representative Jobs in Decatur, GA (NOW HIRING)

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Call Center Manager

Atlanta, GA · On-site

Manage and lead a team of call center representatives * Develop and implement strategies to improve customer service and satisfaction * Monitor and analyze call center performance metrics to identify ...

RemX

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Bilingual Call Center Representative

Sandy Springs, GA · On-site

$19/hr

Previous call center or contact center experience required. * Strong verbal communication skills with a professional and engaging phone presence. * Excellent written communication skills.

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Eagle Resource Group

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Bilingual Call Center Supervisor

Atlanta, GA · On-site

$21.60/hr

The Bilingual Call Center Supervisor oversees a small team of 1-10 call center representatives, ensuring efficient operations and excellent customer service. Reporting directly to the Call Center ...

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All JobsCall Center Representative JobsCall Center Representative Jobs in Decatur, GA

Call Center Representative information

See Decatur, GA salary details

$10

$17

$24

How much do call center representative jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for call center representative in Decatur, GA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $18.80 per hour, depending on experience, location, and employer.

How can I make 2000 a week working from home?

A Call Center Representative can potentially earn $2,000 a week by working full-time hours, often 40 or more hours, and handling high-volume or specialized customer service tasks. Increasing income may involve gaining skills in sales, technical support, or using multiple platforms, and working for companies that offer performance-based bonuses or commissions.

What are the key skills and qualifications needed to thrive as a Call Center Representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are Call Center Representatives?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What jobs pay 4000 a week without a degree?

A Call Center Representative typically does not earn $4,000 a week without additional experience or bonuses. High-paying roles that can reach this level without a degree are rare and often involve specialized skills, sales commissions, or management positions in fields like sales, real estate, or certain trades. Most jobs offering such high weekly pay require significant experience, certifications, or entrepreneurial effort.

What is the highest paying call center job?

The highest paying call center jobs typically involve supervisory, managerial, or specialized roles such as call center managers, operations directors, or technical support managers, which can earn significantly higher salaries than entry-level positions. These roles often require leadership skills, industry experience, and sometimes certifications, with salaries varying based on company size and location.

What are some common challenges faced by Call Center Representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

What do call center representatives do?

Call center representatives handle customer inquiries, provide information about products or services, and resolve issues over phone, email, or chat. They use communication skills and often work with customer management software to document interactions and ensure customer satisfaction.

What Is the Job of a Call Center Representative?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

More about Call Center Representative jobs
What are the most commonly searched types of Call Center Representative jobs in Decatur, GA? The most popular types of Call Center Representative jobs in Decatur, GA are:
What are popular job titles related to Call Center Representative jobs in Decatur, GA? For Call Center Representative jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Call Center Representative jobs in Decatur, GA look for? The top searched job categories for Call Center Representative jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Call Center Representative jobs? Cities near Decatur, GA with the most Call Center Representative job openings:
Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Decatur, GA as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 74% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $36,375 per year, or $17.5 per hour.

Call Center Representative - Tucker, GA

BEST FOOT FORWARD SOLUTION SERVICES LLC

Tucker, GA • On-site

$15 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Description:

In our outbound call center, Call Center Representatives will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.

Pay Rate: $18.00 per hour + overtime and bonus opportunities


Responsibilities

  • Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
  • Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
  • Ensure the security of customer information and regularly update reports.
  • Understand state and federal laws about HIPPA and skip-tracing activities.
  • Performs other related duties as required.
Requirements:
  • Has prior call center, collections, or skip tracing experience/knowledge (preferred).
  • Speaks fluent English and Spanish or other language.
  • Demonstrates excellent written and verbal communication skills.
  • Maintains strong computer skills and is proficient in Microsoft Office or related software/databases is a must.
  • Exhibits integrity and discretion in handling confidential medical information.
  • Is a team player with a strong work ethic and a positive attitude.
  • Possesses exceptional time management skills, demonstrates punctuality, and has reliable transportation to and from work.
  • Can pass a background check and drug screening (positive THC tests will not disqualify employment).

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance