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Call Center Quality Assurance Jobs in Indiana (NOW HIRING)

Join Parachute

Center Quality Manager

Jeffersonville, IN · On-site

$50K - $55K/yr

Perform final QA review and release of all product shipments and associated documents to ensure shipment meets regulatory and customer specifications. * Collaborate with the Center Director to ...

Join Parachute

Center Quality Manager

Marion, IN · On-site

$50K - $55K/yr

What You'll Do As the Center Quality Assurance Supervisor, you'll own the regulatory and compliance program at the Donor Center, ensuring it operates at the highest standards of compliance, accuracy ...

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How much do call center quality assurance jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call center quality assurance in Indiana is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $22.88 per hour, depending on experience, location, and employer.

What is a call center quality assurance?

A Call Center Quality Assurance (QA) job involves monitoring and evaluating customer interactions to ensure compliance with company policies, industry standards, and customer satisfaction goals. QA specialists analyze calls, chats, or emails to assess agent performance, provide constructive feedback, and identify areas for improvement. They help maintain service quality, enhance customer experience, and ensure adherence to compliance guidelines. Additionally, they may develop training materials and recommend process improvements based on performance trends.

What are the typical daily responsibilities of a call center quality assurance professional?

As a Call Center Quality Assurance professional, your daily tasks will usually include monitoring live or recorded calls, evaluating agent interactions against established standards, and documenting your findings. You’ll often collaborate closely with team leaders and trainers to share performance insights and recommend specific coaching or training opportunities for agents. In addition, you may help develop evaluation forms, participate in calibration sessions to ensure scoring consistency, and track quality metrics for reporting purposes. This role is important for maintaining excellent customer service and supporting agents’ ongoing development.

What are the key skills and qualifications needed to thrive in the call center quality assurance position?

To thrive as a Call Center Quality Assurance professional, you need strong analytical abilities, attention to detail, and experience in reviewing and evaluating interactions, typically supported by a background in customer service or quality assurance. Familiarity with call recording software, quality monitoring tools, and CRM systems is often required, with additional certifications like Six Sigma or COPC considered a plus. Excellent communication, objectivity, and the ability to provide constructive feedback are key soft skills that distinguish successful candidates. These competencies are vital to ensuring high service standards, identifying areas for agent improvement, and enhancing overall customer satisfaction.

What are the most commonly searched types of Call Center Quality Assurance jobs in Indiana?

The most popular types of Call Center Quality Assurance jobs in Indiana are:

What are popular job titles related to Call Center Quality Assurance jobs in Indiana?

For Call Center Quality Assurance jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Call Center Quality Assurance jobs in Indiana look for?

The top searched job categories for Call Center Quality Assurance jobs in Indiana are:

What cities in Indiana are hiring for Call Center Quality Assurance jobs?

Cities in Indiana with the most Call Center Quality Assurance job openings:

Call Center Quality Assurance jobs near you
Infographic showing various Call Center Quality Assurance job openings in Indiana as of August 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Nights. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $46,487 per year, or $22.3 per hour.

Center Quality Manager

Join Parachute

Jeffersonville, IN • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

Join Parachute rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Center Quality Manager
Department: Center Quality
Employment Type: Full Time
Location: Jeffersonville, IN
Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits
Description
Who We Are
We're building a better way to donate plasma - one that's fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We've grown from 2 to 30+ locations in under 3 years, and we're just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.
What You'll Do
The Center Quality Manager is responsible for managing the implementation and maintenance of quality assurance processes in the Donor Center, collaborating with Corporate Quality Assurance, and reporting to the Regional Performance Manager to ensure compliance with all applicable policies and regulations.
Compensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefits
Travel: 8 weeks of paid training with travel and accommodations provided
Key Responsibilities
  • Maintain compliance with SOP, current Good Manufacturing Procedures (cGMP), and regulatory guidelines.
  • Provides advice and consultation to management team members regarding daily quality assurance issues, including donor suitability and product quality.
  • Perform final QA review and release of all product shipments and associated documents to ensure shipment meets regulatory and customer specifications.
  • Collaborate with the Center Director to complete all audit responses, ensuring that all audits are addressed and closed within the required time frame.
  • Ensure the Donor Center is audit-ready at all times.
  • Perform staff observations.
  • Review equipment quality controls and cleanings
  • Release equipment and supplies for use.
  • Ensure that unsuitable product is quarantined and destroyed.
  • Review the maintenance requirements and updates of the Donor Center.
  • Review sample and product shipments.
  • Assist in non-conformance and CAPA reporting, documentation, and investigations as required.
  • Perform other duties as assigned.

Required Qualifications
  • Bachelor's degree in Biological Sciences or a related field, or an equivalent combination of education, training, and experience required.
  • Three (3) years of experience in a cGMP environment with plasma or whole blood experience preferred, or equivalent experience in a clinical or general business setting.
  • Supervisory experience preferred but not required.
  • Proficiency with Microsoft Office Suite (Word, Excel).

Work Environment & Physical Requirements
  • Ability to safely and successfully perform the principal job functions consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
  • Ability to work day and evening hours, weekends, holidays, and extended shifts as needed.
  • Must be able to periodically lift and carry up to 50 lbs.
  • Must be able to sit or stand for extended periods of time.
  • Required to enter an environment (with suitable cold environment outerwear) with a temperature of -40°C for short periods of time.
  • Ability to work in a fast-paced environment with frequent interruptions.
  • Must possess auditory and visual acuity.
  • Frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.

Why Join Parachute?
  • Competitive compensation with bonus potential
  • Medical, Dental, and Vision insurance
  • Paid time off
  • Company paid holidays
  • Career growth opportunities

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